Belgrave Medical Centre

Exceptional medical care beyond my wildest expectations

Truly exceptional healthcare facility. I wouldn't consider seeking treatment anywhere else. The staff consistently exceed expectations. Strongly endorsed.

Terrible customer service at this unprofessional office

The receptionist's behavior was utterly disrespectful. The phone rang four times, and I was left waiting for over 10 minutes before getting any response. When the phone did ring, the receptionist simply ignored it. This continued from 4:50 to 5:35, which is completely unacceptable. I sincerely hope no one's family members experience such poor customer service.

Compassionate care from an amazing medical team

Exceptional medical professionals who consistently go above and beyond to meet patient needs, with Dr. Kumar standing out as particularly outstanding.

Rude receptionist ruins a potentially good healthcare visit

I've consistently found the nurse practitioner at this clinic to be supportive and accommodating. However, on this particular day, my experience was far from pleasant. Arriving just a minute late, I then spent an additional five minutes waiting to log in at the touchscreen. The screen instructed me to speak with the receptionist, so I approached the desk. Initially, no one was present. When the receptionist finally appeared, I attempted to explain my situation, but she was incredibly discourteous! She abruptly told me to reschedule and asked me to wait momentarily. I hoped she might be finding a way to still accommodate my appointment, but my optimism was misplaced. Instead, she disappeared into the back office, returned, hastily scribbled a new appointment time, and unceremoniously handed me the slip through the desk window. Her behavior was not only unprofessional but also unnecessarily humiliating and dismissive.

Reliable service that exceeded my expectations

As a seasoned expert in my field, I consistently deliver high-quality work with precision and skill. My approach is methodical, detail-oriented, and focused on achieving excellent results. I maintain a polished demeanor, communicate clearly, and always strive to meet or exceed expectations in every project I undertake.

Worst medical receptionist experience ever

The issue isn't with the medical staff, but the front desk personnel are absolutely terrible. I was patient during the initial wait time (which was understandable), but once my call connected, it took an absurdly long time for them to actually respond. When she finally answered, she was mid-conversation with another person, giggling in the background. She halfheartedly mumbled a standard greeting and then continued her personal chat while I was trying to speak. Eventually, we did resolve the matter, but someone at Belgrave desperately needs comprehensive customer service and phone etiquette training.

Friendly staff make shopping experience truly wonderful

The employees consistently demonstrate exceptional service, showing genuine dedication and providing outstanding assistance. I truly appreciate their efforts.

Exceptional healthcare through decades of compassionate service

For nearly four decades, my family and I have been receiving care from this medical practice. Over the years, the staff and physicians have consistently demonstrated exceptional compassion. Even during this incredibly challenging period for the National Health Service, they continue to provide remarkably professional and thoughtful treatment. I cannot praise the entire team enough for their outstanding dedication.

Compassionate care at belgrave medical centre

Extremely fortunate to receive care from the compassionate staff at Belgrave medical centre, where professionalism truly shines through

Incredible medical care worth every minute wait

We relocated to the area 2.5 years ago, right as the pandemic lockdown commenced, and then welcomed a baby just two weeks later - needless to say, we've become quite familiar with this medical practice, visiting around a dozen times between the three of us. If you're giving this place 2.5 stars or less like many others, you clearly don't understand how good you have it. For those who want high-caliber medical care at no cost but can't handle waiting on the phone for a few minutes to book an appointment, this might not be the right surgery for you. However, finding an alternative with zero wait times is virtually impossible. We consistently secure same-day appointments when urgent, and for non-critical issues, we're offered slots within a week or two. Never have I experienced dismissive attitudes or felt like I'm inconveniencing the staff, even when it's just checking a baby's slightly elevated temperature or seeking reassurance. I'm not trying to sell anything or downplay anyone's personal experiences, but some of the negativity here is absolutely absurd. Exceptional professionals providing swift and expert care - absolutely faultless. And if they happen to read this: thank you very much. Top-notch.

Reliable service that keeps me satisfied

Always had a smooth experience, with consistently supportive and courteous service. I've been a loyal customer for an extended period, and they've consistently met my expectations without fail.

Terrible product that lacks quality and reliability

Lacks credibility

Lifelong care with the most amazing medical team

These medical professionals are absolutely top-notch. I wouldn't consider seeking care elsewhere - the entire team is exceptional, from physicians and nursing staff to administrative personnel and maintenance workers. The practice provides a welcoming, secure, and tranquil environment - they're incredibly attentive, consistently reassuring, and remarkably supportive. I've been their patient throughout my entire life and cannot imagine changing providers under any circumstances. They truly represent healthcare excellence.

Friendly staff makes medical visits a breeze

Consistently securing medical consultations with a friendly and supportive healthcare team 🤗

Frustrating healthcare system fails patient again

Called the medical practice and found myself 32nd in line, tried again later only to be told I had missed the window for a triage slot and couldn't secure a doctor's consultation. The service has seriously deteriorated since Dr Rao's departure.

Frustrating and time-consuming phone appointment experience

Attempted to schedule a consultation by calling early morning, but couldn't connect. When I finally got through later, I was informed I was 16th in line. After waiting for nearly half an hour, I was ultimately advised to ring back at 0800 the next day since all appointments were taken, or alternatively visit a walk-in facility. I only consider using this medical practice as a last possible option and truly miss Dr. Roa's care.

Terrible customer service at medical practice

Communication through a glass barrier in a parking area, Extremely unaccommodating front desk staff who desperately need interpersonal skills training, The phone support is utterly ridiculous, This establishment has deteriorated dramatically in a short time, what a disappointment....

Terrible service and rude staff at this clinic

Absolutely appalling encounter. The front desk staff desperately require coaching in basic interpersonal skills and professional communication. Their demeanor is dismissive and brusque. Moreover, they absurdly suggest that patients are at fault when frustrated. They seem to believe it's acceptable to keep people waiting endlessly, stuck at number 84 in the queue, with marathon phone wait times. This medical practice has clearly deteriorated significantly since Dr. Rao's departure.

Great care and friendly medical team

The medical team here is incredibly supportive, and the physicians are highly skilled. I confidently endorse this surgical procedure.

Terrible healthcare service leaves patients suffering needlessly

Absolutely absurd. My wife was experiencing intense discomfort and required immediate medical attention. Attempting to contact the clinic at 8am, I was informed I was 27th in line. It became clear that driving directly to Haywood would be far more efficient.