Binfield Road Surgery

Practice failed to follow up on test results

Throughout my thirty-plus years living in various parts of the country, I have found this practice to be significantly below the standard I would expect from a GP service. I have experienced concerns across multiple areas of the organisation, involving clinical and administrative staff. My interactions have included instances where I felt the guidance provided was questionable, where investigations seemed inappropriate, where results were not adequately reviewed, and where there appeared to be inconsistencies in the advice given. Additionally, I have frequently needed to make multiple follow-up contacts to ensure that promised actions were completed. The experience has been further complicated by referrals to associated hospital services, which I also found to be unsatisfactory. I was disappointed that a practice in this area did not meet the standard of care I would have anticipated.

Social prescriber made the process straightforward

I had a fantastic experience with the social prescribing service. The staff member was very professional and made the entire process straightforward and easy to navigate.

Staff responded quickly to emergency appointment requests

After relocating recently, I was searching for a new GP practice to register with. I selected this surgery based on its excellent reputation and am delighted with my choice. The entire team, including both reception and clinical staff, demonstrate genuine friendliness, helpfulness and consistently go the extra mile for patients. I have required urgent appointments and onward referrals, and I have been impressed by how promptly and efficiently the practice handles these requests. It is the finest surgery I have joined. When discussing my experience with friends, they were convinced I must be attending a private practice and were surprised to learn otherwise. I feel very fortunate to have found this surgery and am grateful to all the team members, particularly those in the reception area who have shown exceptional kindness and support.

Reassuring explanation of my test results

I found my appointment to be quite positive, with the healthcare professional taking time to provide reassurance and clearly explain the outcomes of my recent blood work.

Long wait times and declining clinical standards

The practice has deteriorated significantly over time despite previously providing satisfactory care. There are concerns about the level of knowledge demonstrated by clinical staff regarding fundamental medical matters, which is troubling given my increasingly complicated healthcare needs. I am considering transferring to an alternative practice. I would not suggest this surgery to others.

Same-day booking let down by rude reception staff

Called early morning on a weekday with significant arm pain and was able to secure an appointment at a local health centre the same day. The clinician seen at the centre indicated they would liaise with my regular practice and arrange an imaging scan, advising me to follow up the next day to confirm the referral would be processed as such scans require authorisation from my GP surgery. When I called back the following day, the receptionist instructed me to ring again on Monday to book an appointment with a doctor. I struggled to understand why I had been directed to the health centre only to need to return to my original surgery and schedule another appointment with a clinician. I felt disappointed by the receptionist's handling of my call at my regular surgery. The manner in which I was spoken to was discourteous and left me feeling let down.

Phone call ended abruptly and unhelpfully

Extremely poor service experience. I contacted the practice regarding a prescription request and the call was terminated abruptly. The interaction was unhelpful and the staff member displayed a rude demeanor throughout.

Fast responses and genuinely friendly staff

This is an excellent medical practice. The team demonstrates quick responsiveness, and all members of staff are consistently pleasant, approachable, and maintain high professional standards.

Reception team made me feel genuinely welcome

Not my nearest practice, but I'm confident I wouldn't receive the same exceptional level of care at other surgeries. The front desk staff are consistently warm and understanding. The clinical team here are equally outstanding. Thank you very much!

Phone booking system needs serious improvement

It is frustrating that calls for booking appointments frequently go unanswered. The calls often disconnect, requiring you to start over, and by the time you reach someone, all available slots have already been filled. This feels like an inefficient system.