Bell House Medical Centre

Frustrating wait times but decent medical care

Scheduling a consultation with these physicians proved to be quite challenging. However, once you manage to secure an appointment, the medical staff themselves are relatively satisfactory.

Frustrating lack of vaccine details for seniors

As a senior citizen with diabetes, I'm frustrated by the complete lack of accessible information about the influenza vaccination on their website.

Dangerous staff threaten patient safety at clinic

The front desk staff act like they're medical experts, with some displaying an unpleasant attitude. It seems inevitable that their incompetence will lead to a serious medical incident requiring emergency room treatment, and I intend to report them for a thorough investigation.

Caring staff make medical visits more comfortable

The medical staff consistently demonstrate a helpful and supportive attitude both during phone consultations and in-person visits. Despite the clinic being consistently crowded, the employees remain professional and genuinely committed to providing the best possible care for patients.

Terrible service and unprofessional medical staff

The reception team displays an appalling lack of professionalism, more interested in chatting and entertaining themselves than attending to patients' needs. Scheduling an appointment is incredibly challenging, with wait times stretching beyond a fortnight. While a few physicians seem competent, others appear disturbingly reliant on Google searches on their mobile devices during consultations, which is deeply concerning.

Terrible experience with unhelpful and disrespectful staff

Absolutely terrible customer experience, with employees displaying extremely unprofessional and discourteous attitudes

Terrible service and unprofessional medical staff

Scheduling here is a complete nightmare. You'll wait 15 to 20 days for an appointment. The front desk staff are frequently discourteous. The physicians seem clueless, appearing to rely on internet searches to diagnose issues 🙄👀. It's absolutely ridiculous. If there was a zero-star rating available, I'd definitely select it.

Terrible customer service at this place

One of the absolute worst employees I've ever encountered!

Terrible phone service and frustrating appointment booking

Opening at 8:15 am, I began dialing, but their phone line remained shut until 8:20 am. After that, I was stuck on hold for 20 minutes, and then another 7-8 minutes before a staff member finally answered. Every time I call, I'm always waiting over 25-30 minutes on the line, and they're consistently claiming to be fully booked. I absolutely despise this approach, particularly when it comes to children's urgent medical needs with no emergency appointments available.

Longtime patients frustrated with declining medical service

We've relied on this practice as our primary care provider since the early 1990s, but the quality has become inconsistent. It's challenging to schedule an appointment with your preferred physician, and wait times are extensive unless you opt for an urgent consultation. While some doctors are exceptional, others fall short of expectations.

Terrible healthcare experience with unprofessional medical staff

Mismanaged clinic with inexperienced personnel who are overly intrusive with personal inquiries. Scheduling is perpetually inflexible, with no appointment slots aligning with patient needs. Physicians consistently neglect to review patient documentation, including hospital discharge summaries. A pervasive attitude of deflecting responsibility and disengagement is evident across the entire staff, with each team member quick to shift blame elsewhere.

Compassionate care and professional medical team

The medical professionals demonstrate a compassionate and supportive approach. The entire team is welcoming and performs their duties with precision and effectiveness.

Compassionate doctor with exceptional patient support

Exceptional general practitioner. Outstanding and compassionate patient treatment

Terrible healthcare with endless appointment frustration

Getting a medical consultation at this practice is virtually impossible. No matter how critical your health situation, they consistently deflect patients by instructing them to ring back the following morning at 8am.

Compassionate care despite building's challenging layout

Despite the facility's less-than-ideal layout, my spouse and I have received exceptional medical attention from the healthcare professionals. The staff demonstrates remarkable patience and efforts to address challenges, especially given their high-stress environment. Scheduling consultations can be challenging, though this seems typical across most medical practices. Nevertheless, during critical situations, we've consistently been provided prompt care or home visits when seriously unwell. With our respective chronic health conditions, we remain thoroughly confident in the medical team's expertise and commitment.

Worst medical experience ever terrible service

The front desk staff probe into inappropriate personal matters, which is against regulations. The physicians are incompetent, and you're guaranteed to spend half an hour to 40 minutes waiting past your scheduled time, rendering the entire appointment concept meaningless.

Terrible manager ruins workplace with unprofessional attitude

The Practice Manager is completely incompetent, spending her entire workday idling, consuming snacks, drinking tea, and chatting with colleagues, while displaying a shockingly unprofessional demeanor and demonstrating zero understanding of basic customer service principles.

Terrible service and complete disappointment

Absolute rock bottom for professional conduct and performance. Completely unacceptable approach that falls far short of any reasonable standard.