Binfield Road Surgery

Straightforward appointment booking and helpful staff

The experience was excellent and I have no issues to report.

Couldn't get emergency help when calling early

I struggled to secure an emergency appointment despite phoning first thing in the morning, as by the time my call was answered, no slots were available. The reception team came across as indifferent and seemed unconcerned about addressing my health worries.

Felt genuinely listened to and understood

I recently attended an appointment and felt very fortunate with the care I received. Finally, I encountered a clinician who invested time in understanding my concerns and providing clear explanations. I felt genuinely heard throughout the consultation and appreciated the patient and empathetic approach demonstrated. Thank you for this positive experience. The welcoming demeanor of the reception staff added to the overall quality of my visit.

Quick phone service and helpful booking support

The service was straightforward and efficient, with the phone being answered promptly and extra effort made to arrange an appointment at the earliest opportunity. The staff member who assisted was pleasant and went above and beyond to help.

Consistent care from a welcoming practice

I have been a patient at this practice for nearly three decades, and throughout this time I have consistently experienced outstanding care from the reception team, nursing staff, and clinicians. Whether I have seen the same healthcare professionals or different members of the team, the standard of service has remained excellent. I am grateful to all the staff at the practice for their dedication and support.

Phone booking system causes long waits and frustration

The practice appears to be experiencing difficulties. The primary method for scheduling appointments is through telephone calls starting at 8am, with no alternative options available through the digital platform. During a recent attempt to book, I was kept waiting on the line for an extended period only to learn that no slots were available due to an early closure for staff training purposes. This scheduling approach seems inefficient and frustrating. The reception staff member was pleasant and helpful throughout the interaction. The practice's overall quality has declined noticeably compared to previous experiences.

Friendly staff made the switch worthwhile

I switched to this GP practice a few months ago and I'm glad I made that decision. The nursing staff at the surgery provided excellent care and support, and I'm very grateful for their assistance.

Felt genuinely listened to about my concerns

I've had wonderful experiences at this practice and found the staff very approachable when discussing my health concerns. They were particularly supportive during a challenging period, and I received regular check-ins with helpful guidance. I've since relocated but would strongly encourage others to consider this practice.

Felt unheard and dismissed during appointment

I was very disappointed with my experience. The clinician seemed unwilling to listen to my concerns and appeared reluctant to address my health issues. Obtaining diagnostic imaging that could have helped identify and resolve the problem proved to be an extremely challenging process. I felt that my input was not properly considered throughout my care.

Happy with the support and welcoming atmosphere

The refreshments were excellent, and I was very satisfied with the care and assistance I received.

Practice didn't explain prescription changes

The medical team at this practice has declined to continue medications I have been taking for an extended period without providing explanation. I have found them to be unhelpful and seemingly indifferent towards my ongoing care, follow-up appointments, and overall health concerns. I do not feel that my wellbeing is being prioritised, and as a result I am planning to register with a different practice.

Friendly reception made me feel welcome

I have had a positive experience at this practice over the couple of years that I have been attending.

Stayed loyal despite moving away

I have been a patient at this practice for nearly a decade and have continued my registration with them despite relocating outside the local area, as I have consistently experienced efficient appointments, welcoming team members, and compassionate clinical care throughout my time here.

Friendly receptionist made the whole visit pleasant

I feel very fortunate to have access to this practice as my neighbourhood medical centre. The team here is genuinely excellent, and I particularly appreciate the front desk staff who consistently bring a positive and cheerful attitude to their work.

Reception helpful but appointment access remains difficult

Excellent receptionist, however the GP service itself is not something I would suggest to others. Securing a GP appointment proves difficult even when prepared to wait an extended period. The booking process requires calling at 8:00am the following day, with the possibility of obtaining an emergency appointment for that same day if availability permits. Should this not be possible, the receptionist will indicate that no slots are currently available and advise calling back the next morning.

Hard to book appointments without early calls

It is challenging to secure an appointment as they require calling at a specific early morning time, and availability is often limited even when contacting them at that time. On occasion, they may direct patients to alternative clinics that offer restricted general practice services.

Caring approach at every visit

Outstanding care. Compassionate and professional approach consistently demonstrated at every visit.

Appointment booking system doesn't work for working parents

Accessing appointments at this practice presents a significant challenge due to the booking system. The only viable time to secure an appointment is at opening time, which coincides with my school run commitments, making it practically impossible for me to book in. I have made multiple attempts to find alternative solutions, contacting the practice by phone on two occasions and submitting two emails. During both telephone calls, I received the same response that appointments can only be obtained by calling at opening time. My emails have not received responses, though the practice has replied to this review.

Getting an appointment took persistence and public feedback

After initially experiencing considerable difficulty in obtaining an appointment at the local practice, matters improved substantially following my feedback. Within a day of raising my concerns, the practice reached out to me directly, showing impressive responsiveness to patient input. Remarkably, they arranged an appointment within approximately two hours of our discussion. During my attendance, I received outstanding care and professionalism. The team not only addressed my immediate health concerns promptly but also resolved matters that had been outstanding for several months. This experience demonstrated the importance of effective communication and suggested that enhanced training in appointment scheduling procedures could be beneficial. I now recognise a more positive aspect of the local practice - one that demonstrates capability in delivering high-quality service and genuine patient support. It is evident that when communication functions properly, the standard of care is commendable. This experience has substantially altered my perspective, and I believe it appropriate to revise my rating to 4 stars, reflecting both the initial difficulties encountered and the ultimately favourable outcome.

Friendly and professional reception staff

Welcoming and competent care delivered with excellence