Belmont Medical Centre

Friendly service made my uk trip awesome

During my trip to the United Kingdom, I found the locals to be incredibly supportive and accommodating.

Incompetent medical centre destroys patient's healthcare hopes

Belmont Medical Centre has systematically undermined and hindered my medical care at every turn. They have repeatedly failed to process prescription requests and consistently backtrack on their commitments and guarantees. During the Christmas period, they have left me completely without medication by only forwarding my prescription to the pharmacy on the very morning of my departure, despite my request being made two weeks in advance. They represent an abysmal and utterly irresponsible healthcare provider, and I deeply regret that no alternative medical practice exists within my local area for me to transfer my registration to.

Terrible service and endless waiting at clinic

I'm deeply disappointed to share this experience. The receptionist instructed me to wait, and I ended up sitting there for over two hours, only to be told to return the next day. Meanwhile, my wife was feeling exhausted and unwell. We were simply seeking a prescription for antibiotics, and we wasted an entire day without any resolution or assistance.

Great medical care with caring professionals

Since moving to this area a year and a half ago, I've been thoroughly impressed with this medical practice. While scheduling appointments can be challenging, I recognize this seems to be a widespread issue currently. The entire team is exceptionally supportive and welcoming. The medical professionals, particularly Dr Dwidei, who is incredibly compassionate, are outstanding. The nursing staff is equally excellent, always going above and beyond to provide care. I'm truly grateful for their dedication and support x

Friendly gps and staff make healthcare a breeze

I transitioned from HMG to Belmont a short while back, and it's been absolutely fantastic! The front desk staff are incredibly supportive, and the GPS practitioners are genuinely committed to assisting patients. While telephone access can be challenging, they offer alternative communication methods like email or walk-in consultations, and they're always eager to provide help xx

Simple product that does the job well

Satisfactory

Terrible service and frustrating patient experience

Nearly impossible to schedule a visit, and the front desk personnel come across as curt and borderline discourteous. Having to wait a fortnight just to consult a physician is completely unacceptable.

Compassionate care at bmc medical practice

After relocating and registering with BMC last year, I can confidently say this is a welcoming and competent medical practice. The reception staff consistently demonstrate politeness and professionalism during phone interactions. We understand that waiting times to see a GP are inevitable, and we don't blame the receptionists for this. In my experience, treating the staff with respect and courtesy always results in a similar positive response. I've personally never been more than second in the phone queue, which is quite efficient. Their vaccination clinics were particularly impressive - well-organized and remarkably swift. In today's often challenging environment, such kindness and smooth operations are truly appreciated.

Fantastic medical care with minimal waiting time

Switching to BMC from Hereford Medical Group has been a welcome change. Gone are the days of being stuck in a long queue of 45 people. While the doctors are certainly occupied and phone wait times are expected, we consistently get through promptly and receive efficient service.

Terrible customer service at this unprofessional business

Staff at the front desk displayed an extremely unprofessional attitude and abruptly terminated our phone conversation by hanging up on me

Terrible reception but amazing nurse practitioner

I concur with many of the critical observations - securing a medical appointment is challenging, and one of the front desk staff consistently displays an unwelcoming and unfriendly demeanor. Having worked as a receptionist myself, I understand the job's difficulties, but I would never exhibit such rudeness. Nevertheless, I want to commend the exceptional nurse practitioner I consulted on September 22nd. I was suffering from prolonged sinusitis that had persisted for weeks and awoke that morning experiencing significant respiratory distress. She promptly returned my call, demonstrating genuine concern and empathy, and crucially, she truly listened to my concerns. When I explained that a brief course of oral steroids alongside antibiotics had historically been highly effective for me during severe infections, she indicated she would consult a physician and advised me to collect antibiotics later that day. I was uncertain whether steroids would be included in the prescription, but fortunately, they were. Within just 24 hours, I experienced substantial improvement, and within a week, I had fully recovered. Sincere gratitude to her for acknowledging my medical insights, understanding my treatment history, and effectively communicating my needs to the doctor.

Worst medical practice ever terrible service

If you're searching for a medical provider, steer clear of this practice. You'll struggle to secure an appointment, and on the rare occasion you do, expect significant delays. Even if you're the first patient scheduled, they consistently run at least 30 minutes behind. The frustration was so overwhelming that I ultimately decided to switch healthcare providers.

Exceptional care from a truly compassionate medical team

The medical professionals here truly exceed expectations, consistently demonstrating exceptional care by personally reaching out to follow up on my well-being. I cannot express enough appreciation for their outstanding commitment and compassion.

Terrible service and impossible to schedule appointment

Truly a frustrating experience trying to reach them, scheduling an appointment is incredibly difficult, and the employees appear completely disinterested. The customer service is simply terrible from start to finish.

Rude receptionist ruined my entire medical experience

Visited the office to schedule a consultation with DR JONES...and was treated with absolute contempt by the receptionist CLAIR MILLS..she's truly a piece of work..her incredibly unprofessional and disrespectful demeanor towards a patient simply attempting to book an appointment was appalling...I sincerely hope this individual faces appropriate consequences for her unacceptable behavior

Rude receptionist ruins patient's healthcare experience

I was prepared to award this medical practice top marks for their physicians, but my experience with the receptionist Becky was absolutely appalling. When I called to inquire about my flu vaccination, given my extremely vulnerable status, I was dismissively told I'd receive it anytime between now and Christmas. Despite having Emphysema, I was informed that because I'm under 65, I must wait for a letter. Subsequently, I received another call stating they lack vaccines for those under 65, and was rudely advised to register elsewhere or take up the vaccine shortage with the government. The receptionist seemed bewildered why other clinics and even Tesco have vaccines available. I pointedly suggested they should have ordered vaccines earlier, especially considering they encountered similar supply issues last year. Her unprofessional and unhelpful attitude has left me with no choice but to file a formal complaint with the Care Quality Commission.

Worst healthcare experience ever completely unacceptable

This service is an absolute mockery. They dismissed me on the very day I was hospitalized with merely 48 hours left to live. Now they're refusing to accept me as a patient, citing their own mishandling. It's disgraceful how terribly incompetent this establishment is.

Frustrating healthcare experience with poor communication

After 40 minutes of attempting to contact the surgery, I still can't get through. I consistently struggle to secure an appointment or receive assistance when necessary. I'm always forced to resort to going to the hospital before any appointment is eventually scheduled.

Great local surgery with excellent service

I've been a patient at this medical practice for just over 12 months, and I must say I'm thoroughly satisfied. Securing appointments has never been an issue, the reception staff are consistently friendly, and they handle hospital referrals with impressive efficiency.

Fantastic doctors surgery with decades of experience

This medical practice is truly top-notch, and I've been their patient intermittently since 1990! I was disappointed to notice the low Google rating for this surgery, but after carefully examining the comments, it's clear the poor score is unfairly influenced by individuals who are either not registered patients or lack understanding of NHS operations! There are numerous unregistered people attempting to access services without comprehending the challenging work the staff consistently execute well. As is standard within the NHS, they are extremely overloaded. Whenever I've genuinely needed to consult a physician, I've successfully spoken with one. Doctors Harris and Andy Jones are two of the most professional, meticulous, committed, and genuinely warm-hearted professionals you could ever encounter.