Belgrave Medical Centre

Disappointing service after medical practice merger

Quality has deteriorated after merging with the other medical group

Frustrating communication with unresponsive medical practice

Attempted to reach out to the surgical department but encountered complete communication barriers. Couldn't connect to inquire about my test results. To make matters worse, a notice arrived at my home threatening removal from their patient list if I don't make contact within two weeks. The irony is, how am I expected to communicate when their lines are perpetually unreachable?

Compassionate staff make medical visit truly wonderful

I want to express my sincere gratitude to the entire medical staff at this clinic - from the front desk receptionists to the nurses and doctors! They were incredibly supportive and compassionate throughout my experience.

Frustrating wait times ruin customer experience

Extremely subpar communication responsiveness. Typically, customers endure around three-quarters of an hour on hold before reaching a staff member at the front desk.

Terrible prescription service leaving patients frustrated

The service quality is extremely disappointing. Over a five-month period, I've consistently encountered issues with obtaining my partner's recurring prescriptions, with the medical practice repeatedly failing to prepare them punctually and frequently omitting certain medication items. The receptionists are utterly unhelpful, never responding to phone calls and displaying a dismissive attitude when I personally visited to inquire about the missing prescriptions. I cannot in good conscience suggest this practice to anyone.

Horrible healthcare experience with endless frustrating delays

Absolutely dreadful service reminiscent of a developing nation's healthcare system. Impossible to contact medical staff or schedule appointments. Enduring a fortnight's wait just to receive a doctor's call, followed by another two-week delay for blood tests at the clinic. Numerous attempts to obtain test results proved futile, with automated systems and unanswered calls. Finally visiting the surgery in person, I encountered a somewhat discourteous receptionist who disclosed my medical information within earshot of other patients. Casually informed that everything is fine, despite my ongoing concerns. Requested a doctor's consultation, only to be met with another two-week wait for a telephone appointment. Utterly frustrating and disheartening experience 😩😩😩😩

Disappointing decline in patient care and respect

I've been a patient at this medical practice for years, both at their previous location near the library and now, and they used to be exceptional. Recently, I called with a medical concern and needed to consult a doctor, but was met with an incredibly discourteous receptionist who treated me with complete disrespect. She dismissively told me to call back tomorrow morning around 8 for an emergency appointment, but I explained I couldn't wait that long. Again, I was spoken to in a demeaning manner and was essentially told to either go to the Haywood clinic or contact another medical cooperative. While I understand that COVID has created challenges for healthcare providers, there's absolutely no excuse for such unprofessional and rude behavior. Under the previous management, the staff were always supportive and helpful, and this current treatment is a stark and disappointing contrast to their previous standard of service.

Terrible service ruined my trust in this clinic

I'm at a loss. This medical centre used to be top-notch. Now it's nothing but frustration. Prescription errors are constant, and the staff's attitude is far from helpful. We've reached our breaking point and are actively seeking a new healthcare provider because of these ongoing issues.

Terrible service from unhelpful and dismissive staff

My spouse called to inquire about a prescription that wasn't processed, and the receptionist was extremely discourteous, insisting he must submit a written request. This marks the second instance of the front desk staff being thoroughly uncooperative. The situation would never have occurred during Dr. Rao's tenure.

Frustrating prescription service during challenging covid times

I fully appreciate the challenges brought on by the pandemic. However, when I called to request my medication, I was denied service and had to visit in person, ordering through a narrow window that would have been more conveniently handled via telephone, especially with the loud traffic noise. I explicitly requested the prescription be sent to the neighboring pharmacy. Subsequently, I received an email stating it would be mailed, so I called to correct this, as I had received no dispatch notification and urgently needed the medication. I was informed nothing could be done. Frustrating.

Exceptional healthcare that truly exceeds expectations

Exceptional care from start to finish, with every staff member going above and beyond. From the physicians to the front desk team, this medical facility truly stands out as the top practice in the Stoke on Trent area.

Smooth healthcare experience with caring professionals

Compassionate medical professionals, welcoming front desk staff, and supportive overall care environment.

Great healthcare with caring and efficient staff

The medical staff here, including physicians and nursing personnel, are absolutely top-notch. I've never encountered any problems with the front desk staff, who consistently demonstrate politeness and a willingness to assist. Scheduling an appointment is always a smooth process, with availability typically within a few days. I have absolutely zero criticisms to share. Kudos to the incredible team at Belgrave Medical!

Terrible customer service from unprofessional receptionist

Kindly address the behavior of one of your front desk staff, who displayed an extremely unpleasant and arrogant demeanor. Truly disheartening.

Unprofessional staff ruined my healthcare experience forever

The receptionist's demeanor on the phone was shockingly unprofessional, to the point where I've decided to seek medical care elsewhere. Their appalling conduct is completely unacceptable.

Friendly service amid constant cafe chaos

Friendly employees, though constantly swamped with work

Compassionate care with convenient scheduling

Compassionate and meticulous physicians. Scheduling a consultation is typically straightforward. I'd confidently suggest this surgical practice to others.

Excellent care from friendly medical staff

Staff across all levels - from front desk personnel to medical professionals - were competent and helpful.