Bingley Medical Practice

Friendly practice that actually listens to patients

I must say, at this stage of my life, this practice stands out as the finest I have been part of. The entire team, from those at the front desk through to the clinical staff, demonstrates genuine care and warmth. What truly sets them apart is their proactive approach. I'm very grateful for the experience.

Efficient practice with friendly staff at reception

The practice operates smoothly and efficiently, with a welcoming and approachable team throughout.

Student doctor listened carefully to my concerns

The trainee healthcare professional who attended to me during my visit was approachable and assured in manner. They conducted a thorough assessment of my presenting concern and communicated the details effectively to their supervising clinician.

Felt listened to and well cared for

Outstanding service

Clean waiting room and staff who listen well

I've consistently found the team at the practice to be helpful and thorough in their approach. Access to triage calls and appointments has always been straightforward. The waiting area is clean and provides plenty of space. I was recently seen by two clinicians who were both excellent and demonstrated a genuine commitment to supporting me. They conducted assessments in the way I had hoped for, and through attentive listening and clear explanations of their findings, I felt understood and confident that I was receiving the appropriate care and guidance I required.

Quick appointments and flexible scheduling available

I have found this practice and all the clinical staff to be exceptionally supportive and accommodating. When I have needed an appointment, I have been able to access one promptly, and the team has shown flexibility in arranging visits that work around my situation. The clinicians have consistently demonstrated attentiveness to my concerns and have taken my needs into consideration. I would describe the service provided as of a very high standard.

Friendly reception but long waiting times

A typical medical practice experience.

Phone lines need improvement urgently

I have relocated and no longer use this practice. However, when I did attempt to contact them by telephone, I found it extremely difficult to get through. The practice would benefit from implementing a more efficient communication system.

Long waits and poor privacy at reception desk

The reception area layout places the desk in close proximity to the waiting room, which means private conversations can be overheard by other patients, raising concerns about confidentiality. Additionally, there are frequently extended delays when attempting to reach the practice by phone, particularly during afternoon hours, with wait times often extending between 30 to 60 minutes.

Doctors who actually listen and care

I really want to commend the female clinicians at this practice. They genuinely take time to listen and make me feel heard during my visits. I've experienced situations at other surgeries where I felt my concerns weren't properly acknowledged or where responses seemed delayed. Since becoming a patient here, I've felt much more supported and valued. Thank you for the excellent care and please continue with this approach ☺️

Quick appointment and felt properly listened to

I was able to secure an appointment through Patches within a couple of days. The clinician I saw was genuinely supportive, provided clear explanations, and gave proper consideration to the issues I raised.

Efficient practice with smooth running appointments

I'm not particularly familiar with the organisation, but it appears to be operating very smoothly and I haven't come across any negative feedback about it. I attend the branch located across the way.

Staff helped quickly with my concern

I was experiencing chest discomfort and had concerns about my health. The team was very supportive in arranging for me to be seen by a clinician and to undergo the necessary cardiac assessment. The service provided was excellent and the staff were attentive throughout. I'm grateful for their assistance.

Quick appointment when I needed it most

I was able to get a prompt appointment when I needed medical attention. The healthcare professional conducted a thorough investigation into my concerns and demonstrated kindness and consideration throughout the consultation.

Felt genuinely listened to during consultation

My consultation today was very helpful. The clinician was clear and concise, taking time to explain several points to me on the various options regarding my care. They are very approachable and I felt listened to.

Convenient having everything under one roof

I've been attending this practice for approximately ten years. The clinical staff have consistently demonstrated thoroughness in their care and evaluations, and I'm particularly grateful for the recent assistance provided by the reception team and one of the practitioners. The convenience of having a pharmacy and various specialist services including nursing, midwifery, and physiotherapy available on-site is a significant advantage.

Efficient appointment with helpful communication

Prompt and well-informed with a pleasant approach to patient care.

Prompt appointment during a busy period

Arrived promptly despite the practice being busy at that time of year. The consultation was conducted with confidence and clarity, demonstrating considerable experience in reaching a diagnosis. Prescriptions were issued efficiently without delay. Overall, a very positive experience with the healthcare professional.

Prompt appointment and clear guidance on treatment

Attended an appointment at short notice and received a thorough assessment of my concern. The healthcare professional provided a clear explanation of the situation along with practical guidance on how to use the prescribed medication. I felt well looked after and am optimistic about the outcome.

Felt listened to and well cared for

The healthcare professional we consulted was excellent. They demonstrated strong knowledge of respiratory conditions and related medications, communicated clearly, and maintained a calm and reassuring demeanor throughout the appointment. We felt heard and received attentive care. The service provided was of a high standard. We are very grateful for the experience.