Blackfriars Medical Practice

Frustrating registration process with zero communication

Attempting to register has been an absolute nightmare. We've submitted the registration form repeatedly, even going as far as visiting the reception desk to verify we were completing everything accurately. The receptionist assured us we had done everything right and the form was processed. Despite this, we consistently receive no response and are forced to restart the entire frustrating process from scratch.

Efficient medical service with quick and helpful support

The healthcare professionals were swift and courteous in helping me obtain a general practitioner document for my medical needs. I strongly suggest this service for anyone seeking immediate medical guidance.

Disappointing healthcare that broke my heart

Deeply disappointed with this general practitioner. The care provided was subpar and left me feeling emotionally drained and frustrated with the medical experience.

Great medical care with responsive doctors

Every interaction I've had with this medical office has been positive. The physicians are responsive when communicating by phone and consistently accommodating in scheduling in-person consultations as necessary.

Amazing support for autism diagnosis journey

Blackfriars has been incredibly supportive in my journey to obtaining an Autism diagnosis and ensuring my comfort while using their services. I want to express my gratitude to Emma, who was crucial in helping me get referred. She genuinely listened to my concerns, validated my feelings, and my suspicion of being autistic, ultimately leading to my diagnosis. During our mental health check-ins, she continued to be attentive and understanding. Dr Asaf has also been tremendously supportive. Our regular mental health catch-ups have been essential for my well-being. He creates a welcoming environment during appointments, making me feel at ease and never judged for my challenges. He understands my autism-related needs and accommodates me by allowing early appointments during quieter times, which helps reduce potential stress and delays. The reception staff and app responses have been equally helpful. I appreciate being able to message them with questions and concerns, gaining the clarity I need. The MyGP appointment system has been a game-changer for me, enabling me to access healthcare support that I might otherwise have struggled to arrange. Thank you

Fantastic healthcare that follows you anywhere

Consistently satisfied with their care. We've maintained our relationship with Blackfriars for six years, even after relocating, due to our immense appreciation for the medical professionals at this practice.

Compassionate care and minimal wait time

I truly appreciated being heard and having my concerns acknowledged. Even though the clinic was packed, I was seen relatively quickly. The physician was incredibly personable and made me feel comfortable during the consultation, taking the time to address my needs thoroughly. I'm grateful for the excellent care.

Great service with a smile

What a delightful and supportive team!

Compassionate and caring doctor exceeds all expectations

Every interaction with this general practitioner has been nothing short of exceptional. The doctor consistently demonstrates a commitment to patient care, always ready to assist and address my specific requirements. I would enthusiastically award a perfect score, and if there were a way to go beyond five stars, I absolutely would.

Efficient care despite waiting room blues

Welcoming employees, but the wait was quite extended. Staff provided useful guidance and arranged for my prescription to be ready for collection on the same day.

Attentive service with genuine problem resolution

Attentively addressed all raised issues, thoroughly documenting and investigating each point with genuine care and thoroughness.

Compassionate care from an understanding medical professional

Emma proved to be an incredibly supportive and empathetic professional, offering valuable guidance during my challenging medical consultation. Her compassionate approach is precisely what healthcare providers should strive to embody. I'm deeply grateful for her kindness and understanding. Many thanks, Emma xx

Amazing customer service from start to finish

Emma promptly reached out and was incredibly supportive, providing me with the comfort I needed.

Terrible service and complete medical incompetence

Complete disappointment and zero competence from staff regarding women's health services. Arrived for my scheduled annual exam, which was previously confirmed by their medical team this month, only to be informed it's not due for another 3 years, completely disregarding my family's medical history. My only option is to seek private care. The attending nurse then attempted to shift blame onto me, claiming they sent a letter about the next appointment date - yet their incompetent staff couldn't update my address despite 6 separate email and phone communications!!! Thanks for maintaining your consistently useless standard. :)

Solid product that meets my expectations

Satisfactory

Frustrating and unhelpful medical office experience

I was instructed during my consultation to schedule an appointment at the front desk, as they apparently handle one inquiry at a time. Upon reaching the reception, the staff member was extremely unpleasant, insisting I could only book via phone between 8-9 AM, despite the doctor just moments earlier telling me I could arrange it right there. Now, after reviewing feedback from Blackfriars, I've discovered you actually accept appointment requests through multiple channels like email and online platforms all day long. So why was I turned away and not provided proper guidance? Additionally, I completed a contact request form on the website, and surprisingly, no one ever reached out to me.

Exceptional service that exceeded my expectations

Extremely professional, thorough, and courteous. Every query I raised about my concern was comprehensively addressed, with a comprehensive breakdown of the underlying factors, root causes, and recommended actions. Thoroughly satisfied with the exceptional service. Brief hold times and prompt call handling were also noteworthy. Genuinely puzzled by the negative feedback circulating online.

Exceptional care and compassion at blackfriars medical

My recent visit to Blackfriars Medical Practice was exceptional. Physician Associate Aimee provided outstanding care, meticulously examining me and communicating every detail with remarkable clarity. She collaborated with Dr. Farooq to validate her assessment and develop a comprehensive treatment approach, which significantly alleviated my concerns. The professional expertise and genuine empathy displayed by both Aimee and Dr. Farooq were truly impressive. Their combined efforts helped me feel completely at ease about my healthcare journey. I wholeheartedly endorse Blackfriars Medical Practice to anyone seeking top-quality medical attention.

Exceptional medical care with compassionate and professional staff

I've been receiving medical care at Blackfriar Medical Practice for twelve months, and my satisfaction couldn't be higher. The entire team consistently demonstrates professionalism, warmth, and genuine attentiveness. Dr. Aimee, in particular, is exceptional at actively listening to my health concerns and offering comprehensive explanations and treatment strategies. The facility itself is immaculately maintained and efficiently structured, which ensures each visit proceeds seamlessly. Scheduling appointments is incredibly user-friendly, and wait times are minimal. Additionally, their online patient portal is a fantastic resource that simplifies appointment management and medical record access. In summary, Blackfriar Medical Practice delivers outstanding healthcare services, and I enthusiastically endorse them to anyone seeking a trustworthy and empathetic medical practice.

Exceptional care that truly makes a difference

I've been receiving care at this practice for nearly a dozen years. The entire staff is exceptional. Managing my chronic health issue requires frequent visits, and I am consistently impressed by the outstanding service. Every team member, from the front desk staff to the nurses and physicians, demonstrates remarkable courtesy and expertise. Continued excellence - well done!!