Belmont Medical Centre

Patient Experience Summary

Patient feedback reflects a mixed experience across the practice, with notable variation in service quality. Reception experience emerges as a significant area of concern, with multiple reports of discourteous and dismissive behaviour, alongside contrasting accounts of friendly and accommodating staff. Appointment availability and booking experience present ongoing challenges, with patients reporting extended waiting times, difficulty securing consultations, and limited appointment slots, though some describe efficient scheduling and responsive service during emergencies. Communication and consultation quality divide opinion substantially; several patients describe rushed, inadequate examinations and poor listening, while others report thorough, compassionate care with doctors who take time to address concerns.

Care experience and professional conduct vary considerably across the practice. Positive feedback highlights responsive nursing teams, supportive administrative staff, and doctors who demonstrate genuine attentiveness and empathy. Conversely, negative accounts describe dismissive consultations, inadequate diagnostic investigation, and instances where patients felt their concerns were minimized or disregarded. Follow-up responsiveness and continuity of care are inconsistently reported, with some patients experiencing unresponsive services and others receiving prompt, coordinated support. The practice appears to perform better during urgent situations, with several patients noting accessible emergency care, though routine appointment access remains a persistent frustration for many.