Birchwood Medical Practice

Terrible service and misleading customer support nightmare

Removed me from their records despite promising not to, and to make matters worse, they had incorrect contact information for me but refused to allow me to update it

Compassionate staff made my difficult time easier

I want to express my heartfelt gratitude for your incredible support and compassion during a challenging period in my life. Your kindness has been a beacon of hope, and I'm truly thankful to be part of this wonderful Practice. My sincere appreciation goes out to each of you. Warmest regards, Mary Hill

Incredible staff makes every visit a delight

The front desk staff are incredibly warm, attentive, and genuinely committed to ensuring I receive top-notch service. They consistently demonstrate an exceptional level of support and go above and beyond to help me.

Exceptional healthcare with compassionate and supportive team

5 stars GP. I've yet to encounter a general practice that is as compassionate, comprehensive, and dedicated as this one, especially during challenging circumstances. While NHS appointments are notoriously backlogged and sluggish, the Birchwood reception team truly stands out as exceptional! My entire family feels incredibly fortunate to be patients at such an outstanding medical practice!

Worst medical experience of my life

This surgical procedure was an absolute nightmare for me!

Terrible service and discriminatory staff at this place

Extremely ineffective leadership with front desk staff displaying discriminatory behavior and unprofessional attitudes.

Exceptional care and smooth medical experience

The staff at this medical facility, from the front desk to the medical professionals, have consistently demonstrated warmth and courtesy. Scheduling appointments has been seamless, and I've found that all of my visits have run precisely according to the planned timing.

Exceptional healthcare with personalized patient experience

Exceptional. I've been utilizing this medical practice for roughly a quarter of a year, and my experience has been nothing short of excellent. Having previously been with a neighboring clinic, the contrast is remarkable. From timely appointment text notifications to the various consultation methods—whether via messaging, telephone, or in-person—they consistently demonstrate top-tier professionalism.

Terrible medical care that left me feeling abandoned

This appears to be the most substandard medical practice in Bristol. It seems to epitomize the current shortcomings of the NHS. When I was suffering from appendicitis and arrived at the surgery at 8am on a Monday morning, I was in significant pain. Shockingly, no doctor was available, and I was dismissively instructed to return home and schedule a telephone consultation. Ultimately, I was forced to seek treatment at the emergency department. Attempting to address another health concern, I have been unable to consult with the same physician on any occasion. The doctors I have encountered demonstrate a complete lack of empathy and consistently give the impression that my medical needs are an inconvenience to them. If I had the opportunity, I would absolutely transfer to a different medical practice without hesitation!

Terrible service at a medical practice

Unwelcoming front desk staff. This medical facility appears solely focused on meeting quotas rather than prioritizing patient care and comfort.

Worst medical experience ever avoid at all costs

You'll never get proper medical attention here!!!!!A complete mishandling of a chronic health problem. I was limited to just 2 brief telephone consultations. It's impossible to accurately assess joint or neurological concerns without a physical examination. After enduring a year-long wait, I finally met a consultant who was deeply sorry about the previous incorrect diagnosis and how I was essentially dismissed. Now I'm stuck on yet another waiting list for the appropriate medical specialist and department. Avoid this medical practice at all costs!!!

Friendly receptionist made my medical call smooth

I contacted the medical practice on November 6th and had the pleasure of speaking with Becky at the front desk. She demonstrated exceptional customer service, displaying both helpfulness and courtesy throughout our interaction. I wanted to express my sincere appreciation for her professional demeanor. Warm regards, Becky

Terrible healthcare that failed me completely

I'm utterly heartbroken by the treatment I received from this medical practice. The front desk staff continue to be incredibly rude and display a complete lack of basic interpersonal skills. I understand their job can be challenging, but would it kill them to demonstrate a shred of empathy towards patients who are clearly struggling? When I reached out during a critical moment of emotional vulnerability, seeking support, I was instead made to feel belittled and entirely dismissed. Anyone considering registering with this practice should think twice - they demonstrate zero genuine concern for their patients' well-being or emotional state.

Frustrating scheduling and wasted time with kids

Every time I schedule visits for my kids, there are persistent problems that force us to reschedule and return on a different day, dragging my children along. This level of inconvenience is completely unacceptable.

Terrible healthcare service with zero patient support

The most FRUSTRATING medical practice I've ever encountered. Getting an appointment is practically impossible - I can't obtain my medication and needed to consult a doctor about changes, but scheduling was a nightmare. After weeks of waiting, I finally secured an appointment - with zero text reminders and absolutely no communication. The subsequent appointment, which was merely to discuss medication, took additional WEEKS. They didn't clarify it was an in-person consultation - so when I didn't physically appear, I sat by my phone in the office, and the GP made no effort to contact me, despite clearly seeing from my records how desperately I needed to speak with someone after waiting over a month. When I inquired why the GP hadn't called, the receptionist informed me I was expected to take HALF A DAY off work for these brief 10-minute appointments. This is post-pandemic, after years of convenient phone and video consultations. Completely unacceptable. I've never experienced such consistently poor service, and I essentially have NO meaningful healthcare access. The situation feels genuinely dangerous, and I'm deeply concerned for other patients in this area who are similarly unable to receive proper care and support. If possible, I would rate this ZERO stars.

Terrible service from front desk staff

Absolutely terrible front desk staff. They seem completely disinterested in assisting guests and have zero customer service skills. Every interaction feels like an inconvenience to them. Incredibly rude and unprofessional - would not recommend dealing with these people at all.

Unhelpful doctors leaving patient confused and concerned

I underwent a blood test on the same day, but scheduling an appointment with the GP required waiting over three weeks. Upon finally seeing the doctor, I was quickly brushed off and told nothing was wrong. How can this be accurate when one GP initially wanted to discuss my case, yet another claims there's no issue? I'm now struggling to secure an appointment with the original physician, and I've been informed no slots are available for at least the next five weeks. This situation is absolutely absurd, incredibly frustrating, and deeply concerning.

Terrible customer service that wastes my time

Endless waiting on hold, and they can't seem to hire enough staff to handle incoming calls efficiently! Update: Once more, I wasted over 30 minutes waiting, only to finally connect with a representative who greeted me with a "hello" and then claimed she couldn't hear me. She abruptly ended the call, telling me to redial, without allowing me to adjust my phone or find a better signal. This level of customer service is completely unacceptable.

Terrible scheduling and endless waiting times

Consistently experiences significant delays when scheduling consultations or meetings.

Terrible service and rude receptionists nightmare

This general practice is absolutely the most dreadful medical facility I've ever encountered, and that's even before attempting to navigate the hostile reception staff.