Bewick Road Surgery

Reception staff were genuinely kind and understanding

I can genuinely say this is the best medical practice by far. The reception team are absolutely lovely, so kind and very polite and understanding. They have been wonderful with my child, providing brilliant care that I really cannot fault at all. I would 100% recommend them. I wanted healthcare professionals who would understand my child's needs and health, and these are exactly the ones I found.

Felt listened to and thoroughly explained

I have had a very positive experience with my recent GP visit at the local surgery. The clinician I saw was extremely helpful and took time to explain everything clearly and methodically. They were thorough in their approach and made sure nothing was overlooked. At the conclusion of the appointment, they took care to recap all the key points that had been discussed and checked that I had no further questions.

Friendly staff explained everything clearly

Went in for a blood test appointment. The clinical and administrative team were welcoming and approachable. I was called through promptly and received clear information about what would happen next. Very positive experience overall.

Receptionist rudeness forced me to switch surgeries

This practice fell short of my expectations. The front desk staff were unwelcoming and unhelpful when I sought assistance. I requested to speak with a member of management, but unfortunately received a similar response. After encountering the same problem on a second occasion, I felt compelled to register elsewhere in order to receive the support I needed.

Helpful receptionist during a quiet afternoon visit

The receptionist provided excellent assistance. The reception area was peaceful during the mid-afternoon period.

Long-term patient with consistent care

I have been a patient at this practice for quite some time.

Kind staff made all the difference

I would rate this surgery a perfect 10 out of 10. The staff here are genuinely kind and caring individuals ⭐️⭐️⭐️⭐️⭐️👍

Loyal patient valued by a caring team

I have been a patient at this practice for many decades and would not consider going elsewhere. The reception staff consistently make genuine efforts to accommodate appointment requests, the clinical nursing team provides excellent care, and the medical practitioners deliver high-quality service. I am grateful for the dedication shown by the entire team.

Rushed appointment with dismissive attitude

The medical staff seemed disinterested in addressing my health concerns and appeared focused on keeping appointments brief. The manner was quite abrupt, and it felt like only a single issue could be discussed during each visit.

New receptionist's attitude needs improvement

I have been a patient at this practice for over two decades. While the clinical staff are excellent, I found the demeanor of a newer member of the reception team to be quite disappointing.

Staff really do care about patients here

We have been attending this practice for a considerable period. The entire team demonstrates genuine dedication to looking after patients. During challenging times and periods of transition, their commitment is truly valued.

Friendly reception staff and quick appointment

Excellent reception service with a very friendly member of staff who made me feel welcome. The clinician I saw was pleasant and saw me promptly. The premises were clean and well-maintained.

Better than the local alternative surgery

The clinician at this practice is excellent. This surgery is superior to the alternative practice nearby.

Polite staff and clear communication throughout

The reception team consistently demonstrates politeness when handling telephone enquiries and maintains excellent communication standards throughout. The clinical staff are equally impressive, displaying professionalism and competence in their approach to patient care.

Long-term patient values consistent care and politeness

I have been attending this medical practice for my entire life, and I'm now in my forties. The staff members are consistently courteous and make genuine efforts to assist patients whenever possible. I find it beneficial to maintain continuity of care with the same healthcare provider. The front desk team are equally professional and helpful. I have no concerns whatsoever. 👍👍👍

Friendly team made me feel welcome

An excellent surgery with a warm, supportive and approachable staff.

Reception staff were genuinely helpful and polite

Excellent practice - the clinicians are all so caring and genuine. The reception staff are so friendly and polite, and will cater to your requests as best they can. They often have medical students who are all very professional and knowledgeable. I couldn't recommend them enough.

Practice lost my sample and wouldn't answer calls

The practice is difficult to reach by telephone and there have been issues with lost samples requiring repeat submissions. I question whether the service meets expected standards.

Phone queues make appointments hard to reach

The clinical care I receive is excellent and is the primary reason I continue attending this practice. However, I have experienced significant frustration with the administrative side of the service. Communication has been consistently problematic, both before and after COVID. Getting through to the surgery by phone is extremely difficult, with calls often going unanswered and wait times frequently exceeding 45 minutes, regardless of when I attempt to contact them. When visiting in person, I have observed that incoming calls appear to go unattended while reception staff are occupied with other tasks, which has been a source of considerable frustration. I believe there are organisational issues that need addressing, particularly around telephone management and staffing levels at reception. Improved communication systems and additional support for handling phone enquiries would make a meaningful difference to patient experience. While most of the reception team could benefit from improved responsiveness, I have noticed that some individual staff members do demonstrate better efficiency and helpfulness than others.

Prescription delays and poor communication frustrate

Frustrated with the service at this practice. I contacted the surgery on a Friday requesting two items and was informed they would be prepared by Monday. When I returned on Tuesday, only one item was available, with an explanation that the second item was pending with a staff member who was unavailable. I feel the practice needs to improve their organisation and communication processes.