Bentham Medical Practice
Great! (7 reviews)
Great! (7 reviews)
Patients consistently report positive experiences with appointment access and reception courtesy, with visitors and new patients noting welcoming staff and prompt booking availability. Clinical care is frequently praised, including competent nursing assessments, responsive urgent care provision, and compassionate professional conduct throughout diagnostic and treatment pathways. The practice environment receives favourable comment, with patients describing a pleasant waiting area and approachable front desk interactions.
One patient raised concerns about reception and management approach, noting that service standards fell short of expectations. This contrasts with the broader pattern of positive feedback regarding staff professionalism, continuity of care for long-term patients, and the practice's responsiveness to urgent medical needs, including same day triage access and medication provision outside standard pharmacy hours.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patients consistently report positive experiences with appointment access and reception courtesy, with visitors and new patients noting welcoming staff and prompt booking availability. Clinical care is frequently praised, including competent nursing assessments, responsive urgent care provision, and compassionate professional conduct throughout diagnostic and treatment pathways. The practice environment receives favourable comment, with patients describing a pleasant waiting area and approachable front desk interactions.
One patient raised concerns about reception and management approach, noting that service standards fell short of expectations. This contrasts with the broader pattern of positive feedback regarding staff professionalism, continuity of care for long-term patients, and the practice's responsiveness to urgent medical needs, including same day triage access and medication provision outside standard pharmacy hours.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Paul P.
4 months ago
Excellent!
Spacious waiting room with welcoming reception staff
The waiting area is pleasant and offers plenty of space, and the front desk team members are warm and approachable.
The D.
5 months ago
Excellent!
Quick diagnosis after thorough examination and scan
I had been experiencing persistent abdominal discomfort that remained undiagnosed and was assessed by a clinician who conducted an examination and promptly organised an imaging scan. Following the procedure, I received the results and diagnosis very quickly. I was impressed by the compassionate approach and professional manner demonstrated throughout. Having been registered with this practice for over two decades, both my spouse and I have consistently received outstanding care from all members of the team.
W W.
one year ago
Excellent!
Quick response and stayed late for medication
I was dealing with a persistent cough related to my respiratory condition. I contacted the triage service and was seen promptly the same day. Despite the pharmacy having already closed for the evening, the team remained available to ensure I received the necessary urgent medication. The professionalism and dedication demonstrated by the practice staff was truly commendable.
Angela B.
one year ago
Excellent!
Warm welcome and thorough initial health check
As new patients, we were warmly welcomed to the practice. We received a comprehensive health assessment from a member of the nursing team who was friendly, competent and skillfully obtained blood samples without discomfort. Thank you for delivering such a good service.
Kath S.
one year ago
Bad!
Reception staff attitude needs improvement
The receptionist and practice management team displayed an approach that I found quite disappointing. I felt the overall service standards at the practice fell short of expectations.
Jens B.
2 years ago
Excellent!
Friendly reception staff made the visit pleasant
Outstanding medical facility!!
Jeff G.
2 years ago
Excellent!
Friendly receptionist got us seen quickly
We were visiting the area and required a medical consultation. The reception staff were welcoming and accommodating, and we were able to secure an appointment without delay. The clinician we consulted with provided excellent care.