Patient Experience Summary

Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.

Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.

Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.

Appointment

55.71 %
Average

Reception

72.14 %
Great

Cleanliness

75.00 %
Great

Care

68.57 %
Great

Respect

58.57 %
Average

Seen on time

52.86 %
Average

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Annette D. 3 months ago

Rating

Excellent!

  • Appointment

    Excellent
  • Reception

    Excellent
  • Cleanliness

    Excellent
  • Care

    Excellent
  • Respect

    Excellent
  • Seen On Time

    Excellent

Beyond caring

My story is a sad one with no happy ending however I cannot recommend Dr Chandraska enough , my husband passed away with MND and the support and care both Dr Chandraska and his staff have provided has been outstanding, Dr Chandraska supported both myself and my husband not just as a Dr but beyond, the staff cared really cared for us as a family and still do . Thankyou is really not enough

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DH

Dolly H. Google 4 months ago

Rating

Poor!

Practice has become less attentive to patient needs

We have been registered with this practice for several years, but we have noticed a significant decline in standards following recent management changes. The practice operates with a limited clinical team and does not currently offer female clinician appointments. While some staff members have been helpful and professional, others have come across as dismissive and unhelpful. We found the pharmacy consultation process particularly frustrating, as medication decisions appeared to be made with minimal understanding of individual patient circumstances, often based on brief telephone conversations or no direct discussion at all. Although we were reluctant to move, we experienced several preventable issues with our prescriptions and care that could have been avoided. We believe the practice would benefit from taking a more engaged and thorough approach to patient management going forward.

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NN

No N. Google 6 months ago

Rating

Excellent!

Smaller practice where reception staff really know you

I relocated from another local practice in the previous year because I prefer smaller surgeries where the team members might develop some familiarity with patients. The reception staff have been exceptionally welcoming and approachable, and the clinical assistants and nursing team display the same level of friendliness. I have attended appointments with all three of the practice doctors and have found nothing to criticise about the service provided. There was also a trainee doctor present during one of my visits who demonstrated considerable thoroughness in their approach. Although there was previously a slight delay in securing appointments, the practice has since moved to a same-day calling system which has improved accessibility.

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SC

Susannah C. Google 8 months ago

Rating

Excellent!

Reception staff put me at ease

The staff were excellent during my recent visit. The receptionist and the nurse, who typically works at another location, were both very kind and helpful. I was feeling anxious, and they made me feel at ease with their compassionate approach.

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ST

Steven T. Google 8 months ago

Rating

Bad!

Prescription delays and dismissive responses to concerns

I found this surgery to be deeply disappointing. Initially, there were considerable difficulties in arranging a prescription, which caused significant concern as the medication was essential for my partner's health and wellbeing. Following this incident, we received correspondence from the surgery indicating they would not accept this type of behaviour and issued a warning. However, it appears there is tolerance for multiple errors on their part regarding prescription management. When attempting to book an appointment, I was unable to secure one. I would strongly recommend that the practice consider professional development training for their staff in customer service and communication. Overall, this has been the most unsatisfactory healthcare experience I have encountered, and I would advise others to look elsewhere for their medical care.

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PI

Patricia I. Google one year ago

Rating

Bad!

Terrible doctor with no compassion or professionalism

Dr Chandrasekar demonstrates consistently poor interpersonal skills, showing contempt towards both patients and medical staff. His temperament is hostile and unprofessional, creating an uncomfortable environment. His bedside manner is so abysmal that I will absolutely not return to him as my healthcare provider.

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PB

Petra B. Google one year ago

Rating

Excellent!

Wonderful care from an amazing medical team

The personnel here are top-notch, consistently warm and supportive. Dr Chandrasakar is truly exceptional.

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SJ

Stuart J. Google one year ago

Rating

Excellent!

Caring professional who made my appointment perfect

I recently visited with Mrs. Lisa Barton and was thoroughly impressed. Her professionalism and attention to detail were exceptional, and she made me feel completely comfortable throughout the entire appointment. She was incredibly helpful and went out of her way to address all my concerns. I sincerely hope I can work with her again in the future.

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TC

Tom C. Google one year ago

Rating

Excellent!

Exceptional care from a thorough and compassionate doctor

Dr Chandraseker provides exceptional medical care, and I am thoroughly satisfied with the treatment I received. The surgical team is equally compassionate and welcoming. M.Caine

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CF

Chrisso F. Google one year ago

Rating

Excellent!

Smooth and professional medical experience with dr pandia

Incredibly smooth process with easy self-check-in, and my scheduled visit proceeded exactly as planned. Dr. Pandia was exceptionally supportive and compassionate.

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GP

Graham P. Google one year ago

Rating

Excellent!

Friendly service made my day

Friendly and welcoming employees.

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PR

Peter R. Google one year ago

Rating

Excellent!

Compassionate doctor helps me breathe easier again

I was struggling with a long-lasting respiratory infection complicated by my COPD. The physician demonstrated genuine compassion and dedicated sufficient attention to my case. As a result, my health has significantly improved.

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PP

Pyro P. Google one year ago

Rating

Excellent!

Exceptional doctor with great results and friendly staff

I've never encountered any problems with their service. While scheduling an appointment requires some advance planning and flexibility, the reception staff consistently demonstrates kindness and professionalism. I understand that Dr. Chandrasekhar might not appeal to everyone's personal style, but he undeniably delivers effective medical care, and his prescriptions have been precisely tailored to my needs. Should my experience change, I'll certainly update my assessment, but at present, I have no significant criticisms of this medical practice.

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JL

Jake L. Google one year ago

Rating

Bad!

Greedy doctor fails patients with terrible service

A truly abysmal medical practice in Blackpool, run by an incredibly avaricious physician. They're actively recruiting new NHS patients despite already having a three-week waiting period for appointments. Try telling me this isn't purely motivated by financial gain. Moreover, I've never once been seen at my scheduled appointment time. The doctor only works three days per week at this clinic. My advice: steer well clear of this unprofessional charlatan.

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RB

Ruth B. Google one year ago

Rating

Excellent!

Outstanding care from an exceptional medical professional

Dr Chandrasekar and his entire medical staff deliver comprehensive healthcare of exceptional quality. The physician's diagnostic expertise is superior to that of certain NHS consultants. Through the Wyre Integrated Network, practices effectively share resources, ultimately enhancing patient care. I enthusiastically endorse this medical practice.

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BP

Beryl P. Google 2 years ago

Rating

Excellent!

Quick and professional medical care

Incredibly friendly and supportive front desk staff. Outstanding medical professionals. Minimal waiting time for consultations with physicians and healthcare providers. Top-tier surgical care in the United States

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AD

Annette D. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly listens and cares

Dr Chandrasaker is an incredibly compassionate physician who truly goes the extra mile. He conducts comprehensive examinations and never makes patients feel hurried. The front desk team is equally warm and attentive, creating a welcoming environment where you feel genuinely valued and supported.

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JR

Jolyon R. Google 2 years ago

Rating

Bad!

Worst doctor ever terrible bedside manner

Dr. Chandrasekar exemplifies the worst type of medical professional - completely devoid of compassion or genuine patient care. He shows absolute disregard for any input from the patient and maintains a condescending, dismissive attitude. His demeanor is aggressively unpleasant and self-important, which is precisely the opposite of what someone needs when they are vulnerable and seeking medical help.

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JS

Johannah S. Google 2 years ago

Rating

Excellent!

Compassionate doctor who truly listens and heals

I relocated to a different neighborhood but specifically requested to continue receiving care at this medical practice. The reason? Dr. Chandrasekhar demonstrates exceptional patient-centered compassion. Managing multiple complex health issues, I've discovered he's an outstanding navigator through administrative complexities. His approach is deeply committed to comprehensive healing, offering holistic guidance rooted in his extensive surgical expertise. The entire practice maintains consistently excellent patient care standards. The nursing staff are both highly skilled and genuinely warm individuals. Throughout my interactions, I consistently feel valued and thoroughly supported.

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GP

Graham P. Google 3 years ago

Rating

Excellent!

Friendly service with helpful travel brochures

Friendly employees. Comprehensive and informative brochures provided.

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For practice staff

Respond to patient reviews

Monitor satisfaction trends

Generate CQC evidence reports

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Practice Response Rate
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About the GP

  • Accepts all feedback, both positive and negative.

Contact Information

  • 01253 951717
  • Old Bank Medical Centre 155 Victoria Road East Thornton Cleveleys Lancashire FY5 5HH

Patient Experience Summary

Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.

Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.

Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.

Appointment

55.71 %
Average

Reception

72.14 %
Great

Cleanliness

75.00 %
Great

Care

68.57 %
Great

Respect

58.57 %
Average

Seen on time

52.86 %
Average
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