Beechwood Surgery (Newport)
Poor! (68 reviews)
Poor! (68 reviews)
Patient feedback reveals a sharply divided experience at this practice, with significant challenges in appointment access and phone communication alongside genuine appreciation for clinical care. The most persistent concern across reviews is the difficulty reaching the practice by phone, with patients reporting prolonged wait times, busy signals, and unresponsive lines that prevent booking appointments or obtaining urgent consultations. Appointment availability itself remains problematic, with extended waiting lists, last-minute cancellations without notice, and scheduling failures creating substantial frustration. Reception experience is inconsistent, ranging from reports of dismissive and disrespectful conduct to praise for supportive and accommodating staff who demonstrate genuine concern for patient welfare.
When patients do secure appointments, medical staff generally receive positive feedback for attentiveness, compassion, and professional care. Several reviews highlight doctors and nurses who provided thorough consultations, responsive follow-up, and genuine concern for patient outcomes. However, administrative inefficiencies undermine the clinical experience, including incomplete prescription documentation, poor communication about appointment status, and failures to properly log bookings in systems. Issues with documentation and medication management have required patients to make additional visits.
The practice appears to operate under significant resource constraints, which some patients acknowledge when evaluating their experience. Those who have successfully navigated the booking process and received care often express satisfaction with the quality of medical attention. However, the barriers to initial access remain a substantial barrier to care, with many patients reporting they have abandoned attempts to contact the practice or are actively seeking alternative providers.
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Patient feedback reveals a sharply divided experience at this practice, with significant challenges in appointment access and phone communication alongside genuine appreciation for clinical care. The most persistent concern across reviews is the difficulty reaching the practice by phone, with patients reporting prolonged wait times, busy signals, and unresponsive lines that prevent booking appointments or obtaining urgent consultations. Appointment availability itself remains problematic, with extended waiting lists, last-minute cancellations without notice, and scheduling failures creating substantial frustration. Reception experience is inconsistent, ranging from reports of dismissive and disrespectful conduct to praise for supportive and accommodating staff who demonstrate genuine concern for patient welfare.
When patients do secure appointments, medical staff generally receive positive feedback for attentiveness, compassion, and professional care. Several reviews highlight doctors and nurses who provided thorough consultations, responsive follow-up, and genuine concern for patient outcomes. However, administrative inefficiencies undermine the clinical experience, including incomplete prescription documentation, poor communication about appointment status, and failures to properly log bookings in systems. Issues with documentation and medication management have required patients to make additional visits.
The practice appears to operate under significant resource constraints, which some patients acknowledge when evaluating their experience. Those who have successfully navigated the booking process and received care often express satisfaction with the quality of medical attention. However, the barriers to initial access remain a substantial barrier to care, with many patients reporting they have abandoned attempts to contact the practice or are actively seeking alternative providers.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Mohammed M.
7 years ago
Average!
Prescription problems plague patient's medical experience
To begin with, I want to acknowledge that the employees demonstrate dedication, and the overall service quality is commendable. They consistently appear attentive to patient concerns. Nevertheless, there's a persistent problem with verifying critical documentation. Pharmacists are unable to dispense medication without a physician's signature! The necessity of returning to the medical practice to obtain a doctor's signature on a prescription that should have been properly completed beforehand is incredibly frustrating. A single occurrence might be forgivable and easily overlooked. However, when this error repeats within the same month, it becomes essential to highlight such carelessness so that appropriate corrective measures can be implemented...
Sarah S.
7 years ago
Bad!
Terrible service and disrespectful staff avoid this place
Getting an appointment here is a nightmare, and the front desk personnel are incredibly disrespectful. They consistently communicate in a condescending manner that makes patients feel belittled.
Evla114 M.
7 years ago
Bad!
Terrible customer service from start to finish
Completely useless employees who constantly redirected me between different departments, with each one claiming the surgery should handle my issue. Absolutely ridiculous.
The559329 T.
7 years ago
Average!
Frustrating clinic with hit or miss doctor care
Scheduling a consultation here is incredibly frustrating! The physician quality varies dramatically - Dr Lawson is wonderfully thorough and, well, quite attractive (not that it matters, but true). Steer clear of Dr Abraham, who seems completely disconnected from patient symptoms. During my visit, he repeatedly asked me the same questions, demonstrating zero attentiveness. I'm convinced you could walk in with a serious orthopedic injury and somehow end up with an unrelated prescription for urinary tract medication.
Dean L.
8 years ago
Bad!
Endless runaround with terrible customer service
Attempted to schedule an appointment multiple times, but each call resulted in being redirected to another day. The entire process is completely ridiculous and unprofessional. This establishment seems incapable of basic customer service.
Aaron D.
8 years ago
Bad!
Terrible doctors with no patience or care
The medical staff display an abrasive demeanor and seem intent on processing patients at lightning speed. This is unquestionably the most subpar healthcare experience I've encountered at a general practice. I strongly advise avoiding this clinic.
Brian C.
8 years ago
Poor!
Terrible service and impossible to reach anyone
Been trying to call since early morning, and it's now midday with the line perpetually busy. How are patients supposed to reschedule appointments if the staff won't pick up? What if someone urgently needs medical consultation?
Sam B.
8 years ago
Bad!
Terrible medical practice with unhelpful staff
Absolutely terrible general practice. The staff display appalling attitudes and the service is completely unacceptable. The receptionists are particularly dreadful and represent the lowest point of this entire medical practice.