Bewicke Medical Centre

Quick and helpful phone support

Every interaction I've had with their support team since relocating has been consistently smooth and efficient. The quality of their customer service is truly commendable.

Receptionist ignored us for personal call

It's absolutely terrible, and I mean shockingly awful. Standing in line... There are four of us waiting, solely for the so-called "receptionist" (and I use that term very generously) to finish chatting with her mother... I sincerely hope your mom collected your package speedily. Truthfully, this establishment is nothing short of a complete joke. They desperately need a serious wake-up call or a firm kick to get their act together.

Flight was a total disaster

Complete waste of time and money, absolutely ridiculous.

Quick and easy scheduling today

Exceptional assistance with seamless scheduling and booking process

Couldn't get through after 27 calls

Attempted to schedule a consultation via telephone, but encountered an incredibly frustrating experience. Each time I dialed, the line would ring just twice before abruptly disconnecting. I persisted through 27 separate calling attempts, all unsuccessful. Their communication approach demonstrates absolutely unacceptable customer service standards. As a result, I am actively considering transferring my medical care to a different practice.

Frustrating runaround with Summer's unhelpful call

I phoned initially and was promised a callback at 9 am. When no call came, I rang again and was informed someone named Summer would contact me at 2:30. I called once more and was told a message would be sent. Seeking clarity, I asked directly whether I would receive a call, only to be told the person wasn't even located at the practice. Frustrated, I remarked that I likely wouldn't get a call, to which she retorted, "You said that, not me" - which indeed proved accurate. I'm planning to lodge a formal complaint tomorrow. She could have easily investigated the matter and returned my call, but her approach was thoroughly unprofessional and discourteous.

Terrible gp practice that put my health at risk

AVOID THIS MEDICAL PRACTICE AT ALL COSTS. They'll incorrectly diagnose your condition, show zero empathy, accidentally send incorrect medication, and route your prescription to a pharmacy located far from your location. If you're currently registered with them, terminate your patient status immediately. If you're considering signing up, look elsewhere. Our healthcare system requires additional medical practices, but definitely not one as incompetent as this.

Endless wait just to book before noon

The pre-recorded phone system, which you must suffer through before a lengthy hold time, proudly claims they've expanded their healthcare staff to better serve patients. Despite this claim, scheduling an appointment remains impossible unless you call before midday.

Waited over 40 minutes for nothing

Arrived early for my 4:30 PM appointment at 4:20 PM. One patient ahead of me went in at 4:40 PM. When I inquired about potential delays, I was told I was next. He finished at 4:55 PM, and I was still waiting at 5:07 PM with no other patients around. Ultimately, I had to cancel my appointment because my elderly parents were waiting for their evening meal. The quality of this medical practice has deteriorated significantly. I will be seeking a new doctor at the earliest opportunity. Even one star seems overly generous for this experience.

Terrible service with constant wrong information

Completely worthless service with an incredibly discourteous front desk staff who repeatedly provided incorrect opponent schedules and sent inaccurate text notifications about pickup times. They consistently make errors and never once acknowledge or apologize for their mistakes.

Rude workers ruined my whole visit

incompetent employees, completely unproductive interaction

Terrible wait times for pet care

Getting an appointment for my dog with a veterinarian is a breeze, but trying to see a human doctor here is an absolute nightmare.

Receptionist helped me with care today

I had a conversation with the front desk staff about my daughter's matter. The receptionist (whose name I unfortunately didn't catch) handled my concerns with professionalism, effectiveness, and genuine empathy.

Quick help with my knee pain

The medical practice's support was exceptional. During a routine doctor's visit, I inquired about a referral for my knee discomfort, and the front desk staff suggested an on-site clinician could assist me. They promptly scheduled a telephone consultation for three days later. Right on schedule, I received the call from Summer, who was incredibly compassionate and informative. She provided comprehensive guidance, offering extensive advice and making me feel genuinely supported throughout our conversation. Her approach made me feel like I was receiving top-notch, personalized care.

Dr Coomber saved my sanity today

Attempting to contact the practice via telephone is incredibly frustrating, but Dr Coomber, who has been my primary care physician for an extended period, is absolutely fantastic. He communicates directly and candidly, yet remains deeply compassionate and genuinely delightful to interact with.

Terrible wait times and wrong prescription mess

Bidding farewell to this absolute farce of a medical practice. I'm completely fed up with their impossible phone lines, the ridiculous wait times for appointments that stretch on for weeks, and to top it all off, I was handed the incorrect prescription by a so-called physician. It's utterly unbelievable. This is hands down the most incompetent doctors' surgery I've ever encountered. If I could rate them lower than zero stars, I absolutely would!!!!!!

Nightmare service for elderly patients

If I could award zero rating points, I absolutely would! The patient care here is utterly unacceptable, showing zero empathy even for long-standing patients with decades of loyalty, and displaying complete disregard for elderly and vulnerable individuals. Regardless of one's age or health status, prescription management now requires either navigating the NHS app (which my 80-year-old mother finds impossible) or physically visiting the surgery, as they've eliminated phone request options! The system is completely absurd and the service is deplorable. The sole saving grace is the exceptional nursing staff and nurse practitioners, who seemingly shoulder the entire workload - and based on other reviews, patients are hardly getting doctor consultations at all!

Friendly staff made my doctor visit better

A medical practice where every team member demonstrates genuine compassion and consistently extends themselves to provide exceptional assistance.

Smooth implant removal with caring doctor

Dr. Pine removed my implant, and her compassionate approach helped calm my anxiety during the procedure. She was incredibly kind, and I experienced no discomfort whatsoever 😁 I'm truly grateful for her excellent care.

Quick and free tech support rocks

Superb customer support, truly impressed by the complimentary assistance. The team was incredibly quick and professional in handling my request. Much gratitude for their outstanding help.