Bewicke Medical Centre

COMPLAINT

I’ve contacted the surgery this morning. No appearance of a repeat prescription on my NHS App. Telephone treatment excellent . Was told they had my Rake Lane letter from Specialist Nurse suggesting a vaginal cream to work along with my HRT pessaries. 5th October. No reply email from a Dr saying I can buy them over the counter. It’s not the fact that I have to pay but does anyone consider my circumstances. I have never abused the NHS, I didn’t come for about 20 years. Everyone always tells me to go to GP I never do only under extreme circumstances. I also worked in the NHS for almost 20 years, very hard I may add. I am absolutely furious at this treatment and felt I had to put this in a complaint. None of the starred questions are applicable.

Quick e-consult response saved my day

Consistently satisfied with this medical practice: scheduling an appointment has always been quick, typically within a week to ten days. Whenever I've completed the online consultation, I receive a comprehensive callback by day's end with a detailed treatment strategy. The entire staff, from physicians to nursing personnel and front desk representatives, are consistently warm, helpful, and easy to interact with.

Quick and caring doctor visit

Dr. Rahman was incredibly supportive and attentive during my medical consultation. She truly went above and beyond to assist me with my healthcare needs.

Friendly staff helped me quickly

A top-notch healthcare facility that truly stands out. The staff are professional, caring, and attentive to patients' needs. Clean, well-organized environment with state-of-the-art medical equipment. Doctors and nurses demonstrate exceptional expertise and compassion. Highly recommend this medical centre for anyone seeking quality healthcare services.

Closed surgery left us stranded tuesday afternoon

I'm utterly frustrated that they scheduled a medical review for my nearly 69-year-old mother, who suffers from Osteoarthritis, at 1pm on Tuesday, September 3rd, 2024 - an appointment we'd confirmed two weeks prior. Upon arrival, we discovered the entire medical practice was shut down from 12pm that day until 8am the next morning. Not a single staff member had the decency to contact us and cancel or reschedule the appointment. As a result, my mother now has to go through the additional hassle of booking another appointment and her flu vaccination.

Quick service with friendly faces

Incredibly competent and delightful employees who provide exceptional service

Medication mix-ups driving me crazy

For an extended period, they've consistently mishandled my repeat prescription for a lifelong medication. Following my previous complaint, my doctor sent a reassuring letter claiming the issue was resolved. However, at the pharmacy today, I discovered this was entirely false. Their service is sporadic at best - for every month of competence, they seem to descend into three months of complete incompetence. I'm thoroughly exasperated.

Caring staff made my clinic visit great

I've been a patient at Bewicke for quite some time, and throughout my experience, I've encountered nothing but top-notch professionalism and genuine compassion from their entire team. I'm genuinely puzzled by the negative feedback some people have shared because my interactions have been nothing short of exceptional. The staff are truly outstanding, and I couldn't ask for a better healthcare environment. It's a truly remarkable clinic that consistently delivers high-quality care.

Terrible customer support when I needed help

Unbelievable. Absolutely zero effort to provide assistance during a critical moment.

Awful reception ruined my medical care

If possible, I'd rate this place even lower than one star. First off, the reception staff are incredibly discourteous. Their telephone service is utterly chaotic, with wait times sometimes stretching to an hour just to reach reception. I've been forced to register with another medical practice because they insisted I purchase my own dressing after recent surgery - and we're talking about a simple finger dressing! They've gone as far as cancelling crucial medication and essentially holding me hostage until I attended a nurse appointment for a flu jab. It's clear they're now operating like a business rather than a healthcare facility meant to provide medical assistance. While the doctors themselves are professional and helpful, they are completely undermined by their rude, unprofessional, and seemingly unqualified reception staff.

Rude receptionists blocking my medical care

This medical practice is absolutely dreadful. The reception staff behave as if they have medical expertise, arbitrarily determining whether patients deserve to see a doctor. I intend to file a formal complaint with the NHS and strongly believe that anyone who has experienced their unprofessional conduct should take similar action.

Friendly staff helped me fast

I consistently experience swift and courteous service at this medical centre, and I'm genuinely puzzled by the critical feedback others have shared.

Quick lunch at downtown spot

Quick and hassle-free service, no significant delay encountered.

Worst customer service nightmare ever

Completely pointless attempting to receive any semblance of competent service at this place. It's like being trapped in an endless, disorienting maze with no way out.

Phone system nightmare at clinic

The phone system is incredibly frustrating. It takes almost two minutes just to navigate through menu options, which is unacceptable. I urge them to simplify or remove this system. During one call, I was on hold for 45 minutes without ever reaching anyone. Their online services are equally confusing and unhelpful. Regarding appointment wait times, my experience has been extremely poor. In the last 10 visits, I've been seen on time only once. The other nine times involved delays of at least 20 minutes, and sometimes I've waited up to 45 minutes beyond my scheduled time. As someone with anxiety and PTSD, sitting in a crowded waiting room is extremely stressful, and I invariably leave feeling much worse. When patients arrive late, it shouldn't result in extended waiting times for everyone else. My own appointments typically last just 5-10 minutes, so I can't understand why other consultations are causing such significant delays. I want to clarify that the staff themselves are excellent. My complaints are solely about the systemic issues with communication and scheduling.

Receptionists ripped up my complaint form

If I could award zero stars, I absolutely would. This medical practice is a complete joke. Their staff training is clearly nonexistent, as their receptionists demonstrate zero communication competence. The management actively avoids addressing feedback and seems uninterested in hearing complaints, making it impossible to formally communicate concerns. When I requested an official complaints form, the receptionist cynically tore off a scrap of her personal note and told me to scribble my grievance on that tiny piece of paper. The entire experience was utterly appalling and unprofessional.

Helpful neighborhood medical team

Competent neighborhood physicians. Welcoming and pleasant administrative personnel.

Long wait ruined my whole morning

It's a complete mockery of customer service - I was left waiting on hold for a full hour, which is the longest I've ever experienced when trying to reach a general practitioner.

Complaints process felt deliberately obscured

The company needs to make their process for handling grievances more transparent instead of concealing it. One can't help but question their motives for keeping the complaints mechanism so obscured.

Terrible wait times and rude receptionists

Appalling medical practice. Received a text instructing me to call the clinic. Endured an excruciating wait of more than 60 minutes before anyone picked up. The receptionist's demeanor was absolutely reprehensible. The advanced nurse practitioners are commendable, assuming you can actually secure an appointment. Overall performance is abysmal. Incorrectly dispatched prescriptions to the wrong pharmacy. Steer clear of this facility at all costs, as you'll struggle to receive even the most fundamental medical attention, let alone quality care.