Bingley Medical Practice

Felt genuinely listened to and cared for

The care I have experienced from the clinical team and administrative staff at this practice has been outstanding. They have demonstrated attentiveness to my needs, addressed my worries thoughtfully, and delivered exceptional support throughout. I would strongly encourage others to consider this practice.

Quick responses and helpful staff throughout

Excellent experience with the practice, featuring attentive team members and prompt service throughout.

Felt heard and well cared for throughout

The minor procedure I underwent was managed with professional competence and thoughtfulness. I felt heard throughout the process, and my questions were answered with patience and care. I appreciate the experience.

Pharmacist took time to listen and explain

Absolutely excellent consultation with the pharmacy team at the medical practice. Thank you.

Helpful advice during medication review appointment

Had a medication review appointment where I received excellent guidance. The healthcare professional took time to explain everything thoroughly and demonstrated genuine understanding of my concerns. I appreciated the attentive and supportive approach throughout the consultation.

Efficient consultation and genuine care shown

Prompt and attentive service received during my visit - much appreciated

Felt genuinely listened to and reassured

The clinician demonstrated a friendly and capable approach, displaying professionalism throughout the appointment. I felt reassured by their manner and appreciated that they listened to my concerns and involved me in discussions about my care moving forward.

Online booking tool made the whole process smooth

I've previously had concerns about this practice, so I felt it was important to acknowledge when things went well. I submitted a request through the online portal and received a response from a clinician within a week, who recommended I undergo imaging. Two working days after that, I was contacted by the imaging service with an appointment available the following day. I had my results back within 24 hours. The service was excellent. I couldn't have received faster care through private healthcare. I'm very grateful to the practice for this experience, which has been genuinely positive for me.

Medication ordering system needs improvement

Overall, this is a commendable practice with good availability and excellent quality of care provided. The main issue preventing a full five-star rating is that certain medications cannot be requested through the online system, requiring email submissions instead. This has resulted in multiple instances of having to send repeated requests, which has led to medication shortages causing considerable stress and discomfort when essential long-term medications have been unavailable. I would like to acknowledge that the staff member handling medication reviews has been outstanding, demonstrating extensive knowledge and professionalism, and the reception staff are consistently courteous and accommodating.

Felt listened to and given clear options

The clinician demonstrated a genuine willingness to hear my concerns and provided me with information about the various paths forward. The recommended approach was one I felt comfortable accepting. A subsequent appointment has been scheduled to monitor my progress.

Felt listened to and well explained

The clinician provided excellent care. They took time to explain matters in detail and made me feel listened to. They were prompt in arranging necessary investigations and ensured appropriate follow-up arrangements were made.

Proactive follow-up when I forgot to call

I received my blood test results but completely forgot to schedule a follow-up appointment to discuss them. I was quite grateful to receive a call from the practice anyway.

Long waits but staff really listen

Excellent team across the board, with healthcare professionals who are highly skilled and genuinely attentive to individual needs and circumstances. The main challenge is occasionally experiencing delays when trying to secure an appointment, which can involve a lengthy waiting period.

Long wait times and unhelpful reception staff

I would not recommend this practice based on my experience, as I found the service quality to be disappointing and the clinical staff conduct to be below the standard I would expect.

Felt genuinely listened to and supported

Extremely supportive and took genuine interest in addressing my concerns.

Helpful appointment that actually solved my problem

The healthcare professional I saw was very helpful and understanding, and I was very pleased with how my issue was resolved.

Helpful advice about my medication options

I found the appointment to be genuinely useful, with some constructive advice offered regarding my treatment options. I appreciated the opportunity to have my medication discussed in detail and the support provided throughout the consultation.

Impossible to reach by phone

I attempted to contact the practice on multiple occasions and experienced persistent difficulties reaching them, with calls either disconnecting or resulting in continuous engaged tones, making it challenging to get through when assistance was needed.