Birchwood Medical Practice

Compassionate care that truly listens and helps

As a recent addition to their patient roster, I've been thoroughly impressed by their responsiveness. They've been proactive in addressing my inquiries, diligently following up on all my medical concerns. Most importantly, for a long-standing health issue that has been challenging me, they have genuinely listened and taken meaningful steps forward, rather than simply brushing off my worries.

Skilled surgeons with compassionate patient care

Exceptional medical procedure, consistently supportive and attentive.

Exceptional healthcare with compassionate and responsive staff

Over a decade with this medical practice, I've consistently encountered incredibly empathetic healthcare professionals and support staff who demonstrate exceptional courtesy and responsiveness. While scheduling appointments can be challenging - which is typical in today's healthcare landscape - I've never failed to receive prompt assistance whenever I've reached out, whether for myself, my partner, or my children. The team has always been attentive and efficient in addressing any questions or concerns that arise, providing timely and supportive solutions.

Rude nurse spoils otherwise excellent medical experience

Concerning the blood test conducted on February 22nd. The originally scheduled nurse was absent, and a substitute nurse took her place. This replacement nurse was curt and discourteous. When I raised a question about the test, her immediate retort was, "Then you don't want the test!" She showed no willingness to engage or listen. Having spent my entire professional career in nursing, I comprehend the workplace stresses, yet her demeanor falls far short of appropriate patient care. In contrast, all other staff members at Birchwood have consistently been supportive and delightful.

Amazing healthcare with caring professionals

My interaction with this medical facility was truly exceptional. The front desk personnel were incredibly welcoming and supportive. The physician was meticulous and personable throughout the entire consultation.

Compassionate care from a truly patient-focused practice

During our two-year tenure with this medical practice, we've consistently encountered exceptional care. Whenever challenges arise, we're promptly scheduled, thoroughly heard, and treated with genuine respect, even when revisiting previous concerns. Each general practitioner we've consulted has demonstrated professionalism, kindness, and a willingness to order additional diagnostic tests as required. Having endured unsatisfactory interactions at other healthcare facilities in the past, we're genuinely relieved to be registered with a surgery where the physicians truly prioritize patient well-being and invest sincere effort into our health. We deeply appreciate their commitment and compassionate approach.

Terrible service with a glimmer of hope

Utterly subpar service. This isn't just a one-time occurrence, but seems to be a consistent issue. The receptionist's response was completely unhelpful, claiming she was powerless to assist. On a positive note, the doctor was excellent and professional.

Dangerous medical negligence nearly cost me my life

Absolutely appalling care. Prescribed medication without an examination. Ended up with penicillin, a drug I've known for years causes severe allergic reactions. Bravo for such negligence.

Smooth and efficient covid vaccine distribution center

Impressively efficient setup for covid vaccine distribution, with minimal time spent waiting in line.

Fantastic care from compassionate medical professionals

During each of my appointments at BIRCHWOOD medical practice, the physicians, nursing staff, and entire team consistently demonstrate exceptional helpfulness and courtesy. They always go above and beyond to provide the most supportive care possible. I am truly grateful for their outstanding dedication and service, and cannot express enough appreciation for everything they do, from Josephine Gudge

Amazing service with quick turnaround time

Streamlined service with a welcoming approach

Decades of exceptional care and compassion

I've been a patient at this medical center for nearly three decades. Throughout all these years, the physicians, nursing staff, and entire team have consistently been exceptional, delivering top-notch care without fail 😊

Unhelpful receptionist denied basic medical courtesy

The medical staff instructed me to visit the reception area to obtain a water cup for my child's medication. Unfortunately, the receptionist was completely uncooperative and declined to provide me with a simple glass of water.

Great care and convenient scheduling every time

Consistently convenient scheduling and thoroughly satisfied with the quality of care delivered

Birchwood medical practice fights through challenging times

Birchwood consistently delivers excellent care, even when facing challenges from Surrey county council's demands to accommodate patients from newly constructed housing developments without increasing staff or facility resources. Local authorities should be prohibited from approving development plans that do not require builders to establish a dedicated, self-sufficient GP practice to serve the new site's population.

Scheduling chaos leads to frustrating medical visit

Scheduled a consultation by telephone, but upon arrival, the physician claimed no record of my booking existed. Truly frustrating encounter.

Worst healthcare experience ever terrible service

Getting any kind of appointment here is a complete nightmare. They scheduled a phone consultation, but no call ever came through. When I inquired, they claimed the doctor called and left a message—except there was no message and no missed call record. Their solution? Another phone appointment in two weeks. The whole process is utterly ridiculous.

Efficient and safe covid booster experience at clinic

During my late November 2021 trip to the walk-in clinic, I was thoroughly impressed by the entire experience. The service was impeccable, with everything running like a well-oiled machine. I felt completely secure throughout my visit. The Covid 19 booster was administered swiftly, and after a brief 15-minute observation period in the waiting area, I was free to go. The staff's professionalism and efficiency were truly commendable. My sincere appreciation goes out to everyone who contributed to making this such a smooth and reassuring healthcare encounter.

Friendly staff made my day smooth

Satisfactory assistance provided

Painful experience with unfriendly nurse at clinic

I stopped by the medical office recently for a standard blood draw. While the nursing staff are typically wonderful, the nurse I encountered this time was cold, showed zero interest in making me comfortable, and ended up causing significant tissue damage that has left me with a severe bruise. Her demeanor wasn't attributable to a stressful morning, as my appointment was early at 9:00 AM. As a long-standing patient who usually has excellent experiences and would normally rate this practice at the highest level, I'm disappointed by this particular interaction.