Bishops Close Medical Practice

Practice prioritises money over patient care

An example of concerns regarding how certain practices may continue to operate despite regulatory oversight mechanisms.

Receptionist helpful, prescription sent quickly

Thank you to the clinician who saw my child today and promptly issued a prescription for their condition. They provided helpful advice on what to do and were lovely, kind, polite and supportive. This was our first visit and we wish this healthcare professional was our regular doctor. The receptionist was also very helpful. On the second day of medication, my daughter says the antibiotic is helping but she finds the taste unpleasant. Thanks to the clinician who saw her, she is slowly improving. We wish you were our regular healthcare provider.

Receptionists went above and beyond for us

I recently registered with this practice and I am genuinely impressed by the level of service and support provided during my family's recent healthcare needs. The care has exceeded my expectations and I'm delighted with the decision to join. The clinical staff are exceptionally compassionate and attentive, and the reception team go above and beyond to assist patients. I'm very grateful to the practice for restoring my confidence in general practice services. The appointment system is also efficient, with minimal waiting times. While GP surgeries often receive criticism, I have found nothing to complain about with this practice.

Quick appointment and problem sorted

Managed to secure an appointment without much delay. The clinician was excellent and effectively addressed my concern. Very satisfied with the experience.

Quick phone lines and friendly staff

Absolutely fantastic medical professionals, I get through straight away, the team are lovely

Helpful staff made the difference for me

I've always had a positive experience with the medical staff at this practice. Even when face-to-face appointments aren't immediately available, I've received telephone consultations followed by in-person visits when needed. The nursing team provides excellent care, and the reception staff are consistently helpful and go the extra mile to resolve issues efficiently. The whole team creates a welcoming and supportive atmosphere.

Late Friday call left me worried and confused

I was contacted by a staff member I hadn't encountered before regarding test results. The call came very late on a Friday evening, just before closing time. I found the communication unhelpful as it lacked clarity about the purpose of the contact. I was left feeling anxious over the weekend without proper explanation. I would have preferred to speak with someone more familiar to me, and I feel the timing and nature of the communication could have been handled better. I would like to raise a formal concern about this experience.

Felt genuinely listened to and cared for

Outstanding service received from the clinical team for my elderly mother. An extremely knowledgeable, courteous and caring healthcare professional delivered care with genuine empathy.

Receptionist made a real difference to my visit

Visited the surgery for a non-medical matter and was very pleased with the helpful and friendly service provided by the reception staff.

Staff were knowledgeable and genuinely helpful

The team here demonstrated excellent professionalism and clearly possessed strong expertise in their field.

Easy to book same-day appointments here

I'm new to this practice and have had a positive experience so far. I've been able to obtain appointments promptly, often on the same day I request them. The team members have consistently demonstrated professionalism, courtesy, and friendliness throughout my interactions. I'm pleased with the service provided.

Efficient care that actually listens to feedback

The level of service, consideration and support I have experienced since becoming a patient here over the past year has occasionally been quite remarkable. The practice demonstrates efficiency alongside a welcoming approach and shows genuine responsiveness to patient feedback. 😊 Thank you

Phone lines answered quickly and caring staff

The telephone line is picked up in a timely manner and the medical care I have received over recent years has been satisfactory.

Long waits and difficulty getting appointments here

It is disappointing to observe a significant deterioration in the standard and accessibility of services throughout my time as a patient at this practice. The focus appears to be directed more towards discouraging attendance rather than providing support. As a result, I have felt compelled to seek care elsewhere and have registered with an alternative surgery in the area.

Long queues and unhelpful reception staff experience

Disappointing overall, I'm afraid. I won't go into the well-documented telephone access difficulties. The in-person experience isn't significantly better either. Appointments consistently run behind schedule, and you should allow a full hour of your day as a buffer. The reception area frequently has a substantial queue of around 5-10 people waiting. Some members of the reception team appear unhelpful, either struggling to understand straightforward requests or seeming unwilling to assist. One younger team member, who may have been in a junior or training role, could benefit from developing their communication skills. During my interaction, they appeared dismissive each time I spoke, and it took over 5 minutes of explanation for what should have been a simple matter before they either indicated it couldn't be done or seemed unable to grasp the request. Only when another colleague was called over was the issue resolved relatively quickly. That said, one particular receptionist was exceptionally helpful and courteous.

Everyone at the practice listens well

I have consistently received outstanding care and support from all members of the practice team.

Phone lines impossible to get through

The practice is difficult to reach by telephone, which impacts the ability to access their services. Consider switching to an alternative surgery if accessibility is a priority for you.

Refused to help during urgent illness

I hadn't needed to attend for quite some time, but I developed a serious viral illness. As I was involved in a civic duty commitment, I needed documentation from the practice to explain my absence. I reached out to explain my circumstances while unwell, but was informed in an unhelpful manner that they were unable to provide this. As a result, I received no medical guidance and missed out on income for several days. The situation also left me feeling that my credibility had been questioned.

Frustrating delays with callback results

This practice has been disappointing on multiple occasions. Each visit results in being told that someone will contact me with results, yet weeks pass without any communication. Additionally, it takes an extremely long time to reach anyone by phone.

Fast service when visiting in person

The team here are welcoming and approachable. Visiting the practice in person results in prompt attention. The service provided was very supportive and beneficial.