Benfield Park Medical Group

Practice prioritises online booking over patient care

The quality of this practice has declined noticeably. The approach lacks compassion and genuine concern for patients. It feels as though the focus is primarily on operating as a commercial enterprise. Those without strong digital skills may find it challenging to secure an appointment through their system.

Reception staff were unnecessarily rude and unhelpful

The reception staff were unwelcoming and created an unpleasant atmosphere during my visit. Their approach felt unnecessarily harsh and detracted from my experience at the practice.

Reception staff were helpful and patient

This practice stands out as exceptional. Appointments are readily available when needed. I utilise both standard NHS and online booking systems to arrange my visits. The option to detail symptoms and share images remotely without coming into the surgery is excellent. The healthcare provider calls to discuss findings and works with you to determine if an in-person consultation is necessary. The front desk team are friendly and considerate.

Staff listened and gave thoughtful advice

I have been a patient at this practice for many decades and have consistently found the staff and clinicians to be excellent. Given the considerable demands placed on general practices today, they continue to deliver a high standard of care. They consistently provide thoughtful guidance and demonstrate genuine attentiveness to patients' requirements. I wanted to express my gratitude for the dedicated service provided to my family and the wider community.

Couldn't find the econsult service online

Is there an online consultation service available, and if so, how can it be accessed through your website?

Reception refused phone appointments despite website instructions

The reception team declined to schedule an appointment by phone and directed me to use the website instead, despite the appointments page stating that telephone calls are the method to book. They appear to be encouraging patients to use an online assessment system that may take up to two working days for a response. This approach seems problematic for individuals without internet access or those with accessibility requirements.

Felt listened to during my appointment

I've been examined today for a health concern and the clinician was very open in discussing it with me. They listened carefully and were very helpful in explaining what might require a specialist referral. I've been satisfied with the staff and doctors at the practice.

Quick appointment and felt genuinely listened to

I appreciate the care I received during my recent appointment for reproductive health services. The healthcare professional who assisted me demonstrated professionalism, compassion and warmth throughout the visit. I felt genuinely heard and developed a strong sense of confidence in their expertise. Although the procedure itself was straightforward, it was meaningful to me personally. I was also pleased with how quickly I was able to secure an appointment.

Better service than my previous practice

I have to say this is the finest general practice I have ever experienced. Having recently relocated from one part of the country to another, I have found the standard of care to be considerably superior!

Supportive doctors who really listen and help

Both of the doctors at this surgery are genuinely pleasant, helpful, and supportive professionals. They deserve recognition for the quality of care they provide.

Staff made repeat prescriptions straightforward

I have consistently found the team to be very helpful and friendly, with no issues when requesting my repeat medication. The clinical staff have been extremely supportive, so I have had a positive experience attending the practice. Booking appointments can be challenging due to availability, but the staff are managing this well and doing an excellent job overall.

Felt genuinely listened to during visit

Attended an appointment and received excellent care.

Reception staff weren't helpful when I needed support

I recently registered at this practice. The reception staff were not particularly accommodating, and the clinical staff were similarly unhelpful. This proved frustrating when seeking medical support.

Waiting room privacy completely compromised during appointment

I had a very poor experience during my x-ray appointment. There was no one available to register me when I arrived, and other waiting patients informed me that staff monitor the reception area via camera and would eventually come to check people in. When a staff member did assist me, they asked loudly what body part I was being examined for. The waiting area offered no privacy, and I could hear other patients' information being discussed. I was particularly upset when a member of staff called out a question about my clothing as we entered the examination room, which meant everyone in the waiting area became aware of details about my appointment. I felt my privacy and dignity were not respected throughout the visit, and the lack of confidentiality was very concerning.

Staff were helpful and courteous throughout

Tidy. Pleasant, supportive and polite team members

Kind and attentive doctor made me feel heard

The service provided was good. The clinician was very kind and provided excellent care.

Friendly festive message from grateful patient

Wishing everyone at the medical practice a happy Christmas and thank you for your care.

Reception staff were friendly and helpful

The clinical staff member is very competent and provides excellent care. The reception team are also welcoming and friendly. Thank you.

Caring staff who really listen to patients

Excellent medical facility with a genuine commitment to patient care and a compassionate team.

Friendly staff and minimal waiting time

Attended for a routine ultrasound appointment. The wait time was minimal. The staff were welcoming and conducted themselves in a professional manner.