Birdhurst Medical Practice

Friendly team always picks up

Exceptional personnel and service. The team is consistently responsive, ensuring they're readily available by phone at all times.

Trusted doctors for nearly two decades

The medical staff, including physicians, nursing personnel, and front desk employees, demonstrate exceptional professionalism and a helpful demeanor. Having been a patient at this healthcare facility for nearly two decades, I consistently find the service and care to be of the highest quality. I want to specifically highlight two outstanding physicians, Dr. Doyin and Dr. Chambers, who excel in patient care and demonstrate remarkable dedication. While the other doctors in the practice are also competent, my personal experience has been more limited with them.

Worst welcome at front desk

Staff at the front desk displayed an extremely unprofessional and discourteous attitude during my interaction.

Unhelpful desk staff ruined my visit

Might as well rely on an internet search. The front desk staff act like medical experts and falsely claim certain services aren't provided by the NHS, which is completely untrue. Once you finally manage to consult with an actual healthcare professional, they are excellent and genuinely supportive.

Dr Chambers made my day better

An outstanding healthcare facility. The physicians are top-notch, with Dr Chambers being particularly exceptional. Having been a patient here for two decades, I wholeheartedly endorse this practice to anyone seeking quality medical care.

Unfriendly welcome turned me away

Unfriendly personnel made me reconsider my registration at this establishment.

Caring doctors made my visit better

The personnel are welcoming and approachable. Scheduling a quick consultation can be challenging at times. The physicians demonstrate high levels of professionalism, compassion, and genuine care for patients.

Worst scheduling nightmare ever

Completely baffled by their operations. Scheduling an appointment is an exercise in futility, and the staff's demeanor is shockingly unprofessional.

Unhelpful clinic turned away my sick kid

When I contacted the medical office regarding my son's ear infection, their response was dismissive. They simply advised me to go to the pharmacy and claimed it wasn't an emergency. They showed no interest in examining the child or scheduling even a basic nurse consultation. Completely unacceptable service.

Unhelpful receptionists blocking my medical care

The receptionists at this medical facility display an alarming level of discourtesy and impatience that consistently leaves me feeling frustrated. Throughout my three-year experience with this practice, I have been repeatedly denied appointments despite genuinely needing medical attention. The staff appear to have taken on the role of unauthorized medical gatekeepers, arbitrarily deciding over the phone whether a patient's condition warrants an actual consultation. Their approach seems to involve dismissing patient concerns and determining who is "sick enough" to merit an appointment. The entire system feels utterly dysfunctional, with appointment availability so limited that you must schedule weeks in advance, and even then, the reception staff seem skeptical of patients' health claims. I find myself questioning the purpose of being registered with a practice that makes accessing basic healthcare so incredibly difficult and unpleasant.

Caring doctors who truly know their patients

During these challenging times when healthcare systems are under immense pressure, I consistently find the medical professionals at this practice to be incredibly meticulous and exceptionally competent. The staff and physicians are consistently courteous, supportive, and demonstrate a remarkable familiarity with their patients - a characteristic that is disappointingly rare in many healthcare settings. It's frustrating to witness individuals who resort to complaining or displaying discourteous behavior. Birdhurst Medical Practise, I extend my sincere appreciation and encourage you to maintain your outstanding standard of care!

Misdiagnosed and missed stitches nightmare

I've been a patient at this medical practice for nearly a decade. Throughout most of those years, I rarely required medical attention, but whenever I did, it was always a complete nightmare! Initially, I was prescribed incorrect medication. Subsequently, I received an inaccurate diagnosis. When I presented my health concern, the physician initially dismissed it as unimportant and was reluctant to examine me, eventually referring me to the hospital. The reception staff are incredibly discourteous. The nurse demonstrated incompetence when removing my stitches, accidentally overlooking one, which forced me to return for additional treatment. I am now actively seeking to change healthcare providers! The practice is absolutely terrible! I strongly advise others to stay away, regardless of how appealing its exterior might appear – do not be deceived by its superficial presentation!

Birdhurst medical staff are truly kind

Despite the numerous negative comments online regarding this medical practice and its front desk staff, I must respectfully differ from those perspectives. Having been a patient here throughout my entire life, I can confidently say that the receptionist and entire team have consistently demonstrated exceptional kindness and professionalism. It's crucial for people to recognize the immense pressure these healthcare workers face, managing high patient volumes and extensive workloads, and therefore approach them with understanding and empathy. I feel genuinely grateful for the consistently pleasant service I've experienced at Birdhurst Medical Practice, and my interactions have always been positive and welcoming.

Receptionist's nasty attitude ruined everything

Absolute bottom of the barrel medical facility... the front desk staff member displayed an appalling demeanor and an utterly repulsive disposition. She would transform into a pleasant and accommodating professional when interacting with other patients, but when dealing with me, her behavior was exceptionally hostile and unpleasant, making any interaction completely unbearable.

Rude staff ruined my long-time clinic

The front desk staff at this medical center appear woefully unprepared and demonstrate a complete absence of customer service skills, consistently displaying discourteous and disrespectful behavior. It's truly disheartening, as this clinic once prided itself on creating a warm and inviting atmosphere. After enduring multiple frustrating interactions with their staff in recent times, I am seriously contemplating transferring my medical care elsewhere, despite having been a loyal patient at this practice for more than two decades.

Pharmacy's broken system left me frustrated

The online prescription and appointment system has completely fallen apart without any explanation or alternative solution. They've reverted to requesting faxes, which feels like a ridiculous throwback to decades ago - who even owns a fax machine nowadays? Their refusal to accept email communications is baffling. Throughout this ongoing situation, the reception staff have been unhelpful and dismissive, responding to my inquiries with curt, inconsistent responses that provide no clarity or reassurance. Their answers have been frustratingly brief and contradictory, leaving patients like myself feeling abandoned and uncertain. If not for Swan Pharmacy's support during this challenging period, I would have been unable to access critical pain medication. This medical practice is demonstrating a significant regression in patient services, showing a complete lack of concern for patient needs and making minimal effort to support those who depend on them.

Rude staff ruined my entire visit

Absolute bottom of the barrel for healthcare providers...

Morning registration frustration at birdhurst

My wife called Birdhurst Medical Practice and was assured over the phone that we could both register with her passport, as she works in the city and finding time to come in would be challenging due to her early work hours. Upon arrival this morning, the receptionist insisted my wife must personally verify her identity. What a pointless waste of time! The receptionist then complained about being overwhelmed with work and couldn't process our registration until next week - hardly acceptable standards for a medical practice. She made this statement before I even explained our purpose for registering. After sharing our registration intent, she arbitrarily declared our medical need as non-urgent. First, she lacked complete information to make such a determination, and second, as a receptionist, she has no business making medical judgments that could potentially endanger patients' health. We will be taking our business elsewhere. This review serves to warn other potential patients about the substandard service and unhelpful staff at this surgery, suggesting they might find better care at alternative practices.

Unhelpful reception staff made my tough day worse

During a particularly challenging period, I was compelled to switch medical practices due to proximity. While I recognize the immense pressures facing our national health service and the overwhelming workload of local physicians, the receptionist's demeanor was shockingly unprofessional. Her approach was not just unhelpful, but actively harmful - she was incredibly insensitive and forced me to disclose deeply personal information that was entirely unnecessary for my situation.

Rude receptionist ruined my doctor signup

Utterly atrocious 'customer support' - and I use that term loosely - delivered by the most incompetent and dismissive blonde female receptionist imaginable. Previously, I had registered my identification with a far more competent staff member and collected paperwork to complete at home. Upon returning today with my completed documents, this contemptuous individual claimed she couldn't locate my records after a perfunctory 10-second search, brazenly suggesting I was fabricating my previous interaction. Her blatant refusal to conduct a thorough search, combined with her hostile and unprofessional demeanor, forced me - despite being unwell - to abandon my registration and seek alternative medical services. Her conduct is completely unacceptable, and she is fundamentally unsuited to her role. Her behavior is nothing short of shameful and reflects terribly on the entire organization.