Berrycroft Community Health Centre

Impossible to Book Through Their Phones

Terrible customer support. The phone booking system is completely ineffective, with lines that are impossible to access. This communication channel seems utterly pointless and frustrating.

Frustrating Receptionists at My Local GP

This general practice is absolutely dreadful. While the doctors are courteous and professional, the receptionists are shockingly unprofessional and rude. Booking an appointment is nearly impossible as they're perpetually unresponsive on the phone. After my consultation, the doctor apparently overlooked prescribing my medication, as it was missing when I visited the pharmacy. Two days later, I approached the GP's reception to discuss this issue, but was informed the doctor wasn't available. When I requested someone relay my message, I was abruptly told this wasn't possible. The following day, I spoke with a receptionist named Sully (whose name spelling I'm uncertain of, as staff seem reluctant to identify themselves). Without listening, she immediately claimed I had no appointment, despite me explaining I simply wanted to communicate about my medication. Her demeanor was incredibly dismissive, with judgmental facial expressions and hostile body language. She insisted I must book another appointment via phone, which seemed completely unnecessary. I strongly urge the management to thoroughly investigate the reception staff's conduct and implement a more compassionate approach. To be clear, my criticism is exclusively directed at the receptionists - the doctors themselves remain entirely professional and helpful.

Patient care turned my health around

Dear Berrycroft, I'm updating my review from a single star to five stars, as my initial low rating was influenced by frustration and impatience - a common reaction when facing long waits or queues. My perspective has completely shifted after reaching out to their customer service. Despite the initially overwhelming queue, I opted for a callback. They contacted me several hours later and guided me through submitting supporting images. To my surprise, I was then connected with a GP who, unlike in the past four years, actually provided a meaningful treatment for my condition. It's been less than a week into a 3-4 month treatment plan, and the improvements are already remarkable!

No Availability Again, So Frustrating

I'm attempting to schedule a consultation, but I've been informed that all slots are completely booked and no openings remain. This is a recurring issue every time I reach out, and I find the entire experience incredibly frustrating.

Terrible Phone Support Every Single Time

Terrible phone support that consistently fails to pick up at 8 o'clock, perpetually responding with "unable to take your call at the moment"

Endless Calls, No Appointment Available

I initially believed I was the only one dissatisfied with this medical practice. However, after reviewing other feedback, I now realize I'm not alone in my frustration. SIGNIFICANT ISSUES WITH RECEPTION AND TELEPHONE COMMUNICATION. Undoubtedly the worst general practice I've ever encountered. Their phone lines consistently fail to open at 8am, forcing me to repeatedly dial for an hour. Even after 9am, when lines finally connect, appointments are instantly unavailable. I've attempted over 50 calls, experiencing the same problematic scenario each time. One receptionist arbitrarily cancelled my appointment without any notification. Her demeanor was extremely unprofessional, and she refused to provide her name during our interaction. I cannot comprehend how this practice tolerates such discourteous staff members. Why should taxpayers fund such incompetent services? They would be better off closing entirely. The practice is utterly ineffective and embarrassing. It's particularly shameful that patients must purchase their own sample containers from pharmacies, a responsibility that should be the clinic's.

Confusing Side Entrance Ruined My First Visit

I recently encountered a deeply distressing situation at Berrycroft Community Centre that I feel compelled to share. My appointment was set for 07/03/2025 at 07:50, and I arrived a substantial 20 minutes early, believing I was being responsible. Instead, I was confronted with an atmosphere of hostility and confusion that left me utterly bewildered and disrespected. The core issue originated from ambiguous instructions about facility access. For appointments around opening hours, patients apparently must use a side entrance before main reception opens - a critical detail absent from my appointment confirmation and website. Naturally, like many, I assumed the main reception would be the entry point. At the main reception, I joined a queue of individuals. Upon entry, the receptionists displayed a defensive, combative attitude towards patients, speaking with a dismissive and accusatory tone that immediately put me on edge. When my turn arrived, I explained my appointment. Rather than offering assistance, I was accused of missing my slot. The receptionist insisted I should have been at the side entrance earlier, claiming my late arrival was my fault. Uncomfortable with creating confrontation about being unaware of this procedure and having arrived well before my scheduled time, my concerns were summarily dismissed. The lack of clear communication and aggressive staff demeanor created an incredibly stressful and unpleasant experience. I departed feeling humiliated and angry, ultimately skipping my annual check-up. Though the receptionist rebooked my appointment, I couldn't commit to a date on the spot, having already arranged leave for the original appointment. It is unacceptable for a medical centre to treat patients with such disregard. Clear, accessible information and a compassionate, understanding approach from staff are fundamental. I hope management receives this feedback and finds it constructive for operational improvements. Update 09/05/2025 Following my initial complaint, I received a proactive phone call offering an apology and commitment to improving signage. During my subsequent visit, I successfully accessed the facility via the side door, with clear instructions for pre-8 am appointments displayed. The self-service sign-in process was straightforward and efficient. Additionally, the nurse was punctual and friendly. I appreciate the prompt attention to my concerns and the positive experience during my second visit. As a result, I have updated my review to 5 stars. Thank you for addressing my complaint effectively.

Friendly Staff and Quick Appointment Help

The reception staff at this practice consistently demonstrate exceptional professionalism and a genuine desire to assist. They are unfailingly courteous and make every effort to help within their capabilities. While initial phone contact during peak morning hours can be challenging, their callback service is remarkably efficient, with wait times minimized. The recently implemented medication request system is particularly impressive, leveraging technology to streamline communication and significantly reduce the need for prolonged phone interactions. Every medical professional I've encountered—both doctors and nurses—has been thorough and attentive. When urgent medical needs arise, I've always been able to secure a same-day appointment without difficulty.

Terrible GP service with constant booking issues

This medical practice is absolutely dreadful, with the sole redeeming quality being the physical building itself. Their phone system is consistently overloaded, and even when you somehow secure a callback appointment, they barely let the phone ring before disconnecting. They sent my husband a link to schedule a health screening, only to abruptly cancel two days prior because the nurse was ill - ironically, I hope she receives medical attention faster than we've been treated. I'm desperately seeking guidance on how to formally lodge a complaint about this unacceptable service.

Impossible to Book an Appointment Anywhere

Challenging to provide feedback when scheduling an appointment seems impossible, the practice's service area is excessively large, rendering it completely inadequate for patient needs.

Rude Dr. Clayton Botched My Treatment

Dr Clayton is an absolute disaster. He's condescending, dismissive, and constantly talks down to patients while appearing clueless, always referencing his computer instead of actually listening. His approach to medical care seems entirely disconnected from patient needs. His treatment strategy is laughably simplistic - prescribing unnecessary antibiotics for weeks, then extending to months, without addressing the underlying issues. It's clear he's more interested in quickly processing patients than providing genuine medical care. The practice seems to have forgotten what patient care truly means. It's become a mechanized system where doctors just dispense medication and rush patients out, completely disregarding their actual health concerns. The revolving door of prescriptions demonstrates a total lack of meaningful medical attention. The legacy of previous compassionate doctors like Dr Dooley and Dr Peacock has been completely eroded under Dr Clayton's leadership. Meadowcroft's medical standards have dramatically declined, especially since the Berrycroft expansion. I've already transferred my medical records elsewhere - something I should have done much earlier. My heart goes out to the patients still trapped in this dysfunctional healthcare system.

Quick Help with My Medical Records

I want to express my gratitude to the reception staff member and Dr. Cyriac on this date (27.03.25). I encountered a challenge with medical documentation transfer from my previous healthcare provider, which was causing delays in obtaining critical recurring prescriptions that were time-critical. The staff member at the front desk (whose name I unfortunately didn't catch) was exceptionally helpful, providing constant updates and personally assuring me that he would resolve the issue. True to his word, he quickly addressed the problem! Professionals like this truly enhance the patient experience and demonstrate the best of healthcare service - thank you for your outstanding work today!

Dr Montague's Compassionate Care Saved My Day

Getting an appointment can be quite challenging, no doubt. However, Dr. Montague is truly an exceptional physician—a genuine, old-fashioned medical professional who embodies compassion and warmth. His bedside manner is delightful, and encountering such a wonderful doctor is a genuine pleasure. My sincere appreciation goes out to him.

Keto Breakfast and Helpful Jake at Berryfields

I was truly delighted when our new medical facility arrived, Dr Surgery. It's a beautifully designed establishment with appealing building colors and spacious interiors. The staff are incredibly supportive, and they've implemented innovative systems for appointments and repeat prescriptions, all communicated effectively. The coffee bar area is convenient, and I appreciated the small keto breakfast they prepared while I waited for my appointment, which reception kindly arranged. Parking is plentiful, with easy access and lifts available. Booking appointments by phone during peak hours is just as challenging as visiting Berryfields at 8am in person. Telephone wait times for same-day consultations or appointments can be lengthy. At Berryfields, patients experience similar wait times. There are two queues - one for pre-booked appointments with number tickets, and another for reception walk-ins. Face-to-face consultations typically range from 15 to 35 minutes, depending on the day's scheduled appointments. Reception prioritizes same-day bookings. Phone wait times can vary between 10 and 45 minutes, particularly around 8:30am or later, depending on the call's urgency. It's a great opportunity to interact with fellow patients waiting at the same time. Jake at reception was particularly helpful during my last visit, accommodating me for an early nurse appointment, which I deeply appreciated. Patience is key when seeking appointments, whether by telephone or in-person. A black box at the entrance allows for submitting repeat prescription notes. Update Jan 2025 Remember, most medical practices have similar wait times. We can also email (until March 2025) and use our evergreen apps for bookings and information. The front entrance closes at 3pm for safety reasons - use the side door and press the reception bell for access. Enter your vehicle's registration plate each visit to obtain a free parking permit. Details are available on the car park notice board.

Rude Receptionists Hung Up on My Wife

I'm deeply let down by the absence of compassion, understanding, and sensitivity displayed by the reception staff when my family or I attempt to contact a GP. Recently, they even terminated a call with my wife prematurely, cutting her off before she could fully articulate her medical concerns and symptoms, bluntly stating, "we have no more appointments today, consult your local pharmacist". The treatment is callous, lacking humanity, and utterly unacceptable. It's particularly ironic that they claim to oppose abusive or discourteous conduct, when in reality, several of their staff members routinely demonstrate precisely such behavior towards patients. I sincerely hope they implement comprehensive training focused on fundamental customer service skills and emotional intelligence to support staff members who are clearly in desperate need of such guidance.

Frustrating morning trying to get a doctor's appointment

I expected to secure a same-day consultation by phoning at 8am, which is possible at Bedgrove surgery. I now deeply regret mentioning my recent house move, as we've essentially been left without medical care. Their telephone system is perpetually 'experiencing difficulties' - a situation they claim has been ongoing for at least half a year.

Abandoned by My Doctor's New Location

After relocating from Jackson Rd, this medical practice has become completely impractical. It's situated in an extremely remote area with zero viable transportation options (their website is pure fabrication), which essentially means I'm now without a general practitioner. Following their relocation, they've made zero effort to reach out regarding Covid vaccinations, influenza immunizations, or any other health communications. It's clear they've deliberately abandoned their older patient base in favor of attracting younger, more affluent residents in the Quarrendon and Berryfields areas. THEIR COMPLETE LACK OF CONCERN IS APPALLING!

Stunning Building, Broken Healthcare System

Impressive facility architecturally, but functionally it's a complete disappointment. I'd honestly prefer the old temporary setup with its previous level of service. Something drastically changed after Covid, and the entire system seems to have collapsed. Booking an appointment has become nearly impossible, to the point where I'm seriously considering abandoning all efforts. The core issue is that I'm now entirely responsible for tracking my own medical needs, with no proactive support from the practice. Despite completing an asthma review and being told everything was fine, I cannot get my essential inhalers prescribed. I've been forced to borrow medication from a friend, which is absolutely unacceptable. It seems utterly ridiculous to require in-person consultations for long-standing chronic conditions I've managed for decades, simply to obtain routine repeat prescriptions. I've reluctantly accepted missing preventative screenings - I'm 14 years overdue for an abdominal scan and haven't had a dexa scan in seven years, despite being told I have a 10% hip fracture risk. My fundamental question remains: Is it truly acceptable to withhold critical asthma medication from someone who has managed the condition for 46 years? Aren't they essentially jeopardizing my life?

Frustrating GP with Terrible Appointment System

Absolute disaster of a general practice in Aylesbury!!! Scheduling appointments is a nightmare, especially for families with young children. They constantly disrupt existing bookings. The reception staff show zero compassion for patients who endure weeks-long waiting periods, and even when you finally get an appointment, the doctor's office might be vacant. We're desperately hoping to switch practices as these ongoing issues have been persistent for far too long.

Waiting Weeks for Doctor's Call

I've had my mother visit twice now, and still no communication from the medical staff. You really need to improve your service - patients are suffering and waiting far too long.