Beechwood Surgery (Newport)

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i)Doctors are absolutely fabulous, caring and knowledgeable,but are let down by poor administration who demonstrate little understanding of patient needs for information- attitude shown by some is one of 'cant do' rather than 'this is how we will help.' ii) Soiled curtain in treatment room A.

Great service with a smile

Supportive and welcoming during our interaction.

Worst service ever experienced in my life

Absolutely dreadful establishment. Staff completely unaccommodating.

Terrible service and constant scheduling frustrations

Absolutely subpar service. My partner's scheduled time was unexpectedly altered, and despite adjusting our arrival accordingly, we still ended up 45 minutes behind. This establishment consistently demonstrates chronic tardiness every single time we've utilized their services. Truly disappointing performance that warrants a thorough review and immediate operational improvements.

Worried about healthcare delays for my loved one

It appears that a relative of mine is encountering prolonged waiting periods for medical assessment and care. This situation is causing me significant worry.

Frustrating experience with terrible customer service

After an excruciatingly long wait for my scheduled appointment, I discovered they hadn't properly processed my registration. Now I'm told I must restart the entire registration process and wait all over again. They clearly could have noticed their mistake with my paperwork when I initially booked, but instead chose to completely waste my time. To make matters worse, their communication is terrible, and they consistently fail to answer phone calls.

Terrible doctor care leads to dangerous misdiagnosis

First time moms, proceed with caution! My infant suffered from severe digestive issues for 4 months, leaving me completely bewildered. I scheduled a GP appointment to have him examined, which was promptly arranged. I understood we needed stool samples to investigate potential bacterial problems. The doctor provided minimal guidance. I inquired about potential lactose intolerance, infection, or formula changes. The physician's unhelpful response was simply "maybe try a specialized formula, I'm uncertain what else to recommend"... Additionally, medical procedures were performed without proper hand washing or glove use, exposing my baby to potential contamination. The surgery's hygiene standards were appallingly inadequate. When I requested specific tests and stool analysis, I was discouragingly dismissed. Undeterred, I independently arranged additional stool testing, paying out-of-pocket. The results revealed a serious digestive infection (staphylococcus aureus and two additional pathogens). Had I accepted their initial dismissive advice, my baby could have developed significant health complications. These doctors are entirely incompetent and demonstrate a complete lack of medical understanding. I urge parents to critically evaluate all information received and conduct personal research. I shudder thinking about the potential consequences had I blindly followed their negligent recommendations.

Compassionate care at its very best

I've interacted with Beechwood Surgery multiple times lately, and I'm thoroughly impressed. The front desk team has been exceptional, offering tremendous support and assistance. During my recent consultation, the physician demonstrated genuine compassion and warmth. From my perspective, their practice embodies a remarkably professional approach characterized by deep empathy and genuine concern. Maintaining such a high standard of care is particularly challenging given the current healthcare demands. My sincere appreciation goes out to their entire team.

Dedicated team saves the day at clinic

Hectic medical practice with an impressive team that maintains high performance even during intense workload periods

Caring nurse kirsty made my surgical experience great

My surgical experience throughout my current health challenge has been exceptional. The nurse I encountered recently, named Kirsty, was absolutely wonderful! She provided clear information and was incredibly supportive, and I'm truly grateful 😀

Exceptional healthcare that truly cares for patients

Exceptional care and outstanding professionalism. The front desk staff are fantastic, and the physicians are truly exceptional. I've been a patient at this practice for a year and a half, and they've been incredible for both myself and my relatives. Despite experiencing some medical challenges, I'm now receiving excellent treatment. I'm incredibly grateful to this medical team. I wholeheartedly endorse their services.

Terrible service and impossible to reach doctor

I've been attempting to schedule an appointment for three consecutive weeks, but their phone lines are constantly busy or unanswered. After visiting the hospital, I was advised to consult my GP, which feels utterly ridiculous. This practice, once considered top-tier in Newport, has now become one of the most incompetent. I'm currently exploring alternative medical practices, desperately hoping to find a physician who can diagnose my persistent stomach issues.............

Fantastic staff make every visit a pleasant experience

The front desk staff were incredibly supportive during my visit today. I have absolutely no complaints about the receptionists, who consistently demonstrate politeness and go above and beyond to assist guests. When I received my COVID vaccination on Saturday afternoon, despite the crowded environment, all personnel maintained a high level of professionalism and helpfulness. I genuinely wish I could award more than 5 stars, as their service truly exemplifies top-tier quality.

Frustrating communication and unfulfilled sick note promises

The communication has been subpar. They consistently pledge to transmit the medical certificate through text, yet this commitment remains unfulfilled, with patients always required to pick it up manually. What's the purpose of making such a commitment when no proactive updates are provided about the note's readiness, and patients must initiate follow-up themselves? Patient communication clearly requires significant enhancement, as the existing approach generates unwarranted anxiety.

Incompetent nurse dismissed my serious health concerns

Attempted to schedule a consultation with a physician, but was restricted to a nurse appointment. The nurse's demeanor was patronizing, seemingly primed by the reception staff about my preference for a doctor, as she repeatedly emphasized her credentials. She confidently declared no infection present - yet within days, I found myself in the emergency room with quinsy. I strongly believe healthcare professionals should prioritize patient concerns, particularly for those with established medical backgrounds, and cease delegating diagnostic responsibilities to nursing staff that should be handled by general practitioners.

Terrible customer service and endless phone wait

Attempted to reach customer support, positioned fourth in the queue, only to be abruptly disconnected just as the call was about to connect. Redialed, but was met with continuous ringing and no response.

Exceptional care during challenging times of lockdown

Based on my firsthand journey, I'm incredibly impressed with this medical practice. When I underwent a significant, transformative surgical procedure two and a half years ago, even amid the challenging lockdown period, the doctor promptly conducted necessary tests and swiftly identified my medical issue. The quality of care I experienced throughout my entire treatment - from pre-surgery preparation to the operation itself and subsequent follow-up - was absolutely outstanding. Without exception, every single staff member I interacted with demonstrated exceptional professionalism and compassion. In fact, they've exceeded all my expectations so thoroughly that I would enthusiastically rate them 20 out of 10.

Efficient healthcare with a slight wait time

When dealing with a medical practice of this scale, phone wait times are inevitable given their large patient base, but they consistently deliver effective care and service.

Terrible wait times and poor patient management

Waited an excessive amount of time in the reception area, left completely unattended, and ultimately decided to depart without being seen. I'm actively seeking to transfer my medical care to a different practice at the earliest opportunity.

Efficient care despite busy medical center

The medical practice was bustling with activity. The team handled the high volume efficiently. I was directed to an alternative consultation room. The front desk staff member was polite and I was attended to promptly within a short wait.