Beechwood Surgery
Average! (27 reviews)
Average! (27 reviews)
Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.
Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.
Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.
Appointment
Reception
Cleanliness
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Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Patient feedback reflects a mixed experience across multiple service areas. The reception team and nursing staff receive consistent praise for their courtesy, warmth, and supportive approach, with many patients noting a welcoming environment. Clinical care is frequently described as thorough and effective, with several patients reporting positive health outcomes. However, significant concerns emerge around appointment accessibility, with multiple reports of difficulty reaching the practice by phone and extended waiting periods to secure appointments. Some patients describe challenges with prescription management and communication, while others report inconsistent interpersonal interactions during consultations.
Wait times in reception areas are mentioned across several reviews, though some patients acknowledge this reflects the time dedicated to individual consultations. A notable shift in appointment booking processes has been implemented, moving to a same-day calling system which some patients report has improved accessibility. Prescription management issues appear as a recurring concern, with reports of errors and decisions made without sufficient patient discussion.
Overall, the practice demonstrates strength in clinical delivery and staff courtesy, but faces challenges in appointment availability, communication consistency, and prescription handling processes. Patient satisfaction appears influenced by individual experiences with specific service touchpoints rather than uniform standards across all interactions.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Shannon A.
4 years ago
Excellent!
Exceptional doctor saves the day after misdiagnosis
Relocated to this area after struggling to find a competent medical practice in Thornton. Unlike my previous clinic, where I endured a misdiagnosis lasting nearly two months, this physician quickly identified my condition through a thorough physical examination and provided appropriate treatment. The staff demonstrates exceptional compassion and professionalism. I wholeheartedly suggest this practice if you're willing to wait for a comprehensive and accurate consultation.
Jess D.
5 years ago
Bad!
Terrible service and zero compassion for patients
Completely terrible experience. I was dealing with a critical health concern that demanded immediate attention, yet the front desk staff treated me with utter disrespect, essentially dismissing my needs and refusing to provide any meaningful support. Their behavior was utterly shameful. I am thoroughly dissatisfied and deeply frustrated.
Scott M.
5 years ago
Excellent!
Exceptional care from compassionate medical team
The doctor is exceptional, always ensuring patients receive the necessary care they require. The nursing staff is equally impressive. The front desk personnel are incredibly supportive and well-informed, consistently going above and beyond to help. I have no desire to seek medical treatment anywhere else.
Alison H.
5 years ago
Excellent!
Great medical care from amazing team
Exceptional physician with a welcoming front desk team and compassionate nursing staff - absolutely my go-to medical practice with no desire to seek care elsewhere.
Jane H.
7 years ago
Excellent!
Caring doctor who truly listens to patients needs
Dr Chandrasaker is an exceptional physician. While you might experience some wait time in the reception area, it's because he's incredibly meticulous and dedicates ample time to each patient's care. The front desk personnel are welcoming and supportive, and the nursing team is outstanding, with Ann being particularly hardworking and dedicated. When I called early in the morning with concerning health issues, I was able to secure a same-day appointment just two hours later. The service was absolutely impeccable 😍
David S.
8 years ago
Bad!
Terrible service and endless waiting at clinic
can't get through on the phone, waiting over an hour is standard just to schedule a doctor's appointment - totally unacceptable and ridiculous
John M.
8 years ago
Excellent!
Fantastic medical team with exceptional care
Dr. Chankasaka's practice boasts an exceptional team that goes above and beyond to provide outstanding care. Emma, in particular, stands out as a stellar member of the nursing staff. Overall, this is truly a top-notch medical practice. John Marshall