Blackfriars Medical Practice

Dangerous medical practice with arrogant and incompetent doctors

An incredibly substandard medical practice that potentially endangers patient welfare. The staff consists of inexperienced young physicians who consistently make inappropriate clinical judgments, including biased and discriminatory assumptions. They consistently refuse essential medical treatments even when standard protocols clearly indicate necessity, and frequently demonstrate unprofessional behaviors with confrontational attitudes towards already vulnerable patients. It's glaringly obvious that most, if not all, lack genuine university-level medical training and have instead entered through alternative educational pathways. Their underlying approach seems to be, "I'm the authoritative doctor, and you're just a patient - I inherently know more than you!" They categorically refuse to listen, even when patients are providing critical diagnostic information, and routinely dismiss reported symptoms as non-existent. Such symptoms are, by definition, something only the patient could authentically experience, and disregarding this personal medical knowledge represents a serious risk to patient safety and a broader public health issue. Moreover, they demonstrate complete unresponsiveness to formal complaints or external inquiries and regularly misplace or lose critical medical samples and test results.

Terrible service and complete medical communication failure

I've had an absolutely dreadful experience with this medical practice. They misplaced my scan referral results, and after repeatedly trying to follow up, I was scheduled for an appointment that was completely incorrect. To make matters worse, I arrived for another appointment only to discover it had been silently cancelled by their staff without any notification to me. I attempted to resolve the issues by escalating to a healthcare professional who assured me they would contact me back, but unsurprisingly, no communication ever came. As a result, I swiftly transferred to a different practice.

Exceptional healthcare service at blackfriars medical practice

I'm genuinely puzzled by the negative feedback about Blackfriars, as my personal experience has been nothing short of exceptional since becoming a patient here. The AskMyGp service is particularly effective when accessed in the morning, allowing you to quickly log health concerns and receive a prompt callback, typically within an hour, and sometimes in as little as 15 minutes. Following this, they provide clear guidance on the appropriate next steps, which might include a face-to-face appointment or a potential referral. What truly stands out is their commitment to mental health - medication reviews are comprehensive and incredibly detailed, with staff demonstrating remarkable patience and attentiveness despite operating under significant workplace pressure. I want to express my sincere gratitude to the entire Blackfriars team for their outstanding kindness and professionalism. I wholeheartedly encourage them to continue their excellent approach to patient care.

Frustrating healthcare access with endless wait times

Couldn't schedule an appointment with my primary care physician due to my traveling during their office hours. Attempted to call and was stuck waiting for 40 minutes, despite being told I was "next in line". Truly frustrating experience.

Terrible customer service and endless hold times

I'm perplexed by the absurd situation where my fiancée has been languishing on hold for an excruciatingly long time (presently at 65 minutes) as the supposed 'first caller in line'. Would it be too much to ask for the receptionist to actually answer the phone? And maybe, just maybe, not instantly disconnecting the call simply because it's past their convenient cutoff time of 4:30pm? After reading these other accounts, I'm genuinely baffled how this receptionist continues to maintain their employment.

Exceptional medical care that exceeded my expectations

Outstanding customer care, quick scheduling and arrival process, immaculate and well-maintained reception space, incredibly polite front desk team. Compassionate and attentive healthcare providers who truly demonstrated exceptional professionalism. I am deeply appreciative of how comfortable and welcomed you made me feel during my entire visit.

Worst medical service ever frustrating and unprofessional

After wasting almost 4 hours waiting on hold for a phone consultation, the automated system abruptly disconnected me without providing any assistance. This isn't an isolated incident - I've attempted to connect with a physician three times over the past year and a half, yet never successfully spoken to anyone. Their approach suggests a complete disinterest in patient interaction. Such indifference is absolutely unacceptable for a healthcare provider, demonstrating a profound lack of compassion and professional responsibility.

Great medical care with one receptionist hiccup

I can't understand why people are criticizing this medical practice. Over my 18-month experience, I've encountered several health issues that they've addressed quickly and effectively. Their purpose isn't to be your emotional support or closest companion. If they successfully treat you, be grateful. UPDATE 2 years later: Now I fully comprehend. The physicians are excellent. The front desk staff, however, is problematic. Called on Friday to schedule an appointment. They claimed they don't accept phone bookings (contradicting previous statements from the owner online). They instructed me to use the website. The staff spoke to me condescendingly, implying I was incompetent for not knowing to use the AskMpGp button instead of the standard appointment booking button, and then abruptly ended the call when I sought clarification. The customer service interaction felt reminiscent of the brusque, dismissive style of Kenneth Du Beke from the TV show Benidorm.

Difficult to reach healthcare with poor communication system

The healthcare providers at this medical practice have consistently met my expectations, but the process of scheduling appointments is incredibly challenging. Attempting to navigate their communication channels is a constant source of frustration. The online AskMyGP platform seems to operate with no discernible pattern, frequently appearing completely inaccessible throughout entire days. This unpredictability makes patients feel completely cut off, especially when telephone lines are perpetually congested and the digital service is non-functional. The practice's website desperately needs improvement in terms of clarity. They should provide explicit information about the AskMyGP service's operational hours, reasons for any unavailability, and expected restoration times. Fundamentally, a medical practice's primary responsibility is to ensure patients can effectively communicate with healthcare professionals, and in this regard, they are comprehensively failing.

Compassionate doctor gives hope after years of struggle

During my initial consultation after becoming a patient, despite some scheduling delays and a system mix-up with my personal details, the doctor I met was absolutely exceptional. Emma was the first healthcare professional who genuinely acknowledged and validated my two-year-long medical concern. Her approach completely renewed my trust in the National Health Service, as she demonstrated authentic empathy and dedication to resolving my issue comprehensively. Even though they were running behind, I never felt hurried or dismissed during the appointment. I'm truly thankful for such a positive and supportive medical interaction.

Terrible service and unhelpful medical centre staff

Impossible to connect with the reception desk via telephone (the online GP portal is non-functional) each time I attempted to call, the receptionist hung up on me, and I'm so frustrated that I wouldn't even consider giving this medical centre a single star rating

Compassionate care with minor system limitations

The medical team at this general practice demonstrates exceptional support for both healthcare providers and those seeking care. Nevertheless, a notable limitation exists within their system, restricting patients to a single diagnostic assessment per consultation. While there are occasional opportunities for extended appointments, the potential waiting periods can become quite prolonged, particularly during peak demand seasons. Notwithstanding these minor challenges, I would enthusiastically award this GP and their dedicated staff a flawless 5/5 rating. I wholeheartedly encourage individuals to take advantage of the outstanding services offered by this medical practice.

Exceptional care with compassionate medical professionals

The medical staff here are exceptional, consistently going above and beyond. I've been receiving care at this practice for nearly a decade, and every single interaction has been nothing short of outstanding.

Compassionate care at its absolute finest

I deeply appreciate the dedicated healthcare professionals—nurses, receptionists, and physicians—for their compassionate work and commitment 🤍❤

Exceptional medical care with friendly and efficient staff

Precise timekeeping, efficient case management with seamless communication, incredibly helpful staff, consistently pristine environment, kudos to Dr. Farhan and Farouk. Deeply appreciative of your outstanding care and dedicated support.

Great support from friendly customer team

Extremely supportive, excellent and prompt assistance

Life-changing care from an incredible healthcare hero

I'm utterly thrilled with Emma, who has genuinely transformed my life in ways I can barely express! Following previous dismissive treatment from a doctor elsewhere, I'm now witnessing remarkable progress in my health condition. My deepest gratitude to her!

Frustrating call but doctor saved the day

Spent thirty minutes on hold, only to be instructed to call back the next morning between 8 and 9. Fortunately, the doctor subsequently reached out and resolved the issue, prompting me to bump up the rating by one star.

Great healthcare with caring staff and doctors

Throughout my time in London, I've experienced various medical practices. Approximately six years ago, I became a patient here, and I've been consistently impressed. The reception staff stand out with their friendly, welcoming demeanor, always greeting patients with a genuine smile. Scheduling appointments is typically convenient and accommodating to my personal needs. Communication has never been an issue, even during challenging periods. The physicians demonstrate remarkable patience, carefully listening to patients' concerns and genuinely striving to address them effectively. During consultations, I've always been allocated sufficient time to discuss my health comprehensively. When I presented some intricate medical challenges, my GP went above and beyond, meticulously working to resolve my issues. Their online booking platform is reliable, though I recommend scheduling early. Most significantly, throughout my interactions, I've consistently felt heard, respected, well-informed, and thoroughly supported by the medical team.

Exceptional healthcare with compassionate and understanding staff

I'm equally surprised by some of the other reviews here. The doctors at this practice are truly exceptional. They consistently demonstrate professionalism, genuine compassion, and remarkable empathy. Every physician I've encountered has been incredibly thoughtful and considerate. Regarding the reception staff, their role is undeniably challenging. They interact with patients who are often emotionally charged and can become unreasonable or even hostile (which I've personally observed). From my perspective, all the women working at the front desk maintain a high level of professionalism, showing remarkable sympathy, understanding, and genuine care. I can only offer positive feedback about this medical practice and feel genuinely fortunate to have them as my local healthcare provider.