Birchwood Medical Practice

Amazing healthcare with caring professionals

Birchwood Medical Practice stands out as a top-tier healthcare facility, with dedicated medical professionals and support staff who consistently demonstrate exceptional commitment to patient care. The practice offers a user-friendly online booking platform that makes scheduling appointments effortless and streamlined.

Exceptional healthcare at birchwood surgery every time

Birchwood is an exceptional medical practice. Scheduling appointments is always a breeze, and I've never encountered any difficulties. The entire team is consistently warm and supportive. The physicians demonstrate genuine empathy and truly listen to patients. In my opinion, this surgery center deserves top marks across the board. Gratitude.

Terrible customer service ruins first impression

I scheduled an appointment by phone but received an incorrect date, leading me to arrive for self-service check-in only to be told 'no'. The receptionist I encountered was incredibly irritable and absolutely convinced the error was mine. It would have been refreshing to receive a warm greeting or a helpful 'how can I assist you' instead of being made to feel like an unwelcome nuisance. The reality is that when you're positioned at the reception desk, your initial interaction sets the tone for the entire customer experience.

Exceptional care and convenience at birchwood medical

Birchwood medical center stands out as the top healthcare provider in this region. The physicians are compassionate and scheduling appointments is incredibly convenient.

Caring doctors who made my surgery stress-free

During my recent visits to Dr. Raina and Debbie for a minor surgical procedure, I was immediately struck by their warm and comforting approach. They were incredibly hospitable and helped me feel relaxed throughout my treatment. The post-operative instructions were thoroughly detailed, and my recovery is progressing smoothly. I'm truly grateful to both Dr. Raina and Debbie for their exceptional care and support!

Fast and reliable medical service every time

Typically, I've found their response time to be impressively swift, and they address concerns promptly. In the instances I've required their assistance, such as referrals, they've consistently been efficient and speedy.

Quick care when you need it most

I find Birchwood to be an excellent medical facility. During my allergic reaction, I was attended to promptly. Both myself and my two sons have consistently received great care at this practice.

Exceptional care and friendly staff at medical practice

I consulted Dr Kandi and was thoroughly delighted by the exceptional care I experienced. I want to emphasize that the surgical practice consistently provides outstanding and timely service, and I find all the personnel to be both competent and welcoming. I wish to express my gratitude to the entire team for their outstanding support and attentiveness David Hampson

Exceptional care and compassion at birchwood surgery

The personnel here consistently demonstrate warmth and attentiveness. The general practitioners genuinely listen and involve patients in their healthcare decision-making. Having experienced numerous medical practices, I can confidently say Birchwood stands out as a top-tier facility.

Incompetent healthcare service with terrible customer care

Visited the surgery to register and was handed application forms that were noticeably incomplete. Informed the receptionist, who photocopied the missing pages and admitted other potential patients had received the same faulty forms. After not receiving an email or call within the promised two-week timeframe, I followed up and was told to wait longer. By the third week, needing a repeat prescription and consultation, I called again only to be informed that due to my postcode, registration was impossible and I must seek care elsewhere. The receptionist was hostile and uncooperative, refusing to provide contact details for the practice manager. I composed a complaint on-site and submitted it, witnessing the receptionist and supposed 'manager' whispering and laughing upon receiving it. Five weeks have now passed with no communication. This experience was an absolute exercise in futility. As a nurse with four decades of experience, I can confidently state that this service was deplorable. Such individuals are fundamentally unsuited to healthcare service delivery, demonstrating a complete lack of compassion and professional competence.

Doctors missing in action during health crisis

A shameful situation. My partner has been ill and struggling for close to a fortnight, yet is denied access to a proper physician. The only option presented at both medical centers is a practitioner, which is entirely inadequate. At 84 years old, he has been waiting since last week for an appointment today, and cannot even secure a consultation with anyone, let alone a qualified doctor. It's no surprise that emergency rooms are overwhelmed to breaking point. Absolutely unacceptable. The medical system is clearly not serving its intended purpose. Where have all the actual doctors disappeared to???

Terrible medical service with zero patient care

I recently attempted to get a blood test at East Surrey hospital but was thwarted by long queues and infection risks. Consequently, I scheduled an appointment with the practice, which was set two weeks later. Upon arrival today, I was a mere 5 minutes late due to unexpected roadworks on Reigate Road, and shockingly, the nurse refused to proceed with my test. I tried to engage with a manager or the PA who originally requested the blood work, arguing that being turned away for a 5-minute delay was completely unreasonable. However, the receptionist stonewalled me, stating no one was available and that I could only lodge a complaint in writing. Clearly, they had no intention of addressing the issue immediately. I must emphasize that this practice has consistently been unhelpful, from appointment scheduling to result retrieval. I'm skeptical whether complaints can drive any meaningful improvement, especially given their low 2.7 Google review rating. Why haven't they made changes? Their approach to blood tests seems nonsensical - why refer patients elsewhere instead of providing proper phlebotomy services? Even when an appointment is secured, it's always weeks later, rendering the diagnostic value questionable. It appears the service is purely profit-driven with no genuine healthcare commitment. Every attempt to speak with leadership is met with refusal. Their lack of accountability is shameful, and I've decided to completely avoid Birchwood Medical Center.

Frustrating medical care and communication breakdown

terrible experience with this medical practice's discourteous employees who appear indifferent. my blood work was completed more than seven days ago, and there's a blame game between the hospital and doctor's office about where the results are located. i'm worried someone isn't being truthful, and i'm anxious that if there's a critical health issue discovered, i might remain uninformed due to this communication breakdown

Overpriced and incompetent medical form disaster

Absolutely appalling service, billed £150 for completing medical documentation for my elderly father, with approximately 50% of the paperwork filled out inaccurately. Upon addressing the issue with the physician, his demeanor suggested clear awareness of his mistake, yet he provided no acknowledgment of fault, instead deflecting blame and offering weak justifications.

Quick and easy online booking system

The digital platform is exceptional. I began completing the application at 8 in the morning, and after answering a handful of straightforward questions, I easily selected an appointment time that worked perfectly for my schedule. They even offered same-day booking options.

Heartbreaking failure in dementia and end of life care

Horrific treatment of our elderly mother during her dementia journey. The frailty team was completely absent, refusing to provide any palliative or end-of-life care, even on her final day. Their approach was cold, indifferent, and largely unavailable. The attending physician who arrived during her final moments verbally berated us about an outdated Respect form while our mother struggled to breathe, then simply departed. We were left to manage her death entirely on our own. Holly's standard response perfectly illustrates the 'care' delivered by Birchwood. I strongly recommend examining the CQC report's 'Needs Improvement' rating and the 2.9 patient feedback, and actually implementing meaningful changes. Their contact number merely redirects to a website - utterly useless now that my mother has passed. Birchwood's primary concern seemed to be repeatedly requesting DNR and Respect forms. Modality's widespread reputation for poor service, backed by government petitions and complaints, suggests a systemic 'profit over patient' approach. If Birchwood wishes to distinguish itself from other practices, they must start prioritizing patient welfare.

Terrible customer service drives me crazy

Unable to reach customer support for a direct inquiry, which is unacceptable. Now I'm forced to make a trip in person.

Terrible customer service from unhelpful receptionist

Attempted to schedule a medical consultation for my ill child, but my interaction with Donna was incredibly frustrating. It felt like I was conversing with an unresponsive machine rather than a human. She continuously interrupted me, preventing me from fully describing my concerns. The customer service was appallingly unprofessional and discourteous. Steer clear of this facility. Seeking alternatives.

Seamless booking with friendly and prompt service

I've utilized both phone and online booking methods, and they were equally smooth. I successfully secured a same-day appointment and another on my preferred date. The scheduling was punctual, with zero wait time upon arrival. The personnel were courteous, competent, and highly effective in their service.

Frustrating experience with unhelpful nhs phone receptionists

I'm typically not someone who criticizes NHS services, but I've encountered significant frustration while attempting to schedule two appointments. The phone receptionists have been consistently discourteous, uncooperative, and confrontational. Their primary responsibility should be booking appointments, yet they seem more focused on redirecting patients to online links. I'm completely baffled by their inability to explain why booking a doctor's appointment for another day appears to be such a complex task.