Belgrave Medical Centre

Friendly doctors, frustrating phone system nightmare

The medical professionals at this practice are top-notch. The healthcare itself is commendable. However, the front desk staff are a significant letdown - assuming you can even manage to reach them through the frustrating automated phone system that perpetually places you on hold, claims you're next in line, and then abruptly disconnects. It's unclear who requested such a dysfunctional communication setup or who could possibly find it acceptable.

Disappointing decline of a once great medical centre

My wife and I have been patients at Belgrave medical centre for three decades and were consistently satisfied, but recently we've observed a significant decline in their service quality. Upon arrival, the reception area is often unstaffed, leaving patients stranded and waiting interminably. Dr. Rao, if he were aware of the current disorganization, would undoubtedly be extremely frustrated with how far the practice has fallen.

Disappointing medical care with unprofessional attitude

In just over a year of being registered with this medical practice, I am already contemplating moving my healthcare elsewhere. Throughout my time here, I have encountered multiple troubling interactions: one GP addressed me in an unprofessional and aggressive tone, another responded to my concerns with dismissive laughter, and most recently, I attended an appointment for a persistent health issue only to be told—after the physician's late arrival—that this particular concern was not within his area of expertise. If certain medical professionals in this practice are either unable or disinclined to manage specific health matters, it would be both courteous and practical for Belgrave Medical to clearly communicate, through Patient Access or comparable platforms, which practitioners specialize in which areas of medical care. Such transparency would help patients avoid unnecessary appointments and the resulting frustration of an unproductive visit.

Incompetent doctors failing patients and healthcare system

Is it surprising that hospitals and emergency services are stretched thin when this medical practice demonstrates such a blatant disregard for professional guidance? They find it more convenient to shirk responsibility and redirect every patient to the emergency department, all to avoid a brief two-minute phone consultation.

Worst medical practice i've ever experienced

The decline of this once-excellent practice is truly appalling. Dr Rao's formerly stellar medical center has devolved into a complete shambles. The physicians demonstrate minimal English comprehension and consistently fail to review patient histories before consultations. Their prescription line's answering service is akin to a ghost ship, with messages seemingly vanishing into thin air - I'm still waiting for a response to a message from earlier this week. Their absurd early Thursday afternoon closure means patients are effectively abandoned for four and a half days. The reception staff urgently require comprehensive communication training, as they demonstrate a shocking inability to listen and have even brazenly disregarded professional advice from paramedic teams. This establishment is nothing short of a professional embarrassment that patients should steer well clear of.

Fantastic medical team with exceptional patient care

Exceptional medical professionals. Continue delivering outstanding care, team!

Unprofessional staff ruin medical center experience

The receptionist at this medical center was shockingly discourteous and dismissive. When I questioned her abrasive demeanor, she momentarily fell silent before offering a perfunctory apology. It seems staff like her are unaccustomed to being confronted about their unprofessional behavior. I strongly believe individuals seeking medical assistance deserve compassionate and respectful treatment. The Belgrave Road medical center urgently needs to invest in customer service training for their front desk personnel to improve patient interactions and overall experience.

Compassionate staff marred by one rude nurse

Nearly perfect rating for the entire team, except for one nurse who degraded me with a condescending attitude regarding my weight loss journey, treating me as if I were insignificant and beneath her.

Compassionate doctor who went above and beyond

I'm truly grateful for this medical center. Dr Nandakumar's intervention was crucial, as their referral for hospital tests essentially rescued my health. I cannot speak highly enough of this outstanding healthcare team. My deepest appreciation for their exceptional care and support.

Pharmacy nightmare that left me frustrated and helpless

Consistently botching my medication order, with components absent, and prescriptions delayed by weeks, the whole process appears completely disorganized and unreliable.

Mixed experience with mostly caring medical team

The medical professionals here are truly exceptional and consistently impressive. Nevertheless, one of the front desk staff displays an inappropriate demeanor that is entirely unsuitable for a healthcare environment. Their complete absence of compassion and remarkably poor interpersonal abilities are deeply disturbing.

Quick and welcoming service at its best

They prioritize quick service and get you seen promptly, with a team that is genuinely warm, welcoming, and highly competent.

Compassionate doctor restored my faith in healthcare

I'm deeply grateful to Doctor Sirigiri for his compassionate and patient-focused care. Life can be challenging, especially when dealing with health issues, and having a physician who truly listens and empathizes is invaluable. Kudos to Amanda, Caroline, and Sharon for their supportive efforts in addressing my concerns and helping me feel heard. Despite considering leaving this practice after many years, my interaction with Dr. Sirigiri has convinced me to stay :)

Quick and efficient medical service

Quick and efficient blood draw, in and out of the clinic in just five minutes.

Great care from a compassionate medical team

Professional and compassionate medical team who provided excellent support during my procedure, much appreciated

Exceptional care from compassionate medical professionals

Every time I visit this medical practice, I consistently receive top-tier care from both the physicians and nursing staff.

Belgrave service steps up its game finally

Despite experiencing some challenges with the service previously, I must acknowledge that Belgrave has demonstrated significant progress and enhancement over the recent half-year period.

Worst customer experience ever encountered

Absolutely appalling customer experience. No further explanation needed.

Mixed care with terrible customer service

The medical professionals here show promise, but the front desk personnel are absolutely terrible. Their attitude is consistently discourteous and completely unaccommodating. *Update Nov 2023* This morning, we contacted them regarding my mother's condition, and the receptionist crossed a line by attempting to provide medical guidance. She casually suggested my mother likely wouldn't require a physician's attention. The symptoms are seriously concerning - involving intense back pain and a complete inability to urinate - and she claims this is somehow standard? Steer clear of this clinic at all costs.

Confusing healthcare journey in local medical system

I reside just a short stroll from the medical center in Dresden. During my consultation today, the doctor informed me I need a blood test, but it's scheduled in Meir!!!!! I explained I have absolutely no means of transportation to Meir. ?????? Is this now standard practice for this Surgery????