Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.
Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.
Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.
Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.
Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Annette D. 3 months ago
Excellent!
Appointment
ExcellentReception
ExcellentCleanliness
ExcellentCare
ExcellentRespect
ExcellentSeen On Time
ExcellentBeyond caring
My story is a sad one with no happy ending however I cannot recommend Dr Chandraska enough , my husband passed away with MND and the support and care both Dr Chandraska and his staff have provided has been outstanding, Dr Chandraska supported both myself and my husband not just as a Dr but beyond, the staff cared really cared for us as a family and still do . Thankyou is really not enough
Dolly H.
4 months ago
Poor!
Practice has become less attentive to patient needs
We have been registered with this practice for several years, but we have noticed a significant decline in standards following recent management changes. The practice operates with a limited clinical team and does not currently offer female clinician appointments. While some staff members have been helpful and professional, others have come across as dismissive and unhelpful. We found the pharmacy consultation process particularly frustrating, as medication decisions appeared to be made with minimal understanding of individual patient circumstances, often based on brief telephone conversations or no direct discussion at all. Although we were reluctant to move, we experienced several preventable issues with our prescriptions and care that could have been avoided. We believe the practice would benefit from taking a more engaged and thorough approach to patient management going forward.
No N.
6 months ago
Excellent!
Smaller practice where reception staff really know you
I relocated from another local practice in the previous year because I prefer smaller surgeries where the team members might develop some familiarity with patients. The reception staff have been exceptionally welcoming and approachable, and the clinical assistants and nursing team display the same level of friendliness. I have attended appointments with all three of the practice doctors and have found nothing to criticise about the service provided. There was also a trainee doctor present during one of my visits who demonstrated considerable thoroughness in their approach. Although there was previously a slight delay in securing appointments, the practice has since moved to a same-day calling system which has improved accessibility.
Susannah C.
8 months ago
Excellent!
Reception staff put me at ease
The staff were excellent during my recent visit. The receptionist and the nurse, who typically works at another location, were both very kind and helpful. I was feeling anxious, and they made me feel at ease with their compassionate approach.
Steven T.
8 months ago
Bad!
Prescription delays and dismissive responses to concerns
I found this surgery to be deeply disappointing. Initially, there were considerable difficulties in arranging a prescription, which caused significant concern as the medication was essential for my partner's health and wellbeing. Following this incident, we received correspondence from the surgery indicating they would not accept this type of behaviour and issued a warning. However, it appears there is tolerance for multiple errors on their part regarding prescription management. When attempting to book an appointment, I was unable to secure one. I would strongly recommend that the practice consider professional development training for their staff in customer service and communication. Overall, this has been the most unsatisfactory healthcare experience I have encountered, and I would advise others to look elsewhere for their medical care.
Patricia I.
one year ago
Bad!
Terrible doctor with no compassion or professionalism
Dr Chandrasekar demonstrates consistently poor interpersonal skills, showing contempt towards both patients and medical staff. His temperament is hostile and unprofessional, creating an uncomfortable environment. His bedside manner is so abysmal that I will absolutely not return to him as my healthcare provider.
Petra B.
one year ago
Excellent!
Wonderful care from an amazing medical team
The personnel here are top-notch, consistently warm and supportive. Dr Chandrasakar is truly exceptional.
Stuart J.
one year ago
Excellent!
Caring professional who made my appointment perfect
I recently visited with Mrs. Lisa Barton and was thoroughly impressed. Her professionalism and attention to detail were exceptional, and she made me feel completely comfortable throughout the entire appointment. She was incredibly helpful and went out of her way to address all my concerns. I sincerely hope I can work with her again in the future.
Tom C.
one year ago
Excellent!
Exceptional care from a thorough and compassionate doctor
Dr Chandraseker provides exceptional medical care, and I am thoroughly satisfied with the treatment I received. The surgical team is equally compassionate and welcoming. M.Caine
Chrisso F.
one year ago
Excellent!
Smooth and professional medical experience with dr pandia
Incredibly smooth process with easy self-check-in, and my scheduled visit proceeded exactly as planned. Dr. Pandia was exceptionally supportive and compassionate.
Graham P.
one year ago
Excellent!
Friendly service made my day
Friendly and welcoming employees.
Peter R.
one year ago
Excellent!
Compassionate doctor helps me breathe easier again
I was struggling with a long-lasting respiratory infection complicated by my COPD. The physician demonstrated genuine compassion and dedicated sufficient attention to my case. As a result, my health has significantly improved.
Pyro P.
one year ago
Excellent!
Exceptional doctor with great results and friendly staff
I've never encountered any problems with their service. While scheduling an appointment requires some advance planning and flexibility, the reception staff consistently demonstrates kindness and professionalism. I understand that Dr. Chandrasekhar might not appeal to everyone's personal style, but he undeniably delivers effective medical care, and his prescriptions have been precisely tailored to my needs. Should my experience change, I'll certainly update my assessment, but at present, I have no significant criticisms of this medical practice.
Jake L.
one year ago
Bad!
Greedy doctor fails patients with terrible service
A truly abysmal medical practice in Blackpool, run by an incredibly avaricious physician. They're actively recruiting new NHS patients despite already having a three-week waiting period for appointments. Try telling me this isn't purely motivated by financial gain. Moreover, I've never once been seen at my scheduled appointment time. The doctor only works three days per week at this clinic. My advice: steer well clear of this unprofessional charlatan.
Ruth B.
one year ago
Excellent!
Outstanding care from an exceptional medical professional
Dr Chandrasekar and his entire medical staff deliver comprehensive healthcare of exceptional quality. The physician's diagnostic expertise is superior to that of certain NHS consultants. Through the Wyre Integrated Network, practices effectively share resources, ultimately enhancing patient care. I enthusiastically endorse this medical practice.
Beryl P.
2 years ago
Excellent!
Quick and professional medical care
Incredibly friendly and supportive front desk staff. Outstanding medical professionals. Minimal waiting time for consultations with physicians and healthcare providers. Top-tier surgical care in the United States
Annette D.
2 years ago
Excellent!
Compassionate doctor who truly listens and cares
Dr Chandrasaker is an incredibly compassionate physician who truly goes the extra mile. He conducts comprehensive examinations and never makes patients feel hurried. The front desk team is equally warm and attentive, creating a welcoming environment where you feel genuinely valued and supported.
Jolyon R.
2 years ago
Bad!
Worst doctor ever terrible bedside manner
Dr. Chandrasekar exemplifies the worst type of medical professional - completely devoid of compassion or genuine patient care. He shows absolute disregard for any input from the patient and maintains a condescending, dismissive attitude. His demeanor is aggressively unpleasant and self-important, which is precisely the opposite of what someone needs when they are vulnerable and seeking medical help.
Johannah S.
2 years ago
Excellent!
Compassionate doctor who truly listens and heals
I relocated to a different neighborhood but specifically requested to continue receiving care at this medical practice. The reason? Dr. Chandrasekhar demonstrates exceptional patient-centered compassion. Managing multiple complex health issues, I've discovered he's an outstanding navigator through administrative complexities. His approach is deeply committed to comprehensive healing, offering holistic guidance rooted in his extensive surgical expertise. The entire practice maintains consistently excellent patient care standards. The nursing staff are both highly skilled and genuinely warm individuals. Throughout my interactions, I consistently feel valued and thoroughly supported.
Graham P.
3 years ago
Excellent!
Friendly service with helpful travel brochures
Friendly employees. Comprehensive and informative brochures provided.