Birdhurst Medical Practice

Morning call left me feeling awful

People seem to lack compassion and warmth these days. The morning receptionist at the GP's office was incredibly harsh and completely unhelpful - possibly the most unpleasant interaction I've ever experienced. I deeply regret having to make that phone call. Her unprofessional attitude completely destroyed my entire day. It's clear she has no empathy or understanding of what patients might be experiencing. I wish people would pause and truly listen before responding, and try to show some basic human kindness. In the end, I can't help but feel sad for her, wondering what difficult circumstances might have made her so bitter and unable to treat others with respect.

Friendly staff made all the difference

I'm perplexed by the low ratings for this medical practice. Throughout my time here, every staff member has been absolutely wonderful. They demonstrate genuine compassion and attentiveness, consistently making extra effort to assist patients. I've only consulted one general practitioner, who was exceptional and provided tremendous support. Among the three surgeries I've been registered with, this one stands out as the top choice. Having worked in a GP surgery and previously as a receptionist, I fully understand the demanding nature of reception work. People should show more empathy, recognizing how exhausting and challenging these roles can be. An outstanding medical practice 👍🏻 Sophie Dean

Unhelpful and dismissive front desk staff

The staff member at the front desk displayed a terrible attitude and completely unprofessional behavior. I strongly advise against signing up with this organization!

Dangerous benzos ruined my health

Dr. Gillgrass hooked me on benzodiazepines, and I've endured years of struggle because of his reckless prescribing. Now he's lounging in his comfortable semi-retirement with a hefty pension, while I'm left dealing with the profound emotional and physical toll of his medical negligence. James, don't you think you owe me some form of reparation for the suffering and harm you've caused?

Friendly doctor who really listens

Without a doubt, this is the most exceptional general practitioner I have ever encountered in my medical care journey.

Caring doctor who truly listens

Dr. Doyin is outstanding, and every consultation leaves me feeling thoroughly supported and cared for.

Missed diagnosis left our son suffering

The medical staff here lack professionalism, and the front desk employees are completely unresponsive to phone inquiries. During our recent visit regarding our child's health, they dismissively attributed his symptoms to a common cold. Later that day, a private clinic properly examined him and identified laryngitis and an ear infection, which required a week of antibiotic treatment. For anyone concerned about receiving quality healthcare, I strongly recommend steering clear of this facility.

Rude receptionist killed my whole experience

Extremely poor customer service from the receptionist, displaying an arrogant attitude. They attempt to mask their unprofessional behavior with forced politeness while consistently misleading guests. There are numerous grounds for serious complaints about their conduct.

Worst reception staff ever at this clinic

If zero were an option, I'd choose it. The front desk staff consistently displays a hostile and uninviting demeanor that creates significant discomfort for me. Despite repeatedly requesting a single document over a quarter of a year, I'm continually met with excuses about being unable to assist, when I'm absolutely certain they are capable. This GP practice has dramatically deteriorated in recent years, and my frustration with their service cannot be overstated.

Rude afternoon receptionist ruins patient experience

The afternoon phone receptionist is hands-down the most discourteous individual I've ever encountered. Previously, I was fortunate and rarely needed to schedule medical appointments or interact with anyone except the pleasant blonde staff member. Recently, I've had more frequent contact with the practice, and the alternate receptionist consistently appears irritable and curt. Her professionalism is severely lacking, and it seems she has received minimal customer service training. Whenever I've attempted to ask a question, I've been met with an utterly dismissive demeanor. While I can personally tolerate such treatment, reading other patient accounts makes me deeply distressed, knowing that vulnerable individuals experiencing pain are being subjected to such disrespectful interactions.

Receptionists who don't care about patients

I've been a patient at this medical clinic for an extended period, and the front desk staff consistently demonstrate a lack of courtesy. Their professionalism is seriously questionable, and they come across as incredibly discourteous, always eager to abruptly end phone conversations. What's behind their constant sense of urgency?

Kind doctor who really listens

A truly compassionate general practitioner who prioritizes patient comfort and provides excellent care. Continue maintaining this outstanding level of service.

Receptionist ruined my entire medical visit

The front desk staff consistently displays a discourteous and inappropriate demeanor. I've restrained myself from commenting for an extended period, but the experience of visiting this establishment has become increasingly uncomfortable.

Receptionist crushed my hopes for help

I'd give zero stars if I could. The receptionist's behavior was shockingly disrespectful and completely inappropriate. When I reached out to contact my primary care physician, I was experiencing severe discomfort and desperately needed medical attention. The receptionist's dismissive response was infuriating: "You should have called sooner if you wanted an appointment" and "You'll just have to wait and call back in three hours."

Receptionist ruined my entire visit

Extremely discourteous front desk staff

Nicky and team saved my vaccine paperwork

The GP Reception team at this clinic, consisting of Elizabeth, Shanice, and Nicky, truly stands out as exceptional. When I reached out regarding a complex vaccine status issue spanning NHS Scotland and NHS England, Elizabeth expertly guided me through the process with remarkable composure and professionalism. Nicky then swiftly registered me with Birdhurst in less than a day. My follow-up interaction this morning with Shanice was equally impressive - she was courteous, helpful, and provided me with the precise contact information needed to resolve my cross-border vaccine documentation. Another quick call to Nicky resulted in my records being immediately updated. Their collective service is so outstanding that I wish I could award more than 5 stars - I'm genuinely thankful and thoroughly impressed by their efficiency and dedication!

Supportive doctors make all the difference

Exceptional Medical Care. I've been a patient here for an extended period, and their service is consistently outstanding. Dr. Chambers and Dr. Doyin demonstrate remarkable compassion and accessibility. Patients genuinely feel heard, with issues addressed swiftly and with utmost professionalism. The reception staff are consistently courteous, empathetic, and supportive. While receptionists often face unfair criticism, they perform a challenging and emotionally demanding role that deserves recognition. It's crucial to appreciate their humanity and the complex nature of their work. A bit of understanding and respect can make a significant difference in their daily interactions.

Caring doctor who truly listens

On behalf of a friend, I want to share my experience with Dr. Neel, who is truly exceptional. He dedicates time to attentively listening and provides incredibly helpful guidance. A special thanks also goes to Michelle for her role in ensuring everything operates seamlessly.

Caring doctors and friendly reception staff

I've never encountered a medical practice as exceptional as this one. The physicians demonstrate extensive expertise and maintain the highest professional standards. The front desk staff are compassionate and delightful. I extend my gratitude for your outstanding care! You truly have a profound impact on the well-being of your patients!

Dangerous doctors ignored patient's crucial notes

Regrettably, this medical practice is marred by discriminatory physicians. The entire surgery demonstrates an appalling lack of patient care. They provide minimal assistance to those seeking medical help. I strongly advise against choosing this facility, as their incompetence could potentially cause unnecessary patient suffering. Do yourself a favor and avoid the risk of health complications due to their indifference. It's truly disappointing, as I deeply respect the NHS and its mission. However, this particular surgery operates with complete disregard for standard protocols. It's a shameful, harmful, and potentially life-threatening environment for any patient who seeks treatment there. 21/04/2021 Tragically, a close acquaintance has lost their life because a doctor failed to review the patient's medical records and prescribed medication to which they were allergic. Rest in peace, my beloved brother. Life should not have ended this way.