Biscot Group Practice

Terrible experience with disappointing customer service

Extremely poor customer service experience

Terrible service and impossible to book appointments

Seriously, find a new doctor! Getting an appointment is impossible. They claim you can book online at 8am, but the slots are always gone. Completely useless. Stay away from this practice at all costs. Total garbage!!!

Frustrating healthcare with limited appointment access

The service quality is commendable, but their appointment scheduling is deteriorating rapidly. I've been unable to get a blood test for an extended period due to the complete lack of available appointment slots.

Avoid this clinic at all costs now

These folks are essentially scamming you, collecting funds without delivering actual service. The government compensates them for each registered individual, regardless of whether anyone receives an appointment. Be smart and find an alternative for your surgical procedure. Make sure to inform others about this unethical practice.

Frustrating healthcare experience with unhelpful staff

Booking an appointment through their website is a nightmare, and calling the reception yields no assistance whatsoever. I've been desperately attempting to schedule a consultation over the past several days. My medical team requested that I track my blood pressure daily for a fortnight and provide regular readings, which necessitates immediate GP appointments. Despite being fully informed of the urgency, the surgery remains completely ineffective in arranging a meeting.

Convenient online booking saves time and frustration

Since they introduced the online form submission, scheduling appointments has become much smoother. I'm now consistently able to secure regular appointments without the previous hassle. Gone are the days of wasting hours on hold, only to be disconnected or informed that no slots are open.

Disappointing experience with terrible customer support

Terrible customer experience, completely unsatisfactory service level.

Terrible service and unhelpful staff at local gp

I attempted to complete my GP registration via an online application, but after several weeks, I've received no response. When I visited the GP's office in person, the receptionist suggested I call them. However, upon calling, they were equally unhelpful and told me I needed to go to the reception. When I explained I had already been there and was previously advised to call, the staff member became extremely dismissive and rude, insisting I must go to the reception despite my previous attempts. She was completely unwilling to assist me in any way. This is undoubtedly the most inefficient GP practice I have ever encountered, with staff members who demonstrate an appalling lack of customer service and willingness to help.

Terrible online service with impossibly short window

Their digital submission window launches at 8 AM and abruptly shuts down after just 10 brief minutes. Patients find themselves completely unable to submit even the simplest administrative inquiry online, as the process is equally restrictive as their appointment system. What an absolute farce!!!!

Terrible service from disrespectful and unhelpful receptionists

The two female receptionists demonstrate an appalling lack of professionalism and basic manners. When visiting the GP's office, one expects a minimum standard of civility and communication. Their manner of speech suggests a complete absence of education or proper training. I strongly urge management to investigate this issue thoroughly. They were incredibly disrespectful towards my elderly parents and myself, who were simply seeking medical information and assistance.

Frustrating visit to a closed medical practice

I visited the GP clinic today because I was informed yesterday that I needed to collect a letter, only to find the office completely shut. To make matters worse, there are no posted operating hours available online, rendering my entire trip utterly pointless and frustrating.

Terrible medical care that left me feeling hopeless

This medical practice is absolutely dreadful. Getting an appointment with a general practitioner is incredibly challenging, and when I finally managed to see one, two out of three doctors demonstrated a shocking lack of medical knowledge. Dr. Tahir Mehmood seems oblivious to the fact that ultrasounds cannot detect microscopic conditions. The entire experience was thoroughly frustrating and utterly useless.

Frustrating online booking nightmare with no help

Absolutely terrible customer service 👎 For three consecutive days, I've been struggling to schedule an appointment without success. When I visited the clinic in person, they directed me to book online, but the website consistently shows zero available slots. I've been checking repeatedly throughout the day, and the situation remains unchanged.

Terrible medical practice with frustrating booking system

Seeking a new healthcare provider immediately. Their appointment scheduling is subpar. It's clear they've introduced an online system they're completely unfamiliar with. The staff consistently deflects responsibility, attempting to pin their errors on patients.

Incompetent staff destroying my customer experience

These administrative personnel were completely incompetent and unable to handle even the most basic tasks. Total waste of resources!

Terrible service and prescription mismanagement nightmare

I wouldn't even rate this experience with a single star. I submitted my prescription, test strips, and needles to their service. Initially, they failed to forward my prescription to the pharmacy, forcing me to reach out. They claimed I had received a prescription just two weeks prior. I explained that I need to test four times daily and therefore require more strips and needles. They eventually agreed to send the prescription. After waiting another three days, I visited the pharmacy, only to discover that no needles were included in my prescription. Seriously? Now I'm unable to perform my necessary tests. This is absolutely the most incompetent customer service team in the entire healthcare provider network!

Terrible service and impossible to book appointment

I've been attempting to schedule a consultation for three consecutive months, yet they consistently claim all time slots are occupied. I haven't managed to consult with a single general practitioner from this medical practice. Despite being instructed to call at 8 am to secure an appointment, I end up waiting in the phone queue for approximately an hour with no resolution, and even online booking yields no response. I must emphasize that their service is unacceptable and falls far below standard. I am definitively planning to transfer to an alternative medical surgery, as I urgently require a consultation with a GP.

Frustrating healthcare experience with zero availability

Bureaucratic inefficiency at its finest Perpetual unavailability I've been struggling for over a fortnight to secure a medical consultation through every possible channel - online booking, telephone, and even in-person visits. Their sole response consistently remains "Sorry, no appointments available"

Terrible healthcare that fails vulnerable patients

Utterly repulsive treatment! Once more, I'm compelled to emphasize that this general practitioner shows zero concern for patients, even when they're kids! Their constant solution is to direct me to the hospital's urgent care because they're perpetually booked. What's the point of having a 'family doctor' if they're completely useless? Despite three years passing, absolutely nothing has improved!

Terrible experience with unprofessional physiotherapy clinic

Utterly repulsive customer experience Securing an appointment is virtually impossible, and if you miraculously do, you'll encounter incompetent staff. Should you have shoulder discomfort and seek examination, prepare to book separate consultations for each side. The physiotherapists are a joke, essentially copying recommendations from Google and prescribing generic exercises. It's a complete waste of time, and they even have the audacity to request a "shared decision" - absolutely ridiculous.