Begg Practice St. John's Hill Surgery

Felt listened to and well supported

Excellent healthcare professionals who demonstrate professionalism, compassion and encouragement. The service provided was outstanding.

Calm and helpful with my daughter's care

The healthcare professional demonstrated a calm and kind demeanor when attending to my daughter. They were very helpful during the dressing change procedure and provided good support throughout. Much appreciated.

Staff went the extra mile for my visit

I had an excellent experience at this practice. The team members were friendly, professional and genuinely caring, making me feel at ease from the moment I walked in. I visited the practice a few days following a recent procedure, and the staff made considerable effort to ensure all my needs were properly addressed during my appointment. The practice is well organised, with operations running smoothly and efficiently throughout. Thank you so much for your care to the entire practice team.

Online booking system works smoothly here

The practice has provided excellent care, and it's unfortunate to be relocating away from the area. While there have been occasional minor issues, these were promptly resolved. The updated digital platform functions smoothly, and the phlebotomy service stands out for its efficiency, with wait times consistently kept to around 10 minutes or less. Appreciation for the dedicated service provided throughout the years.

Professional and kind.

I have a skin problem, and I need to see a dermatologist. Lul answered my call and helped me book an appointment with the right person. She was really kind and professional. 5 stars.

Practice manager helped secure urgent hospital referral

I would like to express my gratitude to the practice manager and the locum doctor for their efforts in arranging my admission for a serious health concern. This situation has been quite complicated due to the complexity of identifying the underlying condition. I am hopeful that matters will now be resolved, given that both individuals took an active role in referring me to the appropriate specialist department. Thank you for your assistance.

Felt genuinely listened to as a new parent

In a world where you hear such negativity about GP services in the UK, I want to praise this practice for the care they have provided to my young child over the last few months. A special thanks to the clinician who went above and beyond in caring for my child and I'm so grateful for their thorough assessment and patience with me as a new parent!

Felt truly listened to and supported

Extremely attentive and competent healthcare provider. They gave careful consideration to my concerns, communicated in a clear and understandable manner, and created an environment where I felt at ease and well-supported. Outstanding care provided by both the clinical staff and administrative team. Much appreciated to the entire practice.

Friendly reception made the visit straightforward

Visited the practice today and had a positive experience with the care provided by the staff.

Staff were kind and genuinely helpful

I would like to extend my genuine appreciation to the management team for delivering outstanding service to all registered patients. The team members consistently demonstrate kindness, professionalism, and a helpful approach.

Reception staff attitude needs improvement

At this surgery everyone is helpful and polite apart from one member of the imaging reception team. On the three occasions I interacted with this person, I found their manner to be dismissive and unhelpful. Their tone made me feel belittled for simply asking a straightforward question. No patient, regardless of their health status, should experience this kind of treatment from a public healthcare service, particularly one that supports vulnerable individuals.

Receptionist listened carefully and sorted my concerns quickly

During my visit today, I spoke with a member of the reception team who listened attentively to my concerns and provided me with helpful solutions. They were able to escalate my information through the appropriate clinical review process. I learned that the reception team is supervised by a manager who has clearly provided excellent training to the front desk staff. The professionalism and support demonstrated by the team are evident in the quality of service delivered. I would like to express my appreciation for the dedication shown by the supervisory team and the entire practice. Thank you for the excellent care and support provided.

Practice listened and took time with me

I am very satisfied with the standard of care and services provided at this practice. The clinical staff members were particularly excellent and demonstrated a high level of professionalism. This experience exemplified the NHS at its finest.

Leadership changes brought real improvements

Excellent management with significant positive changes observed.

Quick service got my medication sorted

I appreciate the prompt attention I received, and I'm grateful that my prescriptions have been properly arranged.

Couldn't get through on the phone

Extremely disappointing.

Online system made appointment booking straightforward

I would strongly encourage others to consider this GP practice. The standard of care has been exceptional, particularly in relation to paediatric services. The staff demonstrate considerable attentiveness, responsiveness, and a genuine commitment to patient wellbeing. The online communication platform operates very effectively, which helps streamline the entire process—enquiries are resolved promptly and appointments are scheduled efficiently without unnecessary hold-ups. This proves invaluable when you are concerned about your child's health and require swift assistance. The clinical team has demonstrated exceptional attentiveness throughout our experience. We have attended various GP practices previously, but the professionalism and quality of care provided here stands out distinctly. I would highly recommend this practice to anyone seeking a dependable and responsive GP service.

Doctors who actually read your notes

I have no complaints about the standard of care and thoroughness provided by this surgery. The clinicians make an effort to review patient records carefully and address any issues that arise. They offer assistance and consistently demonstrate a willingness to provide additional support. I feel fortunate to be registered with this practice.

Reception answers calls within minutes consistently

This is the finest GP practice I have experienced. Telephone enquiries are typically answered by the reception team within a few minutes, appointments are straightforward to obtain, and clinical assessment forms submitted through the system are reviewed by clinicians promptly. The standout aspect is the paediatric specialist, who has provided exceptional care for our child. They demonstrate considerable patience, possess extensive knowledge, and are able to liaise with hospital specialists on behalf of patients, ensuring comprehensive support throughout the care pathway. I wish more practices operated to this standard. Thank you for the excellent service.

Receptionist helped sort prescription quickly on Saturday

I visited the practice on a weekend to address a prescription matter. The receptionist who assisted me demonstrated considerable patience and helpfulness throughout the interaction. My prescription was processed and forwarded to the pharmacy remarkably quickly, allowing me to collect my medication without delay. I appreciate the efficient service provided by the team.