Benfield Park Medical Group
Great! (65 reviews)
Great! (65 reviews)
Patient feedback reflects a mixed experience across the practice. Many patients commend the clinical team for their competence, attentive listening, and compassionate approach, with several noting prompt appointment access and efficient service delivery. Reception staff and the wider team are frequently described as welcoming and courteous. However, significant concerns emerge around appointment access, particularly following the introduction of online booking systems. Multiple patients report difficulties securing appointments by telephone, barriers within the online process, and extended waiting times. Reception experience is inconsistent, with some patients finding staff unhelpful or dismissive, particularly when handling time-sensitive healthcare matters or requests for repeat prescriptions. Additional issues include privacy concerns during consultations, medication discrepancies between the surgery and pharmacy, and accessibility challenges for elderly patients or those without strong digital skills. Several long-standing patients note a perceived decline in service standards compared to previous experiences, attributing this partly to increased reliance on digital systems at the expense of compassionate, person-centred care.
The practice maintains clean facilities and offers convenient on-site imaging services. Clinical consultations are generally well-regarded when patients can access them, with clinicians praised for taking time to listen and explain treatment options. However, the booking experience has become a significant barrier to accessing care, with concerns raised that the current system may discourage vulnerable patients from seeking support and place unnecessary pressure on reception staff managing high demand.
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Patient feedback reflects a mixed experience across the practice. Many patients commend the clinical team for their competence, attentive listening, and compassionate approach, with several noting prompt appointment access and efficient service delivery. Reception staff and the wider team are frequently described as welcoming and courteous. However, significant concerns emerge around appointment access, particularly following the introduction of online booking systems. Multiple patients report difficulties securing appointments by telephone, barriers within the online process, and extended waiting times. Reception experience is inconsistent, with some patients finding staff unhelpful or dismissive, particularly when handling time-sensitive healthcare matters or requests for repeat prescriptions. Additional issues include privacy concerns during consultations, medication discrepancies between the surgery and pharmacy, and accessibility challenges for elderly patients or those without strong digital skills. Several long-standing patients note a perceived decline in service standards compared to previous experiences, attributing this partly to increased reliance on digital systems at the expense of compassionate, person-centred care.
The practice maintains clean facilities and offers convenient on-site imaging services. Clinical consultations are generally well-regarded when patients can access them, with clinicians praised for taking time to listen and explain treatment options. However, the booking experience has become a significant barrier to accessing care, with concerns raised that the current system may discourage vulnerable patients from seeking support and place unnecessary pressure on reception staff managing high demand.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Nat M.
5 years ago
Excellent!
Supportive care and helpful pharmacy service
They provide excellent care for the person I assist, and the pharmacy staff are equally wonderful as well :D
Claire W.
5 years ago
Bad!
Reception staff were dismissive about exemption cards
I previously had positive experiences at this practice, but my recent visit was disappointing. I had an interaction with a clinician that I found upsetting and distressing, which affected me significantly. Additionally, I was concerned about the practice's approach to mask-wearing policies. Despite having an exemption, I felt the reception staff were dismissive of this, and I was asked to wait outside in cold conditions before my appointment. I was subsequently informed that the clinician would not proceed without a mask being worn. Overall, I felt my visit did not meet the standard of care I would have expected.
Vicki X.
5 years ago
Excellent!
They actually call back when promised
I switched to this GP practice last year and I really wish I had made the change earlier. They follow through on their promises to contact you, and I recently had an online appointment to discuss how things are progressing. The service has been consistently excellent both before and throughout recent times. I'm extremely pleased with my experience.
Karoline G.
6 years ago
Excellent!
Fast appointment and minimal waiting time
Had a wonderful experience recently. Managed to secure a prompt appointment for imaging, got in ahead of schedule and was called through straight away without any delay. The whole visit was completed efficiently in just a few minutes, and the team were courteous and competent throughout. Really pleased with the service.
Derek H.
6 years ago
Bad!
Pharmacy dispensing takes frustratingly long
The pharmacy's dispensing service appears to operate at a slower pace than expected. On one occasion, the wait time exceeded thirty minutes despite the prescription having been submitted the day before.