Bharani Medical Centre
Bad! (87 reviews)
Bad! (87 reviews)
Feedback across this file reveals a deeply divided patient experience, with stark contrasts between clinical and administrative service quality. Medical professionals, including doctors and nursing staff, consistently receive praise for compassionate care, responsiveness, and clinical competence. However, reception experience presents a significant and recurring concern, with patients reporting poor courtesy, difficulty securing appointments, lengthy waiting times both on phone lines and in practice, and communication barriers. Appointment access emerges as a critical issue, with many patients describing impossible booking processes, restricted scheduling windows, and cancelled appointments without notice. Administrative responsiveness and organisation appear substantially weaker than clinical care, creating frustration that undermines otherwise positive medical interactions.
While some patients report smooth, welcoming experiences with helpful staff and efficient service delivery, the predominant pattern reflects systemic challenges in booking systems, reception courtesy, and patient communication. Several patients note that individual staff members demonstrate exceptional support, yet these isolated positive interactions cannot offset broader operational difficulties. The practice appears to struggle with managing patient volume relative to available appointment capacity, leading to extended waiting experiences and barriers to access that leave many patients feeling disrespected and unable to obtain timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback across this file reveals a deeply divided patient experience, with stark contrasts between clinical and administrative service quality. Medical professionals, including doctors and nursing staff, consistently receive praise for compassionate care, responsiveness, and clinical competence. However, reception experience presents a significant and recurring concern, with patients reporting poor courtesy, difficulty securing appointments, lengthy waiting times both on phone lines and in practice, and communication barriers. Appointment access emerges as a critical issue, with many patients describing impossible booking processes, restricted scheduling windows, and cancelled appointments without notice. Administrative responsiveness and organisation appear substantially weaker than clinical care, creating frustration that undermines otherwise positive medical interactions.
While some patients report smooth, welcoming experiences with helpful staff and efficient service delivery, the predominant pattern reflects systemic challenges in booking systems, reception courtesy, and patient communication. Several patients note that individual staff members demonstrate exceptional support, yet these isolated positive interactions cannot offset broader operational difficulties. The practice appears to struggle with managing patient volume relative to available appointment capacity, leading to extended waiting experiences and barriers to access that leave many patients feeling disrespected and unable to obtain timely care.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Tahir I.
6 years ago
Excellent!
Exceptional medical care with heart and compassion
I've been a patient at this medical practice for more than 15 years, and I can confidently say their service is exceptional. The front desk staff are incredibly warm, empathetic, and understanding - a quality that's becoming increasingly uncommon nowadays. They consistently demonstrate a willingness to go above and beyond to assist both myself and my family members. I would wholeheartedly endorse this practice to anyone seeking healthcare providers who prioritize treating patients with genuine respect, compassion, and dignity - from the physicians right down to the administrative team.
Moe Z.
6 years ago
Excellent!
Amazing care and compassionate medical team
I'm completely enamored with this medical practice. The physicians are incredibly kind, supportive, and compassionate, with Dr. Bharan being particularly outstanding. The receptionist, Sabiha, is equally wonderful and always ready to assist. I cannot imagine managing without this exceptional healthcare facility.
Jesse S.
6 years ago
Excellent!
Exceptional care and compassionate medical professionals
Sabina offers exceptional and welcoming assistance. Her customer service is consistently top-notch. Dr Baran provides outstanding care for my elderly father, delivering truly remarkable medical treatment. The surgical services are absolutely superb. I wholeheartedly recommend this practice. Their service genuinely deserves a perfect 5-star rating. BAHRANI MEDICAL CENTRE has been our family's trusted healthcare provider for nearly three decades, and we consistently notice their dedication and sincere compassion. Lily is consistently supportive, and Tracy always ensures a satisfactory experience. The atmosphere is warm, friendly, and inviting. Every staff member is incredibly helpful, with special recognition to DR Baran, who deserves endless gratitude. Mamouna is particularly efficient and accommodating. Heartfelt thanks to the entire team for their outstanding service.
Harvi C.
6 years ago
Bad!
Terrible service and unprofessional medical staff nightmare
Steer clear of this place - the front desk staff are extremely discourteous and unmotivated to assist patients. Medical professionals consistently run behind schedule, with wait times easily exceeding 60 minutes before being seen. Parking is also problematic. The reception team is extremely confrontational and displays poor interpersonal communication abilities. They seem to struggle with comprehending or responding in English. Particularly notable is an Indian staff member who repeatedly interjects with "it's not fair" during conversations, leaving patients bewildered and frustrated. Their typical approach involves talking over patients and then abruptly ending calls, forcing individuals to endure prolonged waiting periods before getting any response.
Jemjit L.
6 years ago
Bad!
Worst medical experience ever wasted my time
Completely UNACCEPTABLE. After enduring a three-week wait for an appointment, I was then forced to sit around for more than 40 minutes past my designated time before finally being seen by the nurse.
H H.
7 years ago
Bad!
Worst healthcare experience ever terrible service
Complete disaster of an establishment. Discourteous employees & zero availability for bookings. At present, I've been on hold for a quarter of a year trying to secure an appointment.
Joanna H.
7 years ago
Excellent!
Amazing healthcare team that truly cares
The medical team has truly exceeded my expectations in addressing my health concerns. Their responsiveness was exceptional, from prompt communication to immediate scheduling when urgent matters arose. Their staff has been incredibly compassionate and supportive, playing a crucial role in my medical journey. I am deeply appreciative of their comprehensive care and will genuinely miss their support when I relocate internationally. My heartfelt thanks for all your incredible assistance. Warmest appreciation, Joanna Hotton.