Patient feedback reflects a mixed experience across the practice, with notable variation in service quality. Reception experience emerges as a significant area of concern, with multiple reports of discourteous and dismissive behaviour, alongside contrasting accounts of friendly and accommodating staff. Appointment availability and booking experience present ongoing challenges, with patients reporting extended waiting times, difficulty securing consultations, and limited appointment slots, though some describe efficient scheduling and responsive service during emergencies. Communication and consultation quality divide opinion substantially; several patients describe rushed, inadequate examinations and poor listening, while others report thorough, compassionate care with doctors who take time to address concerns.
Care experience and professional conduct vary considerably across the practice. Positive feedback highlights responsive nursing teams, supportive administrative staff, and doctors who demonstrate genuine attentiveness and empathy. Conversely, negative accounts describe dismissive consultations, inadequate diagnostic investigation, and instances where patients felt their concerns were minimized or disregarded. Follow-up responsiveness and continuity of care are inconsistently reported, with some patients experiencing unresponsive services and others receiving prompt, coordinated support. The practice appears to perform better during urgent situations, with several patients noting accessible emergency care, though routine appointment access remains a persistent frustration for many.
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Patient feedback reflects a mixed experience across the practice, with notable variation in service quality. Reception experience emerges as a significant area of concern, with multiple reports of discourteous and dismissive behaviour, alongside contrasting accounts of friendly and accommodating staff. Appointment availability and booking experience present ongoing challenges, with patients reporting extended waiting times, difficulty securing consultations, and limited appointment slots, though some describe efficient scheduling and responsive service during emergencies. Communication and consultation quality divide opinion substantially; several patients describe rushed, inadequate examinations and poor listening, while others report thorough, compassionate care with doctors who take time to address concerns.
Care experience and professional conduct vary considerably across the practice. Positive feedback highlights responsive nursing teams, supportive administrative staff, and doctors who demonstrate genuine attentiveness and empathy. Conversely, negative accounts describe dismissive consultations, inadequate diagnostic investigation, and instances where patients felt their concerns were minimized or disregarded. Follow-up responsiveness and continuity of care are inconsistently reported, with some patients experiencing unresponsive services and others receiving prompt, coordinated support. The practice appears to perform better during urgent situations, with several patients noting accessible emergency care, though routine appointment access remains a persistent frustration for many.
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Reception
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M W.
6 years ago
Excellent!
Exceptional service from a stellar receptionist
Exceptional front desk staff JULIE demonstrated remarkable patience while addressing all of my questions.
Mark M.
6 years ago
Bad!
Frustrating restaurant with misleading reservation policy
Every time I try to visit at 6 PM, they claim to be completely reserved, despite the place being totally vacant.
Anda D.
6 years ago
Poor!
Friendly staff but disappointing doctor experience
The front desk staff and nursing team were exceptionally kind and accommodating, but the physician left much to be desired.
Riktika S.
7 years ago
Bad!
Worst experience ever at this restaurant
Absolutely terrible customer experience
The S.
7 years ago
Bad!
Terrible doctor who failed to diagnose my problem
I'd rate this experience zero out of five stars if possible - steer clear of this general practitioner. Dr. MITCHOLL D GARSIN appears solely focused on patient throughput, rapidly processing people without providing meaningful medical support. He failed to assist me in identifying my health concern and categorically declined additional diagnostic procedures. Seeking medical guidance for specific health challenges is already challenging, and the manner in which Dr. Garsin treated me was deeply distressing. He represents a complete discredit to the NHS, the General Medical Council, and the professional standards of General Practitioners.
Flinton E.
7 years ago
Bad!
Worst doctor ever unprofessional and completely unhelpful
I sought medical advice from Dr Garsin regarding my health and pregnancy-related worries. Unfortunately, he failed to provide a proper diagnosis and was unwilling to conduct additional tests to clarify my medical situation. His approach was highly unprofessional - he came across as aggressive, dismissive, and consistently talked over me without allowing me to fully express my concerns. When I voiced my anxieties about how my medical condition might impact my newborn, he responded with cold indifference, callously suggesting that intervention would be futile and the situation was essentially hopeless. His conduct is so egregious that, in my opinion, he is fundamentally unfit to practice medicine and should have his medical license withdrawn by the General Medical Council.
Racha F.
7 years ago
Bad!
Terrible healthcare with zero compassion
I've consistently been dissatisfied with their medical care, particularly the physicians. There's a complete lack of personal connection—the doctors seem more focused on paperwork and administrative tasks than actually listening to patients or conducting thorough examinations. I've made my decision: I'm definitely switching healthcare providers.
Ryan R.
7 years ago
Bad!
Worst customer service ever at medical practice
Incredibly discourteous and seemingly disoriented front desk staff at this medical facility. If you happen to be unlucky enough to encounter them, you'll quickly understand. And just to emphasize, the receptionist actually proclaimed with her own arrogant statement that "you should feel grateful just to have been given an appointment."
Mihaela-simina D.
7 years ago
Bad!
Worst medical experience ever terrible clinic service
The reception personnel were incredibly discourteous and miserable, and the physicians were absolutely terrible - they practically make wild guesses about your condition instead of conducting a proper examination! I'm completely repulsed by this medical facility, and I'm eagerly anticipating my upcoming move so I can switch to a different general practitioner.
Alexander D.
7 years ago
Excellent!
Friendly support that truly cares about customers
Fantastic establishment! They provide assistance precisely when needed (a significant improvement compared to my prior experience).
Sue C.
7 years ago
Excellent!
Exceptional care from incredible medical team
Exceptional surgical procedure
Hagrid H.
8 years ago
Bad!
Terrible doctors who only care about avoiding lawsuits
Complete waste of a medical practice. The staff's bedside manner is abysmal, and they clearly prioritize legal protection over patient care. Steer clear at all costs.
Rajendra A.
8 years ago
Average!
Disappointing medical care from unresponsive surgery staff
I've been a patient at this medical practice for years, and recently, the quality of care has deteriorated significantly. During my brief 10-minute consultation, the doctor was dismissive, inattentive, and borderline discourteous. Online booking is limited, with no Saturday appointments available. The physician seemed eager to switch my medication without thorough consultation, casually claiming the new blood pressure tablet was more "contemporary". Moreover, they readily prescribed Aspirin 75 mg, which can be purchased over-the-counter for £1.50, while a prescription costs the NHS £8. I've noticed discrepancies in my blood pressure readings; measurements taken at the surgery consistently differ from those on my new Omron device. I urge caution, as I suspect either their diagnostic approach is flawed or their equipment is incorrectly calibrated. Overall, I'm thoroughly dissatisfied with their service.
Lucia B.
8 years ago
Excellent!
Compassionate care that truly makes a difference
I've been a patient at this medical office for an extended period, and I feel profoundly thankful, especially after hearing terrible accounts from individuals associated with alternative healthcare providers. My advice to those who have experienced disappointment is to avoid generalizing the entire practice based on an interaction with a single physician. While you might need to be patient, there are valid explanations for potential delays, and investing time to locate a doctor who meets your needs is ultimately worthwhile.
Magda F.
8 years ago
Bad!
Terrible service and awful experience
Absolutely terrible establishment
Flavius P.
8 years ago
Bad!
Terrible doctor missed serious eye infection
My infant was experiencing severe eye issues with excessive discharge and significant swelling, and the initial medical professionals dismissed it as typical. After three months, I consulted another physician who diagnosed conjunctivitis, revealing the previous clinic's utterly inadequate care and negligent approach.
Ele M.
8 years ago
Excellent!
Exceptional care with quick appointments
Excellent medical professionals and minimal wait periods
Jules M.
8 years ago
Great!
Exceptional healthcare with compassionate and professional staff
I became a patient at this medical practice twelve months back, and my experience has been nothing short of exceptional. The front desk staff are wonderfully pleasant, compassionate, and professional. Both doctors I've consulted have been incredibly courteous, approachable, and genuinely attentive to my health concerns. I wholeheartedly endorse this Practice and strongly suggest considering them if you're seeking a new general practitioner.
Perafelix P.
9 years ago
Bad!
Terrible doctor ignored my serious neck pain
I visited this medical professional following a two-month-long neck injury, experiencing significant discomfort. During the consultation, the doctor didn't even conduct a physical examination, casually dismissing my condition with a vague comment about potentially damaging a ligament and suggesting some neck stretching exercises. This so-called "comprehensive" medical visit was utterly inadequate! No proper diagnostic tests were recommended, no treatment plan was proposed, absolutely nothing. For all I know, I could be dealing with a serious cervical herniation, but the doctor couldn't be bothered to investigate. The entire experience was completely unacceptable and unprofessional.
Safa A.
9 years ago
Excellent!
Exceptional healthcare with compassionate medical team
I truly appreciate the exceptional medical guidance and support provided by my regular doctor, along with the incredibly friendly and accommodating administrative team.