Bermondsey Spa Medical Centre

Receptionists block access to doctors with unhelpful advice

The reception team appears to be obstructive and seems to discourage patients from accessing doctor appointments whenever possible, including offering medical opinions that fall outside their remit such as reassuring patients that symptoms are nothing to worry about. In my case, when I subsequently contacted 111, it became apparent that my concerns had merit. One of the senior clinicians is well-informed but comes across as dismissive, adopting a lecturing approach rather than engaging in genuine dialogue, which necessitates interrupting to contribute to the conversation. Their manner tends to make patients feel like they are imposing and that their concerns are being judged as trivial. The pharmacy team's guidance has generally been of limited value. One team member suggested yoga as a remedy for migraines, whilst another appeared unfamiliar with the purposes of my medications and provided conflicting information regarding which were intended for ongoing management versus immediate symptom relief. Fortunately, I was able to identify these discrepancies myself. The healthcare assistants have been a positive aspect of my experience and have consistently demonstrated warmth and professionalism during my appointments with them. On balance, this practice does not feel like an ideal choice for those requiring substantive medical care.

Easy to book appointments and register

The registration process at this GP surgery was straightforward and convenient, with appointment booking being equally simple. The team demonstrated helpfulness, friendliness and professionalism throughout. They took concerns seriously and made genuine efforts to provide appropriate care and explore suitable treatment options.

Helpful receptionist made unregistered visit smooth

I attended today with my mother, and although we are not registered patients, the receptionist was very helpful and provided us with useful information and guidance.

Reception team made booking straightforward and easy

The medical team and front desk staff are consistently helpful and provide excellent service.

Fast appointment booking and friendly reception

Excellent speed of service combined with a welcoming and approachable team.

Helpful and supportive appointment experience

The doctor at this practice was very good and provided me with considerable help.

Always helpful when I call in

Consistently excellent care provided. Very satisfied with the service received.

Helpful staff made me feel listened to

The clinician was very helpful and came to see the patient on the date mentioned. The receptionist was also helpful during my visit today.

Staff listened and made me feel comfortable

The team members here are welcoming and work efficiently while showing genuine care for their patients. The clinicians make an effort to hear what you have to say and properly address your worries. The facility itself is clean and nicely kept, which contributes to feeling at ease when attending appointments. I would gladly suggest this medical practice to anyone seeking quality healthcare. Thank you for providing such outstanding care! :)

Easy to book appointments for family members

I was very pleased with the service I received today. I found the appointment booking process straightforward and convenient. My family member has mentioned that they appreciate the helpful approach the team takes, particularly given their communication needs. Thank you for your assistance.

Reception team made me feel genuinely welcome

I have been a patient at this practice for many years and have consistently found the staff to be supportive and knowledgeable. The front desk team create a warm and friendly atmosphere. The reception leadership has always shown genuine compassion and understanding. I appreciate the attentive care I continue to receive. #ClapForTheNHS

Felt genuinely listened to and understood

Outstanding care received. The staff demonstrated genuine compassion and careful attention to my needs. Highly appreciated!

Reception team were friendly and helpful

The reception staff consistently provided excellent service, demonstrating friendliness and helpfulness throughout my visits.

Reception staff were helpful and friendly

The reception staff provided a positive experience.

Helpful staff sorted my prescription quickly

I received assistance with my prescription today and was very pleased with the service provided. I had an appointment today and the clinician was pleasant and helpful in addressing my concerns.

Felt listened to during my appointment

I was very satisfied with my recent appointment at the practice.

Reception team made me feel welcome

The reception staff are consistently helpful and polite, making them a standout feature of this practice.

Reception team made me feel heard

The clinician was very helpful and I am very happy with my appointment. The reception team are always pleasant. Today I spoke with a member of the reception team who was kind and helpful. The reception staff are amazing.

Reception and doctors were always helpful

The reception team and clinical staff consistently provide excellent service.

Struggling to book face to face appointments

It is extremely difficult to obtain an in-person appointment at this practice.