Blackfriars Medical Practice

Exceptional healthcare service at local medical practice

Exceptional general practice in Manchester - immense gratitude to all medical professionals and administrative team. Secured same-day urgent consultation and received swift referral. Incredibly supportive and efficient service.

Quick and easy medical consultation online

I'm thoroughly impressed with the convenience of consulting my general practitioner remotely.

Terrible healthcare leaving patients without proper support

I've been a patient at this medical practice since 2016, and it's in complete disarray. As someone dealing with chronic mental health challenges, I've been abandoned without my essential medication. The entire situation is incredibly frustrating and unacceptable.

Fantastic online gp service with caring doctors

The team at askmygp consistently provides prompt replies to my inquiries, and every physician I've consulted has been incredibly kind and personable. They handle referrals and prescription matters with remarkable speed and professionalism. I'm truly appreciative of their excellent service ☺️

Compassionate care from a true medical professional

I consulted with Aimee, a physician associate, regarding my recurring prescription and persistent health condition. Her approach was incredibly supportive, and for the first time, I felt genuinely optimistic that we're making real progress in understanding my situation. Her communication style struck the perfect balance between being warm and approachable while maintaining complete professionalism - precisely the kind of interaction you hope for when discussing sensitive medical matters. A heartfelt thank you to Aimee!

Exceptional service from a fantastic company

My interactions with Blackfriars have consistently been positive, characterized by quick email communication, supportive personnel, and seamless scheduling of appointments.

Exceptional healthcare with genuine compassion and kindness

I experienced exceptional, empathetic service from every member of the healthcare team I interacted with, including the administrative personnel, general practitioner, nursing staff, and physician associate.

Terrible customer service drives me crazy

I've spent over half an hour waiting on hold, repeatedly stuck as the "next caller" without ever getting through! As someone with autism, I was specifically instructed to make these calls - but how am I supposed to do that when their phone lines are perpetually unresponsive?!

Terrible phone service and zero customer support

Impossible to reach over the phone. I've been attempting to call all morning for some test results, but each time I'm placed in a queue where I'm first in line, yet after 15 minutes, no one has picked up. This has occurred more than three times today, meaning I've been waiting in a single-person queue for approximately 1 hour. There's no indication on Google Maps or their website that they're closed today, so I'm uncertain why I can't reach them. I've included a screenshot of today's calls (8), with none being answered. EDIT: The results line remains non-functional a month later. I called today to obtain new results and was informed it has been malfunctioning for some time. There's no notification about this anywhere on the practice's website or platform. EDIT 2: The practice claims all phone lines are operational, which is false. The test results line consistently plays an automated message stating it's closed and only open from 10am (this message plays throughout the day, even after 10am). I've never successfully connected to the medical secretary line. Additionally, a staff member acknowledged that not all lines function and they need to eliminate some options. I was advised to always press 1 for appointments as that line supposedly works. I previously emailed them when the line was down and received no response.

Compassionate care that truly listens and supports

My meeting with Aimee was exceptional - she was remarkably supportive, knowledgeable, empathetic & compassionate. After our consultation, I genuinely felt understood and optimistic. Aimee truly represents the best qualities of this medical facility. Sincere appreciation!

Blackfriars medical practice fails every patient test

The dissatisfaction with Blackfriars Medical Practice continues to mount. Patients are confronting persistent problems including discourteous reception staff, unresponsive communication, referral delays, and a striking absence of professional care. These aren't trivial complaints, but symptoms of fundamental organizational dysfunction. It's evident that the practice is fundamentally failing patient expectations. Our community will not remain silent. Unless these concerns are immediately and transparently addressed, we will be compelled to escalate through official NHS channels or broader public awareness platforms. We actively encourage others experiencing similar challenges to come forward and share their narratives. The practice's management must be held accountable and take decisive action. Continued inaction will only invite increased scrutiny and demand for meaningful change. Today's incident definitively confirms this is potentially the worst GP practice in the city. During a call regarding my daughter's referral, the receptionist's conduct was shockingly unprofessional. She aggressively shouted, refused to listen, falsely accused me of raising my voice, and then impudently threatened me before abruptly terminating the call. This isn't an isolated incident, but part of a consistent pattern of disrespectful and dismissive staff interactions. Today's experience was particularly egregious. The practice demonstrates a systemic problem with staff attitude and professionalism. Patients fundamentally deserve dignified, compassionate treatment—a concept seemingly alien to their team. An official complaint is imminent. This recurring hostility and professional neglect is completely unacceptable. Management must critically examine their recruitment and staff training processes. I cannot recommend this practice to anyone. Their profound lack of respect, accountability, and basic professional standards represents a fundamental failure in healthcare service delivery. As a patient and parent, I expect—and demand—significantly better treatment. This is unquestionably the most problematic GP practice I've encountered. During an urgent health situation with high fever and significant pain, their response was unconscionable. Despite following their prescribed communication procedure and repeatedly signaling urgency, they remained completely unresponsive. I urge fellow patients experiencing similar mireatment to unite, document their experiences, and collectively demand accountability. Sharing genuine, detailed accounts might ultimately drive meaningful systemic change in patient care.

Amazing service from a caring professional

Aimee demonstrated exceptional customer service with her warm demeanor and crystal-clear communication, carefully explaining her proposed assistance and its specific value to me.

Terrible website with broken links and poor navigation

The website is a complete mess, with numerous broken links leading nowhere, clearly indicating poor upkeep and management. As a result, navigating their digital services is an extremely frustrating experience.

Worst medical experience ever frustrating and unprofessional

The sheer ineptitude of this organization is mind-boggling. Their communication skills are abysmal, and the information provided is frustratingly vague and incomplete.

Terrible service with complete system record deletion

Completely indifferent service. Important records were erased from their system. Absolutely unsatisfactory.

Smooth service with friendly and quick assistance

Extremely supportive and quick to assist, delivering precisely what was needed with impressive speed and clarity.

Exceptional customer service from helpful representative

Emma provided exceptional customer service during our phone conversation. Her demeanor was warm and encouraging, and she communicated clearly and competently while helping me feel completely at ease.

Top-notch healthcare with friendly and efficient service

Top-tier general practice in Manchester. Immediate emergency consultations, swift scheduling, delightful team. I've been a patient for over six years, and every single physician has been exceptional. Efficient referral process. Absolutely perfect healthcare experience!

Broken healthcare system fails patient after surgery

My son was released from hospital to Blackfriars Medical Practice following significant surgical intervention. Upon discharge, we were assured that the general practitioners would coordinate stitch removal and wound assessment. Disappointingly, no arrangements were made. When I visited the practice today, I was simply instructed to contact the district nurse independently. This experience epitomizes the complete lack of compassion within a fundamentally dysfunctional healthcare system.

Booking chaos ruins otherwise great medical practice

The medical staff are incredibly friendly, but the scheduling process is a complete disaster. Multiple instances have occurred where SMS confirmations were sent for my elderly parents' appointments, yet upon arrival, they were informed either the appointment was cancelled or no record existed. Despite claims of attempted contact, we never received any prior notifications and saw no missed calls. In one particularly frustrating incident, my father received a same-day SMS summoning him to an appointment, believing it was an early scheduling, only to discover upon arrival that it was an error. The booking system desperately needs a comprehensive review, and this current approach is absolutely unacceptable, especially for older patients!