Blackhall Community Health Centre
Average! (11 reviews)
Average! (11 reviews)
Feedback reflects a mixed experience with the practice, with notable strengths in reception and appointment access alongside persistent challenges with telephone communication. Patients consistently report positive interactions with reception staff, describing them as welcoming, accommodating, and responsive to assistance requests. Appointment booking experiences are generally efficient, with several patients noting they secured appointments promptly and appreciated the courteous care they received during visits. The practice environment is described as comfortable and conducive to patient consultations.
However, a significant concern emerges around telephone access. Multiple patients report difficulty reaching the practice by phone, citing constantly busy lines, prolonged waiting times before calls are answered, and frustration with the communication barriers this creates. This pattern of phone line challenges appears to be a recurring issue affecting patient experience, despite positive feedback about in person interactions and appointment availability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Respond to patient reviews
Monitor satisfaction trends
Generate CQC evidence reports
Claim & Manage ProfileShows how often this practice responds to patient reviews and feedback.
Feedback reflects a mixed experience with the practice, with notable strengths in reception and appointment access alongside persistent challenges with telephone communication. Patients consistently report positive interactions with reception staff, describing them as welcoming, accommodating, and responsive to assistance requests. Appointment booking experiences are generally efficient, with several patients noting they secured appointments promptly and appreciated the courteous care they received during visits. The practice environment is described as comfortable and conducive to patient consultations.
However, a significant concern emerges around telephone access. Multiple patients report difficulty reaching the practice by phone, citing constantly busy lines, prolonged waiting times before calls are answered, and frustration with the communication barriers this creates. This pattern of phone line challenges appears to be a recurring issue affecting patient experience, despite positive feedback about in person interactions and appointment availability.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
Filter
Dawn B.
one year ago
Excellent!
Quick Appointment for My New Exercise Plan
Recently moved to the area from Leeds West Yorkshire and sought physiotherapy services. The staff were incredibly welcoming and pleasant. I was booked for an exercise programme, and I was genuinely impressed by how swiftly they scheduled my appointment. I wholeheartedly endorse their services. Many thanks.
Sandraj one year ago
Poor!
Appointment
BadReception
BadCleanliness
AverageCare
PoorRespect
PoorSeen On Time
Poor53 mins waiting for some one to answer the phone
Awful this has happened so many times this year. I can't be so unlucky for last 4 occasions I have waited in excess of 45ins for someone to answer phone. When they do the responce is well I have answered it!!! Appauling service no body seems to care at all.
Isaac A.
2 years ago
Average!
Quick and Friendly Family Doctor Visit
A welcoming primary healthcare facility where patients can conveniently consult with their general practitioner in a comfortable setting.
Thomas T.
3 years ago
Bad!
Hannah saved the day at reception
On February 16th, I visited the medical office to address difficulties with online registration. Despite being the sole staff member at the front desk, the receptionist named Hannah was exceptional and efficiently assisted me while managing patient check-ins. I truly appreciate her help in resolving my issue.
Michael B.
3 years ago
Excellent!
Helpful Staff Made My Stay Comfortable
The reception team and other employees are welcoming and consistently strive to provide assistance to the best of their abilities.
Ian S.
3 years ago
Excellent!
Quick relief with caring doctor
Managed to secure an immediate appointment with a general practitioner who was absolutely fantastic. I'm optimistic that she'll help resolve my medical concerns.
Keith B.
3 years ago
Excellent!
Friendly community center with spacious rooms
Enjoyable venue with multiple event spaces. They have a gym and two multipurpose rooms that can be rented out. The luncheon club is a nice touch. Worth contacting them for competitive pricing on room rentals.
Ernest H.
3 years ago
Excellent!
Perfect venue for our family reunion
Excellent venue for hosting events.
Janet M.
5 years ago
Bad!
Frustrating Phone Runaround at This Medical Office
Attempting to contact the office by phone is a nightmare. When I finally get through, the line rings endlessly, and the automated message claims the practice is shut down, which I know is completely false.
Karen T.
6 years ago
Great!
Friendly team made my day
The personnel here are incredibly accommodating and eager to assist.
John E.
7 years ago
Poor!
Long Wait Times Drove Me Crazy
Every time I attempt to contact this place, the phone lines are constantly busy. It's absolutely frustrating, especially since my friend is a patient there and I need to reach someone.