Biscot Group Practice
Bad! (22 reviews)
Bad! (22 reviews)
Appointment availability emerges as the dominant concern across feedback, with patients reporting persistent difficulty securing consultations through multiple access channels including phone, online booking, and in-person visits. Extended waiting times feature prominently, particularly for telephone appointments where patients describe waits extending significantly beyond stated timeframes. Reception experience and communication barriers are frequently cited, with concerns raised about staff courtesy, responsiveness, and willingness to assist with basic administrative tasks. Prescription handling errors and gaps in care continuity are also documented, alongside broader organisational inefficiency affecting booking systems and administrative processes.
Patients report challenges with the practice's online appointment system, though one review noted improvement following introduction of online form submission for scheduling. Concerns about access extend to digital submission windows with restrictive availability and limited operational information. Several reviews highlight difficulties navigating between different booking methods, with staff reportedly deflecting responsibility rather than resolving issues. The combination of limited appointment slots, communication barriers, and administrative difficulties has led multiple patients to express intent to transfer to alternative providers.
While most feedback reflects negative experiences with access and organisation, one patient acknowledged commendable service quality alongside appointment scheduling concerns. The overall pattern suggests systemic challenges in appointment availability and booking processes that substantially impact patient experience across the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
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Appointment availability emerges as the dominant concern across feedback, with patients reporting persistent difficulty securing consultations through multiple access channels including phone, online booking, and in-person visits. Extended waiting times feature prominently, particularly for telephone appointments where patients describe waits extending significantly beyond stated timeframes. Reception experience and communication barriers are frequently cited, with concerns raised about staff courtesy, responsiveness, and willingness to assist with basic administrative tasks. Prescription handling errors and gaps in care continuity are also documented, alongside broader organisational inefficiency affecting booking systems and administrative processes.
Patients report challenges with the practice's online appointment system, though one review noted improvement following introduction of online form submission for scheduling. Concerns about access extend to digital submission windows with restrictive availability and limited operational information. Several reviews highlight difficulties navigating between different booking methods, with staff reportedly deflecting responsibility rather than resolving issues. The combination of limited appointment slots, communication barriers, and administrative difficulties has led multiple patients to express intent to transfer to alternative providers.
While most feedback reflects negative experiences with access and organisation, one patient acknowledged commendable service quality alongside appointment scheduling concerns. The overall pattern suggests systemic challenges in appointment availability and booking processes that substantially impact patient experience across the practice.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Trudy M.
2 years ago
Bad!
Terrible medical service with zero patient care
Completely unresponsive and seemingly indifferent to patient needs, this medical practice creates significant barriers to communication and scheduling, especially for those with ongoing health conditions who desperately require consistent medical care.
Hussain S.
3 years ago
Bad!
Terrible phone service and endless waiting times
Phone appointments are a nightmare here. If you're lucky enough to secure a slot, be prepared to wait over 90 minutes. They claim the doctor will call in 2 hours, but it often stretches to 5 or 6 hours instead. Essentially, you waste an entire day waiting for a single telephone consultation. Sometimes, after sitting on hold for an hour and a half, you're simply told no appointments are available and advised to try again tomorrow. Absolutely UNACCEPTABLE service!!