Bingley Medical Practice

Helpful reception staff and sensible approach

Excellent. The reception team were pleasant and helpful, and the clinician was sensible and flexible in their approach to care.

Efficient and friendly care as always

I appreciate the consistently efficient, welcoming and high-quality care I have received.

Reception didn't listen to my concerns

I attended the surgery recently to collect sample bottles following some test results. A clinician had previously advised me that if I had any concerns, I should arrange an appointment. When I requested an appointment with the receptionist, I was not offered a choice between a telephone or in-person consultation. Instead, I was simply told the earliest available slot was several weeks away. The receptionist did not ask me to explain my situation or check my circumstances, and appeared unaware of my recent test results or current concerns. I left the surgery feeling disappointed and confused, without having my questions addressed.

Appointment wait worth it for thorough care

There was a delay in securing an appointment with the particular clinician managing my ongoing care. However, when I attended, I was seen promptly, and the consultation was comprehensive and detailed, with open and candid discussion. I was treated with courtesy and a high standard of professionalism throughout. This is precisely the standard of care I expect from a general practice.

Poor communication left us seeking help elsewhere

The experience my family has had with this medical practice has been deeply disappointing. Communication across the entire practice has been consistently inadequate, forcing us to seek assistance elsewhere to get the help we needed. We have encountered repeated difficulties with both clinical and administrative staff, and the lack of effective communication has been a persistent issue throughout. As a result of these experiences, we are pursuing further action and would not recommend this practice to others.

Felt rushed through the appointment

The practice is worth visiting only when absolutely necessary.

Reception staff overstepping into clinical matters

The front desk staff frequently display discourteous behaviour and have been increasingly involved in matters that should remain between healthcare professionals and patients. This has been the most disappointing medical practice experience I have encountered in this area.

Long phone queue but staff took time with me

The practice demonstrates a strong commitment to patient care and allocates sufficient time during consultations. The reception team could benefit from additional staffing resources. There was a wait of approximately eighteen minutes when calling in as the first person in the queue.

Felt genuinely listened to during appointment

I had a very positive experience at my recent appointment at the practice. The clinician demonstrated thoughtfulness and patience, taking time to explain my health concerns in a clear and understandable way. I appreciated the compassionate and supportive manner in which I was treated, and felt that adequate time was allocated to address my needs without feeling hurried. The care provided was commendable.

Staff were kind and really accommodating

Excellent medical professionals who demonstrate professionalism, kindness, and genuine helpfulness with a compassionate approach. The team consistently goes out of their way to be accommodating, and one clinician in particular was exceptionally supportive and caring during my daughter's visit. Much appreciated.

Calm and reassuring approach to difficult procedure

Very pleased with how the procedure went. Best outcome for a difficult situation. The clinician was really kind and calm which helped me feel at ease.

Friendly staff made me feel welcome

This medical practice is fantastic. The staff are kind, considerate and helpful, with particularly friendly reception team members who provide excellent service.

Felt heard and reassured at my appointment

The clinician was exceptionally kind, courteous and comprehensive in their approach. Their consultation was reassuring and helped alleviate my concerns.

Same day appointment made easy over phone

I needed to see a GP. I called in the morning and was able to get an appointment the same day with a clinician I had seen before. The healthcare professional was excellent at making me feel comfortable and demonstrated a genuine desire to assist. It was a positive experience overall. Thank you.

Waited hours for a callback that never came

Extremely unsatisfactory experience. I have been attempting to secure an appointment since Thursday, with the earliest available slot being nearly three weeks away, then subsequently offered one over a week away, though I was advised this would not be classified as an emergency appointment. I respectfully disagree with this assessment, as an out-of-hours service had attempted to arrange an urgent referral to a nearby hospital, which I was unable to access due to weather conditions. I contacted the practice again at 8am requesting an emergency appointment and remain awaiting a callback as of mid-afternoon, despite making multiple additional calls that went unanswered. In the interim, I have successfully registered with an alternative practice and obtained an appointment for later that day, whilst still waiting to hear back from my original surgery.

Reception staff arranged same-day appointment quickly

A couple of weeks ago my spouse suddenly developed a serious and painful eye infection. I was quite concerned and called the reception team, who were really helpful and managed to arrange an appointment with a clinician the same afternoon. The clinician was really good and prescribed some medication. A day later the eye had worsened and we contacted the surgery again. The clinician already had an alternative plan documented in the patient notes and with the help again of the reception and administrative staff we had a new prescription ready at the pharmacy and arrangements made for a specialist appointment with a local eye care provider the next day. This really was outstanding care from a number of staff at the practice - the patient's eye is much improved thanks to you.

Easy to book appointments and see the same GP

I cannot speak highly enough of this practice. Obtaining an appointment is straightforward, and communication with the team is effortless. It is also simple to maintain continuity of care with the same clinician throughout my visits. The healthcare professional I have been seeing has consistently demonstrated helpfulness and support during every consultation.

Staff listened and helped during difficult time

I appreciate the compassionate approach demonstrated by the clinical and support team members. Their assistance proved valuable during a challenging period.

Staff explained the extraction process clearly

I attended an appointment for a tooth extraction and found the team to be excellent. They explained each step of the procedure and ensured I felt at ease during the visit. I'm very grateful for the attentive care and support I received throughout.

Felt genuinely listened to and never rushed

Very positive experience at the local medical practice. The clinician I saw was brilliant. Kind, thorough, and proactive. I feel in really good hands and as if nothing is too much trouble. With NHS pressures, it must be difficult having limited time with patients, but the appointment never felt rushed. The clinician was very supportive and followed up on everything we discussed and agreed. GP surgeries come in for criticism often, but I feel that the practice staff are kind and do their best for patients. I cannot praise the care I received highly enough. Thank you.