Belgravia Surgery

A great practice under neglect

I have been with this practice for over 40 years. It has gone done rapidly since Dr. Parry left. The reception is filthy and not fit for purpose. Receptionist chair was appalling as were the Chair in the nurses room. Hotbed for germs. Seen better in a skip. The floor in the waiting room filthy. same with the skirting boards. Staff spend time telling you how they will fail to help you. They are not medically trained, however seem to ask data protected info. The repeat it out loud announcing it to everyone in Reception area. Name, address, DoB, phone number. Just to get a prescription is impossible. Shameful.

Truly hopeless.

Unable to respond to simple requests, even after they've been agreed. They don't seem to have any interest in helping patients beyond ticking boxes and can be quite rude about it. Unintelligent and unintelligible system. Steer clear if you value your health.

Excellent service

The system this practice now uses of being triaged over the phone and then having a doctor call you back that day if needed, is excellent - and if they are worried and want you to come in, you can get an appointment that day too. The last time I called, a doctor called me back within the hour, did a thorough discussion as to my problem and I was prescribed tablets in my local pharmacy that day. I know of other practices that demand internet bookings where you have to fill in lots of pointless forms, but this system is excellent.

Receptionist woes mar positive medical experience

Although the healthcare professionals demonstrated commendable expertise and assistance, the front desk personnel at this establishment require a complete overhaul. Their conduct is nothing short of appalling - displaying rudeness, unprofessionalism, impatience, and sheer incompetence. It's baffling how such individuals continue to hold these positions. In a private sector setting, they would have undoubtedly faced immediate termination. Given their current demeanor, it's highly improbable they would sustain employment in any customer-oriented role for an extended period. The stark contrast between the medical staff's competence and the receptionists' inadequacy is truly astounding!

Friendly staff and impressive service

I'm truly impressed by my experience. The team's friendliness and willingness to assist stood out, making me feel genuinely valued as a customer. Their exceptional dedication and hard work did not go unnoticed. I'm grateful for the outstanding service provided and the evident effort put into ensuring customer satisfaction.

Patient frustration over delayed prescriptions

It's utterly baffling how, despite being on a repeat prescription regimen, a fortnight can elapse without the necessary medication being dispatched to the pharmacy. This recurring issue seems to be a hallmark of this particular surgery's incompetence. One can't help but wonder what measures, if any, are in place to ensure patients don't find themselves bereft of crucial, ongoing medication due to the surgery's persistent negligence in fulfilling prescriptions. The level of disregard shown is nothing short of scandalous.

Prompt service at Belgravia Surgery

I've had an excellent experience with Belgravia Surgery so far. Their staff consistently delivers top-notch care, and I'm particularly impressed by how quickly they respond to inquiries and concerns. The team's efficiency and attentiveness have made my interactions with the practice smooth and reassuring.

Excellent GP practice with responsive care

I've been thoroughly impressed with the responsiveness and expertise of my GP partner since transferring to this practice several years ago. It's been a decision I've not regretted. While occasional slip-ups happen with temporary doctors, the lead GP swiftly addresses any issues, which gives me a sense of security. My family members, including my husband and son, share my positive sentiments about the practice. Securing appointments, even in-person consultations when necessary, is remarkably straightforward. Compared to my experiences with previous GP surgeries, this practice stands out as a significant upgrade.

Longstanding patient praises reliable healthcare

I've been a patient at this practice for more than three decades, and I must say their assistance and guidance have consistently been prompt and valuable. Regular check-ups invariably yield insightful feedback and recommendations. The introduction of their online platform for managing prescriptions and accessing test results has proven to be incredibly convenient. While I've fortunately had minimal need for urgent appointments, I'm pleased to report that the quality of care during these instances has returned to the exceptional standard we've grown accustomed to. As is often the case in medical practices, we're now adjusting to yet another new team of physicians.

Disappointing experience at medical practice

My experience with this medical practice left much to be desired, particularly as someone who rarely requires healthcare services. The initial frustration arose when the phones weren't operational until 8:20, despite the advertised opening time of 8:00. While the receptionist exhibited politeness and helpfulness, my request for a GP phone consultation resulted in a triage appointment with an Advanced Nurse Practitioner (ANP) instead. The consultation with the ANP proved to be the most disheartening aspect of my visit. The nurse's demeanor was notably unsympathetic and unprofessional, going so far as to compare her own illness to mine and boasting about her ability to work through it. This approach felt belittling and dismissive of my concerns. Having waited over five days for my condition to improve naturally and seeking advice from medical professionals within my personal circle, I believed I had acted prudently in seeking medical attention. However, the ANP's patronizing attitude regarding this fact was both unexpected and unwelcome. As a consequence of this unsatisfactory experience, I've made the decision to seek healthcare services elsewhere and will be transferring to a different practice at the earliest opportunity. I'm aware of the high standards that GP services can maintain, and regrettably, this particular individual's conduct has significantly tarnished the practice's reputation. Additionally, I believe the implementation of an online appointment system, which has become increasingly common among GP practices, could potentially alleviate many of the frustrations patients face when attempting to secure appointments.

Efficient and caring medical service experience

I recently reached out to this medical practice regarding an allergic reaction I was experiencing. The receptionist who assisted me was not only efficient but also incredibly helpful, promptly offering me an appointment. Upon seeing a GP, I received a prescription immediately. However, when the initial medication proved ineffective, I contacted them again. Impressively, I was given a same-day appointment with Dr. Chieng, who demonstrated exceptional care and expertise. His recommended treatment was successful, and he wisely suggested blood tests, which were scheduled for the following week. The nurse practitioner who conducted the tests exhibited a high level of professionalism and experience. Dr. Chieng's dedication was further exemplified when he personally called on a Friday evening to check on my response to the second medication and discuss my blood test results. This medical practice truly embodies a professional, compassionate, and responsive healthcare service.

Loyal family praises Belgravia Surgery's care

For over a quarter of a century, our family has entrusted Belgravia Surgery with our healthcare needs. Throughout this time, they've consistently demonstrated their commitment to our well-being, even when faced with challenges. Their ability to navigate complex situations and find solutions has been particularly noteworthy. My parents, with their intricate medical backgrounds, have received prompt and professional care from the Belgravia team. While perfection may be unattainable, especially given the current state of the NHS, it's evident that the staff at Belgravia are putting forth their best efforts. The administrative team, in particular, stands out for their knowledge, friendliness, and willingness to assist. We extend our heartfelt appreciation to Belgravia Surgery for their unwavering dedication to our family's health over the years. Warmest regards, The Patels

Exceptional care at Belgravia Surgery

I've been a patient at the Belgravia Surgery for quite some time, and I must say their level of care has consistently exceeded my expectations. Dealing with various health concerns can be challenging, but the entire staff's dedication, attentiveness, and compassion have provided me with a sense of comfort and security. Dr. Chieng, my primary physician, stands out as an exceptionally empathetic, knowledgeable, and highly skilled practitioner. His approach to patient care is truly commendable. I feel incredibly fortunate to be under the care of Dr. Chieng and the entire exceptional team at Belgravia. Their unwavering support and expertise have made a significant positive impact on my health journey.

Exceptional service exceeds expectations

I had an exceptionally positive experience today. The level of assistance I received surpassed all expectations, leaving me thoroughly impressed. The service was not only incredibly helpful but also exceeded any preconceived notions I might have had. It's rare to encounter such outstanding support, and I couldn't have asked for a better outcome.

Friday frustration: Unanswered calls at 5 PM

Unbelievable! It's 5 PM on a Friday, and not a single soul is picking up the phone. Talk about dropping the ball right before the weekend. You'd think they'd at least have the decency to man the lines until closing time. But no, apparently they've all clocked out early, leaving customers high and dry. This level of unprofessionalism is astounding. It's as if they've completely forgotten the concept of customer service. I mean, is it too much to ask for someone to simply answer a call? Clearly, they prioritize their weekend plans over their clients' needs. This kind of negligence is exactly why businesses lose customers. They've certainly lost my trust, and I won't be surprised if others feel the same way after experiencing such blatant disregard.