Bell House Medical Centre

Worst doctor ever careless and dismissive treatment

Doctors pledge to help patients, but some fail miserably in practice. Dr. Shahid Ruba demonstrates extreme neglect and disinterest in patient care. She prescribed incorrect medication that severely impacted my health. Her primary goal seems to be rushing patients through consultations without genuine concern for their medical issues. The moment I enter her clinic, she appears solely focused on completing the consultation as quickly as possible, completely disregarding my health concerns. She barely listens and seems more interested in expediting patient interactions than providing proper medical attention. Such healthcare professionals should either undergo intensive retraining or consider leaving the medical profession entirely. Doctors are meant to support and care for patients, not treat them as inconveniences. This is their professional responsibility and means of livelihood - they should approach it with respect and dedication. I sincerely hope technological advancements like AI doctors will soon replace healthcare professionals who demonstrate such callous attitudes. Perhaps only when they face potential job loss will they truly understand the value of human lives.

Terrible experience at worst medical clinic ever

Terrible healthcare experience. Dr. Crippen and associates demonstrate a complete lack of professional competence and patient care. Their office management is disorganized, and the staff seems indifferent to patient needs. I would strongly advise anyone seeking medical treatment to look elsewhere for a more reliable and compassionate healthcare provider.

Terrible service and unprofessional medical staff

I attempted to contact their office multiple times, and each call resulted in an immediate hang-up, which is incredibly unprofessional and discourteous. I'm absolutely frustrated with this unacceptable treatment and cannot possibly suggest anyone use Bell House. I scheduled a telehealth consultation with the doctor, and they completely failed to follow through with the appointment. Additionally, echoing previous feedback, patients should steer clear of Dr. Duffy. Her approach involves disregarding patients' legitimate health concerns.

Terrible service and unprofessional medical staff nightmare

The front desk personnel desperately need a crash course in customer service etiquette. It's astounding how nearly all of them come across as discourteous and perpetually unhappy. Someone needs to help them lighten up and improve their attitude. The medical staff isn't much better - the physicians seem aloof and disengaged. I was particularly shocked when a junior doctor prescribed medication and then called me hours later, warning me not to take the prescription if I hadn't already, because it could potentially cause a miscarriage. The incompetence is mind-blowing!!!! Fortunately, I had not yet collected the medication from the pharmacy.

Great service and friendly staff

I had a great experience with their team. The staff was incredibly friendly and accommodating throughout my interaction.

Compassionate care beyond medical treatment

I want to express my heartfelt gratitude to the exceptional healthcare professionals who supported me 13 years ago, helping me avoid the challenging task of collecting my medical supplies by arranging home delivery. Today, I am deeply appreciative of the compassionate staff at Bell House medical centre, especially Dr Abubacker, who provided outstanding medical care and unwavering support to my husband during his illness. After his passing, he went above and beyond to ensure my own health, conducting thorough medical examinations to check my well-being, recognizing that I had been completely devoted to caring for my husband over the preceding two years. Their thoughtfulness extended even further when they sent me a sympathy card to acknowledge my loss - a gesture I truly appreciate.

Unprofessional doctor with terrible patient communication

Dr. Vinod Varghese's professionalism and bedside manner are deeply concerning. His harsh tone and dismissive attitude are appalling. Over the past two years, my family has had 11 encounters with him, and today's appointment at Bell House was particularly frustrating. When I tried to explain my medical issue, he rudely claimed it was a waste of his time, offering no assistance whatsoever. During a previous appointment two weeks ago at Bell House, the staff at Gardenia Avenue were completely different - they listened attentively, thoroughly examined me, and conducted comprehensive tests with genuine care. After receiving my test results, they promptly contacted me to schedule a follow-up consultation. However, today's interaction with Dr. Vinod Varghese was shocking and unprofessional, leaving me deeply disappointed and concerned about the quality of medical care.

Amazing service from bell house surgery team

I needed to reach out to Bell House Surgery in the late afternoon and the receptionist was incredibly supportive. She assured me that my physician would get back to me promptly, and true to her word, he called within thirty minutes. Following our conversation, my prescription was quickly sent to my neighborhood pharmacy. The level of care and efficiency I experienced was truly exceptional. My sincere appreciation goes to Bell House for their outstanding service.

Disappointing product with major quality decline

The quality has seriously deteriorated to a significant degree

Worst doctor ever terrible bedside manner

Steer clear of Dr. Duffy without hesitation. She utterly disregarded and minimized my medical concerns. Her callous attitude extends to my relative, whom she coldly reassured with the dismissive comment "at least you're not going to die". I strongly advise against scheduling any appointment with this physician. If she were the sole medical professional available, I would still refuse to seek treatment from her.

Terrible service and unprofessional reception staff

The reception staff member was completely unprofessional today. I phoned this morning and scheduled a 10:10 appointment, then arrived punctually with my mother, only to be told no appointment was recorded and the staff member claimed she hadn't booked it correctly. Although she apologized, her actions were totally unacceptable. She couldn't even arrange an alternative slot and suggested I travel to marsh farm instead - why would I go there when I specifically booked at bell house?!?! Your staff desperately need proper training!!!!!! I wasted money on a taxi just to discover the receptionist's incompetence!!?????? This situation needs immediate resolution!

Disappointing medical experience with poor communication

Scheduling is impossible, their documentation is a mess, and the practice has completely changed from what it used to be.

Terrible service with endless waiting times

service is incredibly sluggish 😒 i've been unable to secure any appointment for two whole months 🥲

Heartless healthcare fails dying patient with neglect

STAY AWAY!!!! These staff show zero compassion during end-of-life situations! They're completely incompetent at their basic responsibilities.... Deliberately withheld morphine from a terminally ill cancer patient (my father) despite having the ability to administer it. They're directly responsible for his late-stage cancer diagnosis. If you have absolutely no concern for medical care, then this might be the place for you!

Terrible customer service ruined my entire experience

Unhelpful and unprofessional front desk personnel, with a female representative displaying an arrogant attitude during our phone interaction. Urgent need for staff training, completely unacceptable service.

Compassionate care made all the difference for mum

I am thoroughly delighted with the exceptional care and thoughtful approach demonstrated by the entire team at Bell House. My mother was recommended to Bell House following the closure of Wenlock surgery, where she had been a patient for 61 years. I cannot express enough appreciation for the staff's incredible compassion and dedication. They have managed a seamless transfer of my mother's medications with remarkable professionalism. I had the pleasure of communicating with two staff members, including Jo, who was particularly outstanding - her warmth and empathy were truly remarkable, and she made every interaction feel effortless and supportive. The service is simply fantastic.

Amazing care from exceptional medical team

The most outstanding medical facility in Luton! The front desk staff are absolutely delightful on every visit. Their warmth extends even to telephone interactions. The physicians are incredibly compassionate, with my top picks being Dr Butt, Varghese & Abubacker! And the wonderfully kind Dr Una Duffy is truly an angel. I'm deeply grateful for their consistent care and support.

Incredible turnaround from disappointing to exceptional care

I initially posted a critical review, but I'm now updating it to accurately reflect my current experience with the medical practice. Their services have significantly enhanced, positively influencing my health in ways I'll always appreciate. Prescription handling is prompt and accurate, and the reception staff are exceptionally welcoming. My sole reservation pertains to accessibility for individuals with disabilities and parking limitations, though given the challenging road layout and surgical center location, I won't allow these minor issues to diminish my overall positive assessment.

Worst service ever avoid this terrible company

These guys should not be in business. Someone needs to put an end to their operations.

Reliable doctors with friendly staff at local clinic

Good medical professionals I'm 60 and have stuck with the same healthcare team Sure, like most medical practices, scheduling can be challenging The NHS is swamped, which isn't the doctors' fault, but it can still be frustrating at times 5 stars for the physicians The reception staff are extremely courteous and friendly.