Bigham Road Medical Centre
Bad! (24 reviews)
Bad! (24 reviews)
Feedback reflects significant challenges with appointment access and reception experience. Patients consistently report difficulties securing timely appointments, with many describing lengthy waiting periods when calling at designated times, only to be told slots are unavailable or to call back the following day. Reception staff conduct has emerged as a recurring concern, with multiple accounts of discourteous interactions, unresponsive phone lines, and dismissive responses to booking requests. Several patients noted that staff appeared inattentive to incoming calls and unhelpful when attempting to schedule visits.
In contrast, some patients highlighted positive experiences with clinical care and staff courtesy. A small number of reviews commended the exceptional clinical approach and professional conduct of certain healthcare professionals, as well as the courteous manner of reception personnel at the practice. These accounts suggest that care quality and staff professionalism vary across the service.
Organisational issues appear to underpin many concerns, including limited appointment availability, ineffective communication about booking procedures, and gaps in responsiveness to patient needs. Patients expressed frustration with the gap between stated opening times and actual appointment availability, as well as instances where prescribed medications were not promptly dispensed. The practice's ability to manage patient expectations and deliver consistent, accessible service remains a key area of concern across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Feedback reflects significant challenges with appointment access and reception experience. Patients consistently report difficulties securing timely appointments, with many describing lengthy waiting periods when calling at designated times, only to be told slots are unavailable or to call back the following day. Reception staff conduct has emerged as a recurring concern, with multiple accounts of discourteous interactions, unresponsive phone lines, and dismissive responses to booking requests. Several patients noted that staff appeared inattentive to incoming calls and unhelpful when attempting to schedule visits.
In contrast, some patients highlighted positive experiences with clinical care and staff courtesy. A small number of reviews commended the exceptional clinical approach and professional conduct of certain healthcare professionals, as well as the courteous manner of reception personnel at the practice. These accounts suggest that care quality and staff professionalism vary across the service.
Organisational issues appear to underpin many concerns, including limited appointment availability, ineffective communication about booking procedures, and gaps in responsiveness to patient needs. Patients expressed frustration with the gap between stated opening times and actual appointment availability, as well as instances where prescribed medications were not promptly dispensed. The practice's ability to manage patient expectations and deliver consistent, accessible service remains a key area of concern across the feedback.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Tsehaye S.
4 years ago
Bad!
Terrible gp with unhelpful and rude receptionist
NHS needs to investigate this GP practice. The receptionist was extremely unhelpful and rude. I was instructed to call at 8 o'clock to schedule an appointment, but despite attempting to call three times every morning at the designated time, I was consistently met with the same dismissive response of "call tomorrow" - all without a shred of courtesy. This is undoubtedly the most terrible GP practice I've encountered.
Real T.
5 years ago
Bad!
Terrible service at bigham medical centre receptionists
The NHS should investigate the staff at Bigham Medical Centre, particularly their reception team. When attempting to schedule a doctor's appointment, they frequently hang up on callers. Moreover, their telephone manner is extremely discourteous and disrespectful. The overall customer service is completely unacceptable.
Faisal N.
6 years ago
Bad!
Terrible service and staff at this medical practice
Reception staff consistently unpleasant and rude... equally dissatisfied with the doctor's performance. The NHS should thoroughly evaluate and monitor their staff's conduct and interactions with patients. I'm absolutely determined to switch medical practices and will never return to this surgery.
Sacha B.
7 years ago
Excellent!
Compassionate care from an exceptional nurse
The healthcare professional has been truly exceptional in their care and support.