Blandford Medical Centre
Poor! (85 reviews)
Poor! (85 reviews)
Patient feedback reveals significant challenges with appointment access and reception experience, alongside notable strengths in clinical care. Securing appointments remains a persistent frustration, with patients reporting difficulties reaching the practice by phone, long waiting times to join queues, and limited availability despite multiple booking attempts. The reception experience is frequently cited as problematic, with patients describing staff as dismissive, unhelpful, and occasionally discourteous, creating barriers to accessing care. Communication gaps between reception and clinical teams have also been noted, with patients reporting inconsistent information and inadequate follow-up on test results and treatment plans.
In contrast, nursing and medical professionals consistently receive praise for their courtesy, compassion, and attentiveness. The pharmacy team is similarly commended for responsiveness and support. Recent improvements to the online booking system have been welcomed by some patients, though others report ongoing frustrations with the Patches appointment platform. The practice appears to be in transition, with some patients noting positive changes in efficiency and staff friendliness, while others continue to experience significant access difficulties and organisational challenges that undermine confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Patient feedback reveals significant challenges with appointment access and reception experience, alongside notable strengths in clinical care. Securing appointments remains a persistent frustration, with patients reporting difficulties reaching the practice by phone, long waiting times to join queues, and limited availability despite multiple booking attempts. The reception experience is frequently cited as problematic, with patients describing staff as dismissive, unhelpful, and occasionally discourteous, creating barriers to accessing care. Communication gaps between reception and clinical teams have also been noted, with patients reporting inconsistent information and inadequate follow-up on test results and treatment plans.
In contrast, nursing and medical professionals consistently receive praise for their courtesy, compassion, and attentiveness. The pharmacy team is similarly commended for responsiveness and support. Recent improvements to the online booking system have been welcomed by some patients, though others report ongoing frustrations with the Patches appointment platform. The practice appears to be in transition, with some patients noting positive changes in efficiency and staff friendliness, while others continue to experience significant access difficulties and organisational challenges that undermine confidence in the service.
Appointment
Reception
Cleanliness
Care
Respect
Seen on time
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Chelsea L.
3 years ago
Bad!
Frustrating medical experience with unhelpful healthcare
The medical procedure is absolutely useless, and nobody has assisted me with my issue. All I'm hearing is that my test results are supposedly normal, but I can assure you it's far from normal. I'm absolutely enraged and will definitely not be returning to this facility.
Sam O.
3 years ago
Bad!
Frustrating medical visit with unhelpful staff
The receptionist displayed a completely unacceptable level of service during our visit. My son came for an appointment and to collect a blood form. While the nurse measured his weight, they neglected to record his height, and despite my wife's request, the blood form was not provided. When I contacted the surgery to understand why these basic procedures were overlooked, the receptionist became confrontational instead of helpful. She was entirely unwilling to listen to my legitimate concerns and abruptly ended the phone call, which was absolutely shocking and unprofessional.
Benjamin B.
3 years ago
Bad!
Scheduling nightmare at this frustrating healthcare practice
It's absurd to schedule appointments daily, as this approach forces patients to desperately attempt to secure a slot precisely at 8am, which is essentially unattainable. The entire system is completely ludicrous.
William P.
3 years ago
Bad!
Booking Nightmare: Unhelpful and Frustrating Customer Service
Abysmal reservation process, equally poor digital support. Attempt to communicate and receive dismissive, unhelpful responses.
Andrew S.
3 years ago
Bad!
Avoid this website at all costs
Steer clear of signing up for this platform—it's not worth the effort.