Birchwood Medical Practice

Nursing home nightmare destroyed my family's trust

Absolutely shocking and unacceptable treatment of my aging mother and father.

Exceptional care from natalie and andy saves the day

I recently contacted the surgery, and Natalie was the one who took my call. I'd like to express my heartfelt gratitude to Natalie for her exceptional kindness, empathy, patience, and professionalism. Her expertise was complemented by Andy the paramedic, who performed a home visit and demonstrated extraordinary dedication, going far beyond the call of duty. Their combined support and action were truly remarkable. My sincere thanks. Yvonne Longman

Frustrating medical practice with terrible customer service

The absolute worst medical practice in Horley. This morning, I rang to schedule an appointment at 08:30 and was caller number 2 - previously, I've experienced calling at the same time and being number 83!! They're closed this afternoon with only morning appointments available... and there's zero indication on their website that EVERY MEDICAL STAFF is in training - why?! You're restricted to calling precisely at 08:30 THAT day OR you'll miss out entirely. Everyone's calling for minor issues like sore throats and coughs, just take some lemsip and move on, too many people exploiting the system! Meanwhile, serious medical conditions are forced to wait until 'the next day' for an appointment! COMPLETELY UNACCEPTABLE - I'm switching practices after 27 years here! Some doctors are excellent, but others are incredibly unhelpful, dismissing patients with nothing more than a printout of basic home remedies! The morning receptionists are absolutely terrible when booking appointments, here's a quick tip: smile while on the phone, it genuinely improves your tone. I've been hung up on multiple times - seriously, just cheer up!!!!!!

Terrible customer service and endless phone wait times

Scheduling a call with this company is a nightmare. I experienced being disconnected twice after investing nearly half an hour waiting to speak with someone. The service is utterly unacceptable.

Birchwood medical practice rocks my healthcare world

I have been thoroughly impressed by the exceptionally welcoming and warm staff, both administrative and medical, at Birchwood Medical Practice since relocating to Horley six years ago. I have never experienced difficulty securing an appointment, and I've consistently felt valued and respected by the medical professionals, in stark contrast to my previous frustrating experiences at the Crawley surgery. The doctors demonstrate a deep understanding of their patients, often inquiring about the well-being of my other children during consultations for a specific child. The reception and appointment staff are consistently helpful and approachable, always greeting patients with genuine warmth and a cheerful demeanor. It is truly a relief and a pleasure to be registered with such an exceptional healthcare provider, particularly as a parent of young children.

Terrible service and frustrating scheduling process

Their scheduling is frustrating. Securing a timely appointment can be quite challenging.