Blackthorn Health Centre

Unprofessional care and dismissive medical treatment

After experiencing tonsillitis that led to tonsil stones, my doctor asked if I'd had a tonsillectomy - a question that seemed absurd, given my clearly intact tonsils. During another deeply troubling encounter, while battling severe depression and having shared suicidal intentions, the mental health professional treated me with shocking disrespect. Instead of offering compassionate support, the specialist became hostile, aggressively fixating on my medication use and responding with unprofessional disdain. These are not isolated incidents, but part of a pattern of systematic negligence. I strongly caution anyone against seeking treatment at this facility.

Fantastic healthcare that truly cares for families

A streamlined and welcoming medical practice that perfectly caters to my family's healthcare requirements.

Exceptional care from compassionate medical professionals

The employees here consistently demonstrate warmth, empathy, and genuine concern. My physician is particularly attentive and comprehensive in their approach. I'm completely satisfied and have no desire to seek medical care elsewhere.

Terrible service and zero patient care at this surgery

The medical practice has become completely disorganized since absorbing patients from Burseldon Surgery's closure. The physicians appear utterly indifferent to patient care, and securing an in-person consultation for my young child seems impossible. It appears they'll only provide attention if you're critically ill. I've found that contacting 111 might actually be more effective. I'm actively seeking alternative healthcare providers. Definitely recommend steering clear of this practice if you can.

Fast and efficient blood test experience

I received a blood test appointment the very next day after my request, and the entire process was punctual and efficient.

Smooth and professional customer service experience

Highly productive and professional front desk staff, excellent service delivery

Amazing experience with fantastic support team

Excellent training session! Top-notch customer support Thoroughly satisfied

Quick blood test but limited availability

I arrived for my scheduled blood draw at 9 AM, and the procedure was completed swiftly in just five minutes. The personnel were welcoming and professional. However, I noticed several individuals being sent away because the clinic was fully booked, with no available slots for several weeks ahead.

Lifesaver jo saves the day with swift prescription

I reached out at the eleventh hour regarding a prescription refill that was urgent due to my upcoming travel. I connected with Jo at the medical practice, who ensured my request was immediately forwarded to a doctor for authorization, which I greatly appreciated. Within just five minutes, Jo called me back to confirm that my prescription was ready for pickup at the pharmacy. The service was exceptional, delivered with genuine warmth and efficiency - massive kudos to Jo!

Friendly and quick customer support rocks

Truly outstanding customer support, much appreciated

Smooth booking process with friendly reception staff

Friendly front desk personnel facilitated an in-person consultation with my general practitioner on July 11th, 2023. Extremely pleased with the service.

Frustrating healthcare experience with poor communication

Delayed two weeks submitting an online consultation about my health concern. The e-consultation wasn't addressed within their promised timeframe. When I called, I received a prompt phone response within an hour and was advised to undergo testing. The test results came back normal, yet my underlying issue persists, and now I'm pushed to the end of the appointment queue with the next available slot two weeks in the future. Previously, when Lowford Surgery had its own dedicated physician, such delays were uncommon. They shouldn't have merged practices if they can't adequately staff to meet patient needs.

Compassionate care made all the difference today

Absolutely fantastic from start to finish. The healthcare professional I encountered was incredibly warm and helpful, transforming my initial anxiety and concern into a sense of reassurance that my medical issue was being competently addressed. My sincere appreciation.

Heartless receptionist destroyed my dignity that day

Upon notifying the surgical staff about my father's passing, the receptionist attempted to demean me and falsely claimed I was fabricating the information in a crowded waiting room. Such reprehensible conduct from an individual employed in healthcare is utterly unacceptable. It is inconceivable how someone could act so callously towards grieving individuals, and the medical leadership must be held accountable for their staff's unprofessional behavior that tarnishes the clinic's reputation.

Compassionate nurse helps me understand diabetes

Emma, the diabetes nurse, was exceptional. She took the time to break down complex information, ensuring I fully grasped the nuances of my health condition.

Exceptional medical team with heart and compassion

I consistently receive exceptional treatment and compassion from this medical team. I feel incredibly fortunate to have such an amazing surgical experience.

Fast and friendly medical care

The staff's efficiency was impressive, and the incredibly skilled nurse ensured my appointment was smooth and completely stress-free

Compassionate nhs care that truly makes a difference

The staff at reception were welcoming and supportive, and I was seen promptly without delay. This truly exemplifies the National Health Service at its finest. Regarding patient treatment and attentiveness, based on my personal encounter, I would rate this medical practice as outstanding.

Frustrating healthcare experience with zero communication

Can't provide a genuine assessment at the moment. Might revise my thoughts if I somehow secure an appointment, assuming I survive long enough to do so.

Exceptional care at blackthorn health centre

I feel compelled to offer a counterpoint to the growing trend of criticizing Blackthorn Health Centre and general practitioners, as our family's experience has been consistently positive. With both myself and my daughter managing chronic conditions that demand frequent and occasionally urgent medical interventions, we have found the staff's care and professionalism to be exceptional. Unlike the negative accounts we've heard, we have never encountered any significant waiting times or service issues at this practice.