Belmont Medical Centre

Terrible healthcare experience with dismissive and unhelpful staff

Personnel display discourteous behavior, grievances are ignored, and medical concerns are minimized. Physicians refuse to support or champion patient needs. Negligent care and failure to recognize critical health problems are prevalent. The GP cites an overwhelming patient load of 9000, rendering proper medical attention impossible. Absolutely terrible!

Excellent medical centre with friendly and efficient staff

In contrast to our former medical practice, Belmont Medical Centre stands out significantly. Scheduling appointments has been seamless, and the reception staff are consistently friendly and approachable. The nursing and medical professionals are equally welcoming, giving us complete confidence that we've found a reliable and trustworthy healthcare provider.

Excellent support and quick response every time

Anytime assistance was required, it was delivered quickly and efficiently.

Compassionate care that made a real difference

The staff at Belmont are exceptional, consistently supportive and willing to exceed expectations. It's disheartening to encounter critical feedback, as they are genuinely committed to providing the best service during these challenging circumstances. Their treatment of my father, who was battling cancer, was truly outstanding, with unparalleled compassion and dedication. On behalf of myself and my loved ones, I extend a heartfelt expression of gratitude. I wholeheartedly endorse Belmont Medical Centre to anyone seeking top-notch care.

Terrible healthcare with zero patient care or compassion

I'd rate this practice at absolute rock bottom if possible. The wait time for an appointment stretches to nearly three weeks, effectively compelling patients such as myself to seek private healthcare just to receive timely medical attention. Their consultations feel perfunctory - they appear overly eager to dispense antidepressants and other medications, even when medical records explicitly indicate these should be avoided. Attempts to request additional diagnostic procedures or examinations to uncover underlying health concerns are consistently dismissed, ultimately leaving patients without meaningful insights or adequate medical support. This falls far short of what one should expect from a general practice.

Friendly staff make every visit a pleasure

The front desk staff consistently provide exceptional service, and I've never encountered anything less than a stellar interaction during my visits.

Overwhelmed practice fails to provide timely care

Sought to schedule a consultation but was informed the earliest availability is beyond 3 weeks out. Upon inquiring about the delay, I was informed they manage 17,000 patient cases. How can a practice responsibly accept such a high volume and then deliver substandard care? It appears they lack genuine commitment to patient service. I'm now compelled to seek an alternative healthcare provider that demonstrates actual patient-centered attention.

Terrible manager ruins patient experience with rudeness

The practice manager's behavior was utterly unacceptable. After consulting with reception to verify our wait time, which had exceeded an hour, I politely inquired about meeting with the practice manager to discuss the excessive delay. The reception staff were courteous as always. When the manager arrived, she immediately misaddressed me, accused me of being aggressive and loud, despite my calm demeanor, and refused to hear my reasonable concern. I was stunned, knowing I would never raise my voice in front of my toddler or in a public setting with other patients and staff present. Her hostility stemmed from being pulled away from a meeting, and she directed her frustration directly at me. Fortunately, my doctor, who has always been excellent, intervened and dismissed her when it became clear she had no intention of helping. I am deeply concerned that vulnerable patients might be subjected to such an unprofessional individual when attempting to lodge a complaint. What began as a simple, constructive observation about unrealistic wait times has now escalated into a much more serious issue, and I am compelled to pursue this matter further to prevent similar mistreatment of other patients.

Compassionate care at belmont medical centre

I've never encountered any issues with Belmont, which some might call luck, but I attribute it to using their services appropriately and treating the staff with basic human respect. The Receptionists, Doctors, and Nurses are people who deserve to be treated as you would want to be treated. Many posting negative reviews seem oblivious to the fact that our NHS is overwhelmed and underfunded, with the situation exacerbated by patients seeking help for minor ailments like small cuts and common colds. This creates significant challenges in booking appointments. I genuinely can't understand the rationale behind negative comments about a healthcare facility designed to support you and your loved ones. If you're dissatisfied, you could always relocate and free up space - though of course, you won't, because you'd struggle to find another NHS-funded facility nearby that would accept you.

Unprofessional staff ruined my healthcare experience

I phoned the clinic on Monday at 10:23am to schedule my travel vaccination, and the customer service representative was extremely discourteous and raised her voice at me. Her behavior was consistently unprofessional, and she demonstrated a complete lack of basic communication skills when interacting with patients. I strongly urge the medical practice to reconsider employing staff members who display such inappropriate and disrespectful conduct. Thank you.

Dangerous medical care that nearly cost me everything

This establishment is absolutely terrible. The front desk staff are incredibly dismissive and completely uninterested in hearing patients out. If you're planning to visit these doctors, I strongly urge you to thoroughly examine any prescribed medications and conduct your own investigation before consuming them. The medical staff seem uninformed and in my case, their negligence nearly resulted in a miscarriage - so I cannot stress enough how important it is to be extremely cautious.

Compassionate doctor saved my asthma day

Struggling with a severe asthma episode, I was fortunate to encounter an incredibly compassionate doctor. Her approach was so reassuring that I felt completely at ease by the end of the consultation. Being new to the area, this was an exceptionally positive initial interaction with the medical practice.

Exceptional healthcare with compassion and understanding

I extend my heartfelt appreciation to the medical professionals and support staff at Belmont Medical Centre for their compassionate and welcoming demeanor. They demonstrate exceptional attentiveness, carefully hearing and comprehensively addressing patients' medical concerns. The scheduling process is efficient, with a clear emphasis on managing urgent situations promptly. I want to express my sincere gratitude to the entire team for delivering remarkable healthcare services and maintaining the highest standards of professional conduct.

Unhelpful social prescriber fails to provide support

The social prescriber here is consistently unresponsive despite my multiple attempts to reach out. In my previous medical practice, the social prescriber was incredibly supportive, providing weekly check-ins to ensure my well-being. But here? It's a complete disappointment. I'm utterly baffled why these professionals seem so disinterested in doing their job properly 🤦‍♀️! This is an absolutely terrible healthcare provider! I've never encountered such a frustrating experience before! I sincerely hope they review this feedback and make meaningful improvements!

Terrible service and unprofessional medical center

Utterly disappointed because I arrived merely 10 minutes behind schedule, and they abruptly terminated my appointment with weak justifications about doctors heading to their respective clinics. I will definitely not suggest this facility to anyone else.

Donna shines bright at belmont medical centre

Heartfelt appreciation goes to Donna for her exceptional customer service. Her kindness, patience, and professionalism are truly remarkable. Belmont Medical Centre is fortunate to have such a compassionate staff member. She goes above and beyond, demonstrating genuine care in every interaction. In stark contrast, my experience with Dr Sharma has been deeply unsatisfactory. On multiple occasions, she has proven unhelpful and displayed a distinctly unpleasant demeanor. As an NHS professional, I found her approach particularly frustrating, with what seemed like a dismissive attitude towards my professional understanding. The only saving grace of this experience has been the outstanding reception staff, which is why the 5-star rating exists at all.

Friendly staff made my day great

Top-notch customer support

Nhs healthcare nightmare of bureaucratic incompetence

I'm not the most vulnerable individual, but this experience starkly illustrates the profound dysfunction within the NHS. Regrettably, this practice epitomizes the standard NHS mediocrity. In May, I scheduled an appointment with a nurse after completing patient registration. I also secured a doctor's appointment where the physician was commendably thorough, inquiring about my symptoms and providing comprehensive guidance. He recommended a self-referral. Upon calling the referral line, an automated message redirected me elsewhere. After an interminable hold, I was instructed to refer myself online. Two days later, the hospital rejected my self-referral, suggesting I consult my GP, who was copied on the letter. My GP remained silent for days. Just before a work meeting, I received an unexpected assessment call. The caller promised to follow up after 12, but never did. I submitted another advice request. Days later, a nurse suggested self-referring elsewhere, acknowledging the initial rejection's inexplicability. She recommended scheduling another GP appointment. That evening, a GP called at 8:23 p.m. She demanded the letter, despite my explaining it was already CC'd to my GP. She abruptly terminated the 2-minute, 34-second call, refusing any consultation without the document—even though I hadn't requested medication. The reception later explained it was a "confederation doctor" and suggested using an online form. On 27/08, my online services were blocked. Reception claimed my registration checks were incomplete. When I sought clarification—having already been reviewed by a nurse—they stated I was no longer registered and must re-register. Unable to re-register online due to my provider status, I revisited the practice. They insisted I complete a new registration form. When I questioned my deregistration, they claimed another provider had registered me, but couldn't specify who. Their response was frustratingly circular. Subsequent developments: 1. Another unanswered self-referral 2. Another nurse check with no follow-up 3. An ignored complaint 4. One genuinely helpful doctor's appointment. Is this center particularly terrible? I wish I could say yes, but it's merely a typical representation of the NHS's brokenness—a disheartening blend of exceptional and incompetent professionals that ultimately leaves patients exhausted.

Exceptional healthcare with compassionate and caring professionals

As a seasoned individual with extensive experience navigating healthcare services for myself and my loved ones, I can confidently say that over the past four years, Dr. Sharma and the administrative/reception team have been absolutely exceptional. They represent the pinnacle of what one could hope for in a general practice. I must also give special mention to Sam the podiatrist and Julie, who are truly invaluable professionals. My heartfelt gratitude goes out to this wonderful team for their outstanding care and support for us seniors!!!! xxx

Terrible healthcare experience with unhelpful and rude staff

Utterly dreadful experience. The front desk staff are incredibly discourteous, loud, and go out of their way to be unhelpful. I've been suffering from persistent respiratory issues and chronic coughing because they repeatedly dismissed my concerns and insisted I was perfectly healthy. The local pharmacists provided more genuine assistance than this general practitioner. Steer clear of this practice at all expenses.