Birchwood Medical Practice

Worst medical practice ever terrible service

Steer clear of this medical practice without hesitation. My partner was a patient here and repeatedly encountered discourteous staff who made him feel unwelcome. However, the most egregious offense occurred after his death from heart failure, when the practice went out of their way to complicate the handling of his affairs. They persistently dragged their feet in releasing his medical records to our legal representative and displayed a callous, dismissive attitude whenever I attempted to inquire about the matter. Their actions intensified an already devastating emotional experience, and I am profoundly distressed by the heartless treatment I received during this difficult time.

Unprofessional healthcare practice fails patient completely

I lodged a significant grievance regarding a physician at this practice, and it took several weeks before the Practice Manager finally reached out via telephone. During our conversation, despite my being at a playground with my child and friends, she (who is not a medical professional) inappropriately discussed highly personal aspects of my medical history in a manner that could have easily been overheard by those around me. Subsequently, I filed another complaint and received multiple emails claiming a response was imminent, yet no such response materialized. Instead, I was sent a letter informing me that I was being removed from their patient register, allegedly due to a recent relocation - a discovery whose source remains unknown to me, particularly since my partner and children were not similarly affected. The practice appears to have a completely ineffective complaint resolution process and continues to retain a problematic GP and practice manager whose conduct falls far below professional standards.

Terrible medical practice with dangerous negligence

I'm awarding the lowest possible rating because my partner's experience with this medical practice has been absolutely terrible. Over two years, they've completely neglected his health, failing to schedule any specialist appointments or properly address his medical needs. All he receives are empty apologies, which mean nothing to me. He's filed complaints, but the doctors have done absolutely nothing. They've even attempted to remove him from their system and block his communication attempts. I wouldn't recommend these doctors to anyone - stay far away from them. My partner means everything to me, and I cannot risk his health with such incompetent care. I've advised him to seek treatment elsewhere because of their shocking negligence. The fact that they've lost all of his medical results is completely unacceptable. This practice is dangerous and unreliable.

Excellent doctor but impossible to book appointment

Dr. Haque is an exceptional physician, but scheduling an appointment is an exercise in futility. Despite the online consultation system implying same-day medical guidance, actually securing a slot is virtually impossible.

Excellent medical care with friendly staff

The facility provides excellent healthcare services with a welcoming staff. Both the physicians and administrative personnel are notably approachable and helpful, consistently making efforts to schedule patient appointments promptly.

Great service with caring medical professionals

Always accommodating. Scheduling is a breeze. Staff is warm and understanding.

Terrible service leaves patient frustrated and disappointed

The service quality is extremely subpar. Phone wait times drag on, exceeding 20 minutes... My personal encounter reveals serious issues: misplaced test samples, medical referrals failing to arrive at the hospital promptly, and one referral completely vanishing. The reception staff demonstrate a complete lack of compassion or understanding.

Frustrating healthcare with poor communication and service

Previously, this practice was reliable, with morning appointments easily accessible by phone. Now, it seems one must schedule health issues well in advance. They arbitrarily switched my primary care physician without any communication and subsequently denied my prior association with that doctor. The quality of their service has noticeably deteriorated in tandem with their organizational growth—truly disappointing.

Terrible medical service for a child's urgent need

Absolutely terrible service. I called to schedule an appointment for my 4-year-old daughter and was initially told a slot was available at 9:30. However, when I explained that her school requires a medical confirmation regarding allergies, they suddenly claimed no appointments were open until the following Monday. It's utterly absurd how both the school and the medical practice are drowning in bureaucratic nonsense, making a simple medical verification unnecessarily complicated.

Incompetent care led to unnecessary suffering and stress

Misplaced three test specimens intended for laboratory analysis - a nightmare scenario when you're dealing with health concerns and waiting nervously for diagnosis. After enduring more than a month of ineffective and expensive antibiotic treatments that yielded no improvement, I ultimately recovered on my own. The lack of coordination among staff is striking; communication seems nonexistent. To make matters worse, they incorrectly diagnosed my boyfriend with a chest infection when he simply had influenza, prescribing unnecessary antibiotics that ultimately worsened his condition and led to an emergency room visit.