Benfield Park Medical Group

Quick appointment booking at modern practice

The practice itself is pleasant and contemporary, with efficient appointment scheduling. The clinician I consulted with was exceptionally friendly and approachable.

Fast appointment booking made easy

Efficient and prompt care

Best GP practice I've found yet

I really enjoyed my experience and found it to be the best healthcare service I've received.

Nurse visit made dad feel well cared for

My father had a pleasant visit today from a member of the nursing team who came to conduct his annual review. He found the experience very positive and appreciated the care provided. Thank you for your support.

Unhelpful staff made repeat prescription ordering difficult

The service I received when attempting to arrange a repeat prescription was disappointing. The approach taken felt dismissive and unhelpful. It would be beneficial if staff could demonstrate greater courtesy and consideration when dealing with patient requests.

Clean practice with friendly reception staff

The practice maintains excellent cleanliness standards and the team members are welcoming and approachable.

Easy booking and a clean waiting area

Straightforward and convenient appointment scheduling Hygienic and spacious waiting facilities

Staff were friendly and helpful

Excellent team members

Reception staff's dismissive attitude made things worse

I have been experiencing significant difficulties with my mental health, and today matters reached a critical point. Throughout my interaction with the practice, I felt passed between different members of the reception team without receiving adequate support. The attitudes I encountered were unhelpful, and during a phone conversation with one team member, I became aware that other staff members were discussing me in the background. This was deeply upsetting. As a result of this experience, I have decided not to continue attending this surgery and will be seeking care elsewhere. I would urge the practice management to consider reviewing staff training, particularly in relation to handling enquiries about mental health matters and general patient care. The reception team would benefit from guidance on providing compassionate and professional service to vulnerable patients. I felt that this should have been a supportive environment, yet instead I experienced humiliation and disappointment. I hope that no other patient has to endure a similar situation.

Friendly staff and clean patient facilities

The team were pleasant and welcoming. The facility includes convenient restroom facilities for both adults and children.

Communication issues between surgery and pharmacy

This is a pleasant practice with a friendly team. However, I have experienced significant difficulties with communication through the reception desk, and there appear to be frequent issues with medication discrepancies between the surgery and the pharmacy.

Well organised practice with smooth booking process

Hello! This is my GP practice and they run things very efficiently.

Friendly reception made the visit pleasant

Outstanding experience

Convenient location with helpful reception staff

Excellent medical practice with a helpful team, situated in a convenient location with good access to public transport nearby.

Felt at ease with thorough explanations

Excellent facility with welcoming staff members. I've undergone a couple of procedures at this practice and have consistently encountered skilled professionals who made me feel comfortable throughout. They took time to explain everything clearly, which I really appreciated. I'd like to give a big thumbs up to all the team members working there.

Welcoming practice that actually listens to patients

I recently transferred to this practice and have been very satisfied with the care and assistance I have received so far. The entire team, including reception staff, clinical nurses, and medical professionals, have been consistently friendly and well-organised. The experience has been significantly better than what I was accustomed to at my previous surgery.

Quick treatment and friendly reception staff

Outstanding practice, regrettably limited to a maximum five-star rating, though the service deserves higher recognition. The care provided was prompt and efficient. I would strongly encourage others to visit. The clinical team and front desk personnel were both welcoming and approachable throughout my visit.

New team doesn't seem to care much

The attitude here was quite disappointing, and I found myself missing how things used to be run. The current staff don't appear to have the same enthusiasm or passion for their work that I remember from before.

Long wait with no updates from reception

Attended an appointment scheduled for late morning and arrived ahead of time, but found myself waiting considerably longer than expected. After waiting approximately half an hour, I enquired with reception about the likely wait time and was told someone would check with the clinical team. Despite this, I remained waiting for a further ten minutes without any update. I eventually decided to leave, particularly as I had noticed another patient departing shortly before. Overall, I felt a significant amount of my time was wasted during this visit.

Thorough and professional care after initial doubts

I was initially hasty in my assessment of this practice, but having been a patient for several months now, I can say they are excellent. They demonstrate impressive attention to detail and maintain a high level of professionalism throughout.