Bermondsey Spa Medical Centre

Professional and attentive care received

The healthcare professional demonstrated a professional manner and provided a pleasant experience. They were among the best practitioners encountered.

Reception quickly resolved the appointment mix-up

The medical professionals and staff at this practice are consistently helpful and supportive. In particular, one clinician demonstrated kindness, compassion, and reassurance when addressing concerns. There was a scheduling confusion that occurred, and a team member responded promptly and effectively to resolve the matter. Thank you to the practice for the care provided to the community. Xx

Friendly reception and quick appointments

Wonderful practice with consistently excellent service!

Detailed consultation and helpful reception staff

Attended an appointment on a recent date with a clinician who provided a thorough and attentive consultation. The doctor was pleasant and considerate throughout. The reception staff member was courteous and supportive.

Helpful staff who really listened to me

Spoke to a helpful and caring member of staff who provided good support. Also spoke to another very pleasant staff member.

Friendly staff made registration process smooth

Just registered at the surgery as a new patient and received excellent service from the staff. The manager was very good, polite and helpful, and made me feel very welcome.

Felt listened to and well treated

The healthcare professional provided good care.

Manager helped ease my worries

I worry about my test results, but speaking with the practice manager was very helpful. She was calm and reassuring, which put my mind at ease. The doctor I saw was kind and supportive throughout. Thank you so much!

Manager helped me get same-day appointment

Needed an appointment and spoke with a member of the management team who was very polite and helpful in getting me booked in to see a clinician. The reception staff are very good at the surgery and the clinical team are lovely. Great service every time!

Helpful and friendly reception staff

The practice provided excellent service with a genuinely helpful and welcoming approach.

Receptionists helped me understand my blood pressure

The reception team were extremely pleasant and provided excellent assistance when I needed help understanding my blood pressure measurement.

Reception blocks access to test result discussions

The clinical staff member is genuinely pleasant and maintains a professional manner. However, the reception team appears to lack organisation and seems reluctant to provide assistance. When requesting follow-up information regarding test results, they typically indicate that outcomes were satisfactory and attempt to discourage direct contact with clinical staff. Upon pressing for a follow-up appointment, a telephone consultation is typically offered with a waiting period of 4-6 weeks. Should you express dissatisfaction with this timeframe, an earlier slot often becomes available. Rather than creating barriers to patient access, offering a brief telephone discussion with clinical staff within a few days would be more beneficial, as this could allow results to be explained and provide reassurance to patients—a conversation that would require minimal time. Instead, patients are informed of the high patient volume, which can feel dismissive, and are expected to accept the situation without complaint, sometimes receiving guidance on appropriate telephone conduct. A more constructive approach would involve acknowledging the service limitations and recognising that patients, as taxpayers, have a reasonable expectation of timely access to their healthcare. It should not be necessary to have a serious medical condition to receive appropriate attention, yet the current experience suggests this is effectively the standard being applied.

Friendly reception staff made booking easy

Excellent medical practice with a welcoming front desk team!

Phone receptionist was quite rude

The receptionist who answered my phone call was unhelpful and displayed poor customer service skills.

Helpful staff made the appointment easy

Quite beneficial

Felt truly listened to during appointment

The doctor at my practice is very good, very kind, and always takes time to listen to me without rushing through appointments.

Helpful and supportive doctor at clinic

The clinician at this practice is excellent and provides outstanding support to patients. Their helpful approach and dedication to patient care is greatly appreciated. It would be beneficial to have more practitioners with this level of commitment and professionalism. Thank you for the exceptional service provided.

Reception staff made me feel genuinely welcome

I have been a patient at this practice for several years and have consistently received excellent care. The reception team creates a welcoming atmosphere and makes me feel valued. All the clinical staff I have seen demonstrate attentiveness and thoroughness, delivering a high standard of professionalism. The pharmacy team and their manager are particularly commendable in their service delivery.

Friendly team sorted my query quickly

The practice manager provided assistance with my enquiry and I found the team to be very welcoming and approachable.

Got seen the same day I called

Managed to secure an appointment on the same day I requested it. The service was efficient and prompt.