Belmont Surgery

Terrible service at nhs reception desk

The receptionist on duty displayed a complete lack of professional engagement, coming across as extremely discourteous and disinterested. Typical of the current state of the NHS, unfortunately... one can hardly be surprised. A few of the other staff members were relatively decent by comparison.

Frustrating delays and poor communication in healthcare

I endured a six-week wait just to schedule a basic diagnostic procedure. Eventually, it was transferred to the correct facility, with promises of imminent contact - which was nearly a quarter of a year ago. I've reached out to Wadhurst surgery seeking clarification on their definition of "shortly" or simply requesting the contact details for the responsible centre. Additionally, I've filed an official grievance, but the resolution process is estimated to take 40 working days. Fundamentally, the message is clear: without private medical coverage, comprehensive healthcare in the United Kingdom has become virtually non-existent.

Very poor

My wife had a hospital test on 5/8/23 & was told results would be sent to the gp. 2 months later she'd heard nothing so went to the gp and was told they had the results but the receptionist couldn't give them. The earliest appointment for a telephone call from a GP to get the results was 4 weeks later.

Frustrating service that desperately needs improvement now

Impossible to reach anyone, the service has dramatically declined after being transferred to a healthcare trust. Urgent action is required to address these issues.

Terrible service that could endanger patient lives

Utterly appalling. The quality of assistance and empathy varies wildly depending on which staff member picks up the phone. Scheduling an appointment is a nightmare, primarily because the clinic frequently operates with just a single physician on duty. I'm convinced that if a patient were to suffer a fatal outcome due to ongoing medical issues, it would be a direct result of their total indifference and reckless approach to patient care.

Frustrating healthcare experience with friendly staff

Called the clinic today and found myself 28th in the queue. The wait for a phone consultation with my regular physician is now stretching to 6 weeks. Parking is incredibly scarce, and the facility seems poorly designed for individuals with mobility challenges. Each visit means seeing a different doctor, which is frustrating. The staff are actually quite nice, but only if you're fortunate enough to actually connect with them.

Misleading google map information wastes my time

Completely misleading information from Google! This place is definitely NOT a walk-in medical clinic despite what the search results claim. Absolutely absurd!!!

Frustrating experience with unhelpful medical office staff

Scheduling an appointment is incredibly challenging, and the overall service is extremely unhelpful. The process of obtaining a prescription or receiving any assistance feels like navigating an endless maze of bureaucratic obstacles. The administrative staff consistently fails to complete necessary tasks, resulting in wasted time and frustrating appointments where critical information remains unprocessed.

Confusing communication and unhelpful staff at clinic

Called this morning to confirm my appointment with the nurse. Initially given a time slot, but upon hanging up, I doubted the accuracy. When I rang back, another staff member provided a totally different time of day, with zero acknowledgment of the discrepancy. Felt compelled to request written confirmation, which they eventually sent, but the final receptionist was brusque and offered no apology. This level of service is unacceptable, especially when patients need clarity and reassurance.

Amazing care and compassionate medical team

The front desk staff was delightful, and the physicians were absolutely fantastic throughout our surgical procedure.

Exceptional care from a compassionate medical professional

Dr. Skinner demonstrated exceptional care, attentiveness, and expertise throughout my appointment, making me feel completely at ease and well-treated.

Life-saving care from an incredible medical team

Exceptional care every single time. The front desk staff are incredibly efficient and ensure communication is swift. The physicians have genuinely been lifesavers for me on multiple occasions! I consider myself truly fortunate to have access to such outstanding healthcare, especially when compared to the subpar quality of other medical facilities. Heartfelt gratitude to the entire team for their remarkable dedication.

Terrible service and unprofessional medical care nightmare

The front desk staff was boisterous, discourteous, and completely ineffective. The physician failed to perform his professional duties and bizarrely asked me to tell him what to do! I'm not a medical expert - I certainly wouldn't have sought help if I knew the solution! I had previously heard negative feedback about this place and now wish I had heeded those warnings.