Birchwood Medical Practice

Extremely compassionate and understanind

I accompanied my Afghan neighbour to the clinic in extreme pain who speaks no English . Alison at reception showed incredible compassion, understanding and patience. My lovely neighbour left with further tests, a prescription and registration forms plus an understanding oh where her pain came from having seen a lovely nurse practitioner. Thank you to all the team who have restored my faith in humanity.

Compassionate service with a caring touch

Alison, who works at the front desk, demonstrated exceptional compassion and care while assisting my mother. She truly exceeded expectations in her support. I am incredibly grateful.

Exceptional care and compassion from start to finish

I'd like to express my gratitude to Emma from the patient coordination team, Debra (the practice manager), Dr. Giles, and the blood clinic staff for creating such a seamless and comforting experience. Every single person was incredibly kind and helped me feel completely at ease. Although a blood test wasn't mandatory, they offered me the opportunity to rule out a potential (though uncommon) underlying cause of my symptoms. They were remarkably accommodating, managing to schedule the test on the same day and even texting me the results that afternoon. This prompt communication provided me with significant reassurance. The level of care and professionalism I encountered was truly exceptional.

Caring doctors with a minor check-in hiccup

Despite the typical challenges faced by medical facilities, the personnel we encountered were welcoming and comforting. The check-in interface could benefit from improved uniformity and reliability.

Frustrating wait and unprofessional medical experience

The service here is thoroughly disappointing. Punctuality seems to be a major issue - if you arrive early for your appointment, anticipate a substantial delay (today it was 40 minutes). Apparently, they have excuses ready for their chronic tardiness.

Caring professionals shine despite healthcare system challenges

Facing staffing shortages typical of healthcare systems impacted by prolonged budget cuts, but the medical team here is exceptional and the overall care is outstanding. Staff are incredibly dedicated, so just take a deep breath and wait your turn. Absolutely deserving of a perfect five-star rating! :)

Friendly staff makes birchwood clinic a breeze

The staff at the front desk of Birchwood are consistently accommodating and friendly. They genuinely strive to schedule appointments quickly and efficiently. I would definitely suggest this place to others.

Terrible service and zero customer accommodation

I arrived slightly behind schedule for my scheduled visit, and immediately encountered issues with the check-in process. After spending nearly a quarter-hour standing in line to interact with the front desk staff, I was abruptly informed that my appointment slot had been forfeited and I would need to reschedule. The staff demonstrated zero patience or willingness to accommodate my situation, even considering the significant waiting time I had already endured. The entire experience was incredibly exasperating and felt like a complete misuse of my time.

Terrible customer service from rude receptionist alison

Utterly unhelpful and discourteous front desk staff member Alison, encountered after an extensive telephone hold time while attempting to schedule a consultation with Dr. Haque

Terrible prescription app with zero functionality

This application is completely worthless, and there's no way to request prescription refills via telephone.

Worst medical office ever avoid at all costs

Scheduling a visit here is an absolute nightmare. The parking situation is a complete disaster, and their online booking system is so limited it can barely be called functional. Utterly useless service.

Fantastic service with a smile

Outstanding service. Staff was welcoming and went above and beyond to assist.

Exceptional customer service from a caring professional

The most compassionate and empathetic front desk staff I've ever had the pleasure of interacting with

Excellent healthcare with caring and responsive team

Exceptional medical professionals, welcoming front desk team, and convenient scheduling. They're prompt in their communication and response times. If you've experienced the frustration of Montpelier Health Centre, you'll quickly appreciate how superior this practice is!

Exceptional care from friendly medical professionals

The staff at the front desk and Claire, who leads the nursing team, were absolutely outstanding. Their professionalism was matched by their warm and welcoming approach. I'm truly grateful for their exceptional care and service!

Frustrating service with long wait times everywhere

Recently, I've observed a significant increase in the duration it takes to connect via phone and schedule appointments.

Booking nightmare at this impossible medical office

I'm starting to doubt this establishment is real. Securing a reservation seems unattainable. For six consecutive weeks, I've been dialing at 8am daily, yet every time the schedule is completely booked.

Impossible to book appointments despite good staff

I've always appreciated the high caliber of doctors and the welcoming nature of the receptionists at this practice. However, booking an appointment has become incredibly challenging unless it's urgent. When I call, I'm directed to book online, which only opens at 9am, requiring me to navigate the system during work hours. Each time I've attempted to book online (around 7-8 attempts), the portal has been closed due to high demand. Consequently, weeks have passed without securing an appointment, leaving me feeling demoralized and frustrated. I've even resorted to purchasing private prescriptions online twice to address my health issue, but I still require further medical investigation and cannot access a GP. While I recognize the immense pressures facing the NHS, accessing basic healthcare in 2023 should not be this arduous. Edited July 2024: the practice has made significant strides in improving their service. In recent months, I've experienced much smoother interactions, with the online portal consistently accessible and receptionists and clinical staff providing swift, positive responses. I acknowledge the challenging conditions they operate under and genuinely appreciate their commitment to supporting our community.

Compassionate care despite nhs challenges and limitations

Despite the current challenges facing the NHS, the staff here demonstrate remarkable dedication. They're attentive, comprehensive, and genuinely make an effort to accommodate patients, even under significant strain. An excellent group of healthcare professionals. My sincere appreciation.

Efficient and friendly medical practice with great service

Dr. Smith's practice offers a solid medical experience. Their scheduling system allows for convenient callbacks, sparing patients from endless waiting on the phone. Appointment availability is generally good, meeting most patients' timing needs. The front desk personnel are also quite supportive and pleasant to interact with.